GuestInsight - Feedback Tools’ Post

Introducing the Tidbyt x GuestInsight Collab for lodging public spaces; an innovative way to engage guests, drive revenue, and give your hospitality operation a cutting-edge touch. Learn more: https://lnkd.in/e_utxXg4

A proper follow through is important, in sports and in business. 🏌♀️

The Fight Against Fake Reviews in the Hospitality Industry 🥊 Fake reviews are a growing concern for hotels, significantly influencing traveler decisions and potentially damaging hard-earned reputations. In 2023 alone, TripAdvisor blocked a record number of fraudulent reviews. But there's hope! The FTC is proposing new rules to penalize businesses engaging in deceptive review practices. In our latest blog post, we delve into: The impact of fake reviews on the hospitality industry. The FTC's proposed actions to combat this issue. Proactive strategies hoteliers can implement to manage their online reputation and encourage authentic guest feedback. How tools like GuestInsight can help you gather valuable guest insights and boost positive reviews. Don't let fake reviews undermine your hotel's success. Take control of your online reputation today. Read the full blog post here: https://lnkd.in/eagcZSzm #HospitalityIndustry #ReputationManagement #GuestExperience #FakeReviews #CustomerFeedback

Partner with us to bring Tidbyt's innovative philosophy to your hotel lobby: "See What Matters. Spend Less Time Checking Your Phone and More Time Doing." Our collaboration with Tidbyt supercharges their eye-catching LoFi displays with custom hospitality apps and a management portal, turning them into a powerful engagement tool for your property. This unique setup encourages guests to immerse themselves in their surroundings and enrich their stay. Manage content effortlessly through our intuitive web portal, keeping your guest information fresh and engaging. Discover how you can enhance guest engagement and upsell opportunities effortlessly with GuestInsight + Tidbyt. Book a demo today: https://lnkd.in/eFKMcwbz

Learn effective strategies for managing online reviews and enhancing guest satisfaction. Discover how GuestInsight's automated solutions can help hoteliers improve their reputation and increase bookings with minimal effort. https://lnkd.in/eGegETWM #onlinereviews #HotelReputationManagement #GuestFeedback

The latest episode of our Feedback Matters podcast is available. In our current series, "So You Want My Feedback?", we review the feedback requests from hotels, restaurants, and other businesses through the lens of a guest. Episode 4 is a real-time walkthrough of a white tablecloth restaurant's "ask" for feedback. Watch it on YouTube here: https://lnkd.in/ePiZiHf8 Listen to the audio version here: https://lnkd.in/eipXnhvm Why we started this series... We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business). Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction. #cx #survey #bestpractices #guestinsight #hospitality #review

It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers #cx https://lnkd.in/ejTP228b

It's time for another round of practical feedback tips! In our latest 'So You Want My Feedback' episode at GuestInsight, we're unpacking a resort hotel's survey to bring you some hands-on insights. What's New in This Episode: An in-depth, real-time breakdown of a live resort hotel feedback survey. Key insights into what makes this survey effective (or not). In each episode of this series, we explore real surveys, highlighting practices that truly connect with guests (and those that don't!), as well as best practices for gathering meaningful feedback. By watching us break down surveys, you'll discover how good surveys achieve two key goals: making sure guests have a smooth, enjoyable experience while filling them out, and giving properties really useful feedback they can act on. Objective and Confidential Analysis: We respect the privacy of properties by keeping names and identifiable details confidential, focusing solely on the quality and effectiveness of the feedback request. Catch the Episode: Tune into our YouTube Channel for the latest episode here: https://lnkd.in/eb-kTF9t #cx #survey #bestpractices #guestinsight #hospitality #review