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Harika Singaraju

Human Resources and Business Development Manager at Xntric Techno Services Inc

From front-line workers to C-suite executives, employees throughout organizations share an all-too-common experience. Routine work is increasingly complex. And it tends to take an unnecessary amount of effort to complete. Of course, wasting effort wastes time. And unnecessary work wastes a lot of time. According to Gartner, employees spend nearly two hours per day on tasks they ideally wouldn’t wrestle with in the first place. It’s a pervasive problem made all the more complicated by the fact that no one seems to own it. But that’s a consequence of perception that’s easily fixed. From Human Resources to Marketing to Customer Experience to Finance, teams that learn to recognize work friction are able to own it and root it out. The result: more consistent individual experiences and cross-functional success. Here, I’ll define exactly what work friction is, then dive into three ways productivity-minded teams can identify and eliminate it. What is work friction? Work friction is any employee energy (and time) wasted on unnecessary obstacles that get in the way and make work harder than it needs to be. And the bigger your company is, the harder it is to identify the moments of work friction that impact individual employee experiences. Better individual employee experiences tend to support a better workplace overall. And healthier workplaces make for better bottom lines. So how can businesses make it easier for all employees to reach their individual goals? The key, it turns out, is data. By gathering targeted data through surveys and interviews, businesses can identify employee pain points and deploy solutions to fix them. Identify moments of work friction using surveys and interviews to accurately quantify the employee experiences that prevent them from completing their goals. Equip friction-fighter teams with moment-centric, data-based approaches to reduce it. Measure the impact to support continuous improvement of employee and business outcomes. Below, we’ll take a deeper look at how teams that own work friction are able to fight the phenomena and measure the impact of their efforts. But first, let’s look at how to accurately identify work friction. Illuminate work friction moments The path to work friction is paved with best intentions. It’s not hard to see why. Leaders tend to trust their experience of what’s worked for them before. And it’s human to lean into what you want to work. But such ego-centric approaches are likely to cause more friction than they fix – and even lead you to misidentify the issue at hand. Specific moments of work friction aren’t, after all, identified by previous experience. They’re not solved by working toward broader business objectives. They reflect only what employees experience as they each work toward their goals. #xntricservices #itstaffing #technicalrecruitment #qualityservices

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