At Hagerty, our Net Promoter Score - which measures customer loyalty by looking at their likelihood of recommending a given business - is almost twice that our competitors. Why? Because we take great care of our members. And they write us and call us to tell us they appreciate it. For instance, Bill M. says: "I wanted to extend my heartfelt thanks for the outstanding support provided by Ignacio during my recent claim. Over the course of at least 10 phone calls, Ignacio demonstrated incredible patience, promptness, and diligence in handling a very challenging issue for me. His exceptional customer service and dedication truly made a significant difference in resolving all of my concerns. I am deeply appreciative of his time and efforts. Thank you for having such an excellent employee on your team!" Thank you, Bill. We're glad you're riding with us! #hagerty #memberservice #insurance #cars #letsdrivetogether
Impressive team Hagerty!!
Kudos to our team for excellent customer service!