Hiller Plumbing, Heating, Cooling & Electrical’s Post

Yesterday during our evening virtual training, we covered the topic on how to deal with angry 😡customers😡 This is one of the most requested for topic in #CustomerServiceTraining. Inevitably, we will come across angry customers As I started off the topic, I asked a rather simple question… What are some reasons that make customers upset? ❌ Poor customer service topped the list ❌ Long wait times ❌ Product or service quality ❌ Lack of communication ❌ Billing and pricing problems ❌ Inadequate problem resolution ❌ Limited availability and hard to reach ❌ Broken promises ❌ Rigid or customer-unfriendly policies ❌ Inconsistent experience Which of the above can easily turn you into an angry customer?

Sales training > Customer service training I can help your front desk team master the art and science of SALES so you get more arrivals and more agreements on plans of care.

Why is the vehicle and driver's training so important? Our comprehensive training program empowers our customers to truly understand the capabilities of our vehicles fully. Whether it's understanding the innovative driving features or the locations of the batteries and how the batteries integrates with the vehicle itself, a well structured training initiative lays the foundation of informed and confident drivers. Moreover, a commitment to training signifies our dedication to customer satisfaction beyond the point of sales. It establishes a collaborative relationships wherein customers feel supported, valued and equipped to make the most of their vehicle. By prioritizing ongoing training, we not only elevate the driving experience but also to safer roads and more satisfied customers. It's important for us to make sure our customers feel confident in navigating the roads ahead.

DAY 2 :knowledge is key, yesterday on 14th was my second day in Allison online learning site as a customer service representative student and I learnt several important things to needed to be known by any personality in that field, that is,the 5 most common customer basics,, ;being freindly, being empathetic, being fair, letting the customer being in control and letting them have the information.

How to Provide Excellent Service: Training Tips for Working with Different People Discover how to train your team to deliver high-quality service to diverse customers. From chauffeur training and customer service videos to assisting disabled individuals and catering to different age groups, learn the key strategies for providing exceptional service. #CustomerServiceTraining #DiversityAndInclusion #ServiceExcellence #TrainingTips #TeamDevelopment #CustomerSatisfaction #HighCaliberService #ExceptionalService #WorkplaceTraining #ServiceTraining

When is the last time you dedicated an hour to improve your F&I Skills? This Thursday (June 20th) at 8:00AM PST I'll be hosting a complimentary, F&I Training Session with The Elliott Group. It's always time to sharpen your skills to deliver an amazing customer experience, increase your performance while staying compliant! The link is in the comments!

Technician training isn't just about filling a skills gap; it's about enhancing the overall customer experience. Here's how: - Improved Service Quality: Well-trained technicians provide higher-quality service, leading to increased customer satisfaction and loyalty. Learn more: https://lnkd.in/e7S5JDFE

Working as a trainer in Last Mile is not an easy job it is quite challenging because as a trainer we know :- Last mile delivery is the final step of the delivery process, directly impacting customer satisfaction. As a trainer, ensuring that delivery personnel are well-trained and efficient is crucial for positive customer experiences. Training delivery personnel (ATL/TL) on the latest technology and tools used by the company for route optimization, real-time tracking, and delivery confirmation As a Trainer we have to conduct induction sessions in the initial days of joining so that they can easily hand on with the system Apart from these activities trainers are also aligned with other activities so that the Last mile will run smoothly. Being a Last Mile Trainer means playing a vital role in ensuring that every package reaches its destination promptly and accurately, contributing to the overall success of the logistics chain. #Logistics #Delhivery #LastMileDelivery #CustomerSatisfaction #Training #ContinuousImprovement #Efficiency #Safety #TechnologyIntegration #ProblemSolving #Adaptability

Customer feedback is essential for any business. At MCP we always seek customer feedback when they have completed work with us. Not only does it give us insights into how we can improve the services we provide but it also forms an essential tool in providing positive feedback to our team. Our Senior Technical Trainer Jim Lesser Eng Tech LCGI CAT AAE MIMI recently conducted Technical Operator Training with Heineken, and here is the amazing feedback we received: "The training itself, before care and after care was exemplary. Jim has been hugely motivational to our colleagues and they’ve fully engaged with the whole experience. Many of them weren’t completely sold on classroom learning before they started but I’ve heard nothing but positive feedback since.” If you are asked for feedback from your service providers, please remember just how important this is to them. Good or bad, every comment can be either learnt from or shared with the team involved. A pat on the back goes a long way... Happy Friday everyone! #MCP #TechnicalTraining #CustomerFeedback #HappyCustomer

⁉️ What if my customer refused the free MPI, but my technician noticed a major safety concern? 🤔 for me, it comes down to two words. If you have a customer with little history that refuses the free MPI for whatever reason you may run into this situation. Two words: Inform and document. Even if your customer does not want to know about the safety concerns their vehicle has, as an advisor you should still inform them. If you present it correctly, you won’t even upset them by telling them. A satisfied customer requires three elements: Trust, respect, and the feeling of control. Examples of what you could say are in the video below. 😉 Even if your customer doesn’t care about what’s good and bad about their vehicle, as an advisor you still want to document all of what your technician observed. Vehicle history is very important to you and your customer. ✅ If you approach the situation as your customers advocate, making them feel like you are on the same team, (and you are) you’ll find yourself informing and documenting effectively with a happy customer regardless of their initial preferences. —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #fixedops #learninganddevelopment #professionaldevelopment #autodealers