Hippo Insurance’s Post

How to become good at cold outreach when you're starting out? Shadow the best-performing guy on the team and do twice the amount of his work. If he does 100 outreaches per day, you do 200. Volume compensates for the lack of skillset at the beginning. Simple, but not easy 😃

Omooooooooo!!! How did I survive 365 days on this job??😩😩 Honestly, it's been a long ride. I can't believe I'm one year old on this job. It's been an amazing year filled with challenges and lessons and I'm happy to share how I survived 365 days offering exceptional service to numerous clients. My major challenges were: ➡️ Customers providing incomplete information: Most customers find it difficult to provide all the information needed for resolution. ➡️Language Barriers: Some customers couldn't complain or make requests in English language. ➡️ Irate customers: These customers are so angry that sometimes, they are not patient enough to listen. ➡️ Poor network: This really affected my job because customers were not able to communicate effectively. ➡️ Work tools: These malfunctioned at different times and affected my level of productivity. What are some of the challenges that you've encountered in this role? In my next post, I'll be talking about how I overcame these challenges. Don't miss out!🤗 ---------------------------------------- I'm Deborah Archibong, a certified Product Manager that is passionate about providing exceptional customer service. Please click on Deborah ‘ and connect with me to learn more about being an amazing customer support specialist and product manager.

Great achievements are rarely a solo act... ( Here's why I'm excited about next week ) We're kicking off a national contract on Monday - lots of sites, and with a short lead time. 𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝘄𝗲'𝗿𝗲 𝗻𝗮𝗶𝗹𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗿𝗲𝗽: → Daily mobilisation meetings - the 'who, what, where, when' → Meeting regularly with client - the 'how' → Triple Check System - The details that we check, cross-check, and check again. This isn't just preparation; it's a masterclass in precision and attention to detail. I should 𝘱𝘳𝘰𝘣𝘢𝘣𝘭𝘺 be feeling nervous about go-live day. I don't. Because this is what we do for every new job start.  It's just this time, we're doing it at scale. 𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝘄𝗲 𝗱𝗼 𝗶𝘁:  → Standardised our systems - we can scale up or down depending on the contract size. → Empowered our teams - their autonomy allows for agility and adaptability. → Leverage technology - so we can ensure scalable and effective operations I'm in the cleaning industry, but these concepts would work with any industry.  If you want to scale, this is how you do it. To my amazing Cleancorp team: I'm so incredibly proud of the work that you do every day - and your total mission for flawless execution for this new national contract.   Thank you for all the early morning, late nights and weekends, to get this done 💗 P.S.  Please share a word or two of encouragement for the team..👇

I just finished the “LinkedIn Careers Workshop: Sales & Customer Success Focus!” Conference by Latinas in /Tech.🙌🙌 This workshop talked about the key to unlocking opportunities and taking your career to new level and more important transferable skills for new opportunities.💪👍🌟

🌟 The Benefit of In-Person Time with Support Teams 🌟 Last week, our Support team had opportunity to come together in person in San Francisco for our Benchling company kick-off event! 🚀 As a global team dispersed across the world, being together in person provides an opportunity for us to build foundational connections together. Throughout the week, we didn't just work hard, we played hard too! 🚀 We built psychological safety and trust with each other through improv exercises 🎉 Our Knowledge Centered Service (KCS) Champions taught us how to write excellent KCS articles through an engaging scavenger hunt 😎 We learned each others communication styles and how to interact with customers using Deliotte's Business Chemistry 🌟 We celebrated our successes in FY24 – A highlight for me was that we handled over 15,000 customer tickets! 🎉 We heard more about what we are planning for our department in FY25. It's going to be a fun year! Reflecting on our time together, I am grateful we had in person time to solidify our connections and relationships. The last year has been a journey filled with challenging times, growth, learning, and meaningful connections—I an energized to apply my core values to help others (leading through change, supporting our customers, building high performing teams, etc.) and I couldn't be prouder of the team we've become. I am SO grateful for each member of our support team, whose dedication and hard work make moments like these possible. Together, we're not just shaping the future of customer support—we're making a difference in the lives of the scientists that we support on Benchling. 💪 #customersupport #TeamSuccess #CustomerFirst #LifeSciencesExcellence 🌟

Prime example as to why you should find a company that matches your career growth aspirations and helps you to grow not only on a business level but supports you on a personal level also. It is great to work for a company that rewards hard work and dedication especially at such a young age.👏🏻🙌🏻 #thelansafeway #personaldevelopment

We will celebrate then its back to changing careers and lives!! next stop 5,000!!!!! Learn how the 4 sales intelligences powered by SEIA-Q can transform your career. worldsbestclosers.com #salescoaching #johnkantarski #salestraining #salestransformation

How exactly does one get promoted 3 times in less than 3 years? 🤯 Ask Jessika Rivera, who experienced just that. From starting at Hireology in 2019 as a Customer Success Associate to now working as a Strategic Customer Success Manager, Jessika encourages getting to know your company inside and out, learning from other departments, and speaking up when you have an idea that could add value to the business. Learn more about Jessika's fast track at Hireology here: https://hireolo.gy/47OTgvz

We've got legacy member Matt Fairbanks joining us as a guest speaker at our Weekly Office Hours this week! Uvaro members - in this session we will dig into topics designed to boost your career in sales! Learn more on: - 𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗖𝗮𝗿𝗲𝗲𝗿 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀𝗶𝗼𝗻: Forging your path to success. - 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗧𝗵𝗲 𝗣𝗶𝘁𝗰𝗵: Gain expert advice on discovery, interviewing, and building internal connections. - 𝗠𝗶𝗻𝗱𝘀𝗲𝘁 𝗖𝗼𝗻𝘁𝗿𝗼𝗹: Learn how to ride the quota roller coaster. - 𝗥𝗮𝗽𝗽𝗼𝗿𝘁 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Enhance your relationship-building skills in sales—a rare opportunity! - 𝗔𝗰𝘁𝗶𝗻𝗴 𝗮𝘀 𝗮 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗔𝗱𝘃𝗶𝘀𝗼𝗿: Discover key strategies to succeed in sales. Members — don’t miss out on these insights and the chance to connect and ask questions within the community!  Sign up today! 🔗 : https://lnkd.in/gu4Y946r

Landing Opportunities in today’s rapidly evolving world of work Powered by Restream https://restream.io/ In today’s career landscape, delivering impact is not enough. We also need to learn how to qualify opportunities and articulate our impact effectively. Join me on today’s Live as we explore the realities of landing opportunities in today’s rapidly changing world of work. Together, we'll discuss strategies to not just make an impact but to ensure it resonates where it matters most.