Grubhub’s Post

DoorDash has introduced new discounting tools aimed at boosting off-peak traffic for restaurants. These features allow restaurants to promote lunch specials from 11 a.m. to 2 p.m. and happy hour discounts from 2 p.m. to 5 p.m., addressing feedback from eateries seeking to increase midday and afternoon orders. This move is comparable to Uber Eats' similar marketing tools added last December. Data shows that targeted daypart discounts can significantly enhance sales, with restaurants seeing a 33% increase during happy hours and a 23% rise during lunch specials. This initiative comes as many restaurants explore various strategies to attract customers during slower periods. Read More Here: https://lnkd.in/eMcFdh6x Restaurant Dive Aneurin Canham-Clyne Branded Hospitality Ventures Hospitality Hangout Podcast #hospitality #delivery #food #Uber #Marketing Charles Shoener Vicente DyReyes Tony Xu Nick Gillett Josh Buchmann Marianne Burke Miya Bates Marianne Burke Sanjay Kotte Eddie Danilov

DoorDash has introduced new discounting tools aimed at boosting off-peak traffic for restaurants. These features allow restaurants to promote lunch specials from 11 a.m. to 2 p.m. and happy hour discounts from 2 p.m. to 5 p.m., addressing feedback from eateries seeking to increase midday and afternoon orders. This move is comparable to Uber Eats' similar marketing tools added last December. Data shows that targeted daypart discounts can significantly enhance sales, with restaurants seeing a 33% increase during happy hours and a 23% rise during lunch specials. This initiative comes as many restaurants explore various strategies to attract customers during slower periods. Read More Here: https://lnkd.in/emnGFwMH Restaurant Dive Aneurin Canham-Clyne Branded Hospitality Ventures Hospitality Hangout Podcast #hospitality #delivery #food #Uber #Marketing Charles Shoener Vicente DyReyes Tony Xu Nick Gillett Josh Buchmann Marianne Burke Miya Bates Marianne Burke Sanjay Kotte Eddie Danilov

🌍 Deliveroo operates an extensive network of 160,000 restaurants and 135,000 couriers across key international markets. Leveraging this platform can transform your culinary creations into the next big sensation. Our latest blog provides insights into how this can be achieved by listing your restaurant on Deliveroo. We have compiled a straightforward guide to simplify the process of registering your restaurant with Deliveroo. 📝 🍽️ The blog covers everything you need to know, from crafting a flawless online menu and engaging effectively with customer feedback to managing your orders efficiently. Over the years as the demand for online food delivery has grown, so has the partnership between UrbanPiper and Deliveroo, combining our strengths to catalyze the growth of restaurants. 🚀 If you're looking to boost your restaurant's online sales, our blog offers a 360-degree approach to achieving that goal. Check out the full blog now! (Link in the comments) 🔗 William S. Scilla Grimble Claudia Arney Adam Bishop Devesh Mishra . . #Deliveroo #Restaurantsales #Restaurantsuccess

With Amazon's vast delivery network and GrubHub's extensive restaurant options, you can now enjoy a delicious meal from your favorite local spot without leaving your couch. GrubHub+ memberships cost $120 per year, but with this new partnership, Prime members can have access to GrubHub+ with their Prime memberships. This is just another example of how Amazon continues to innovate and elevate all its service offerings 🔥 Will you be taking advantage of this? Let us know in the comments! #onlinebusiness #ecommercetips #ecommercebusiness #ecommerce #ecommercenews

This has been bugging me for a while. Friday night, you order from Deliveroo… Or rather, you order from a restaurant through Deliveroo. Who are you actually ordering from? In other words, are you a Deliveroo customer or a restaurant customer? Here’s what Deliveroo says in their T&Cs: 'When you order from a Partner, you are buying the Items from one of our Partners, and Deliveroo acts as an agent on behalf of that Partner…' If you order from a restaurant partner, surely you're their customer. Deliveroo only facilitates the order. Sooo… In my opinion, you are the restaurant's customer, and the restaurant is Deliveroo's customer. Am I getting this right? Or am I missing something?" --- PS This may not be a big deal for you, but trust me, for restaurant operators, it is a huge deal. As it is now, they go blind without customer data. Something needs to change.

During the pandemic, #3rdparty delivery entered the mainstream consciousness and volumes skyrocketed, but 30% commissions often hurt restaurant profitability. After restaurant pushback, a number of cities capped 3PD commissions (generally at 15%) and several continue to maintain these caps. Hi everyone! Andy Berman here, Director of Business Strategy for Restaurant Solutions at Fiserv. Today let's talk about 3rd party delivery (3PD) companies, the ongoing commision cap debate, and 3PDs impact on restaurants. Michael Sullivan, a Harvard researcher, recently released a study of 3PD companies and commission caps. He found that caps did benefit restaurants but that the benefit was shrunk through 3PD and restaurant actions (e.g., 3PD companies adding diner fees to offset lost commission) and that diners were hurt the most by these caps. The same study also shared a few interesting overall 3PD data points: 🥡 ~45% of 3PD orders were incremental and would not have been placed with restaurants otherwise 🥡 Restaurant menu prices on 3PD are an average of 25% higher than on premise to account for commission So what does this mean for restaurants? While there are no silver bullets for managing 3PD, restaurants should continue to focus on converting diners to first party ordering channels (via discounts, loyalty, etc.). Restaurants can also consider adopting dynamic pricing on 3PD channels as this can enable them to optimize revenue and profitability. Overall, this study reinforces the case of 3PD as a necessary component of customer acquisition and revenue for many restaurants despite the challenges to profitability.

Solid feedback from the restaurant industry on the topic of #DSPdefects, collected from a crowdsourced LI post. If you have anything to add, please comment below & I'll add it to a master doc of ongoing feedback / input I'm sharing with restaurant operators who have contributed. For restaurant operators, not mentioning names / brands for obvious reasons, but wanted to give props to the tech companies & leaders who spoke up and provided valuable insights. Fast Casual Brand, C-Suite Leader “Error rate for off premise is roughly 3% but that is only reported error rate. The truth is it’s much higher. I think it is between 6%-8% per my research. This would include all off-premise orders but I believe that rate is consistent across 3rd party delivery, pick-up, and drive through. Catering would not be included.” Leader of Delivery Enterprise QSR “We’ve been working internally tracking these disputes and have created our own home frown solution to combat what’s happening with DSPs. We are seeing about 2% of our total delivery sales get refunded by DSPs.” CEO, Multi-Brand Franchise Company “The providers shared with us what they see and we can also see in our numbers - under 2% is best in class - most people are at 3-3.5% on average across all the DSPs.” Owner, Fast Casual Brand “On smaller owner-operated fleets to fleets like #dlivrd, a little over 4%. Drivers are asked to confirm contents and verify at pickup. I can’t imagine what it looks like for fleets like DoorDash where a driver can’t even be bothered to bring in a thermal bag, let alone ask what they’re taking.” “We are seeing an average of 2.5 to 3% of total orders being disputed across our partners. Hope that helps.” Chris Munz Voosh “Our customer base has experienced a refund % from 3rd party delivery services ranging between 3 and 5% of sales. In contrast, in-store and drive-thru refund percentages hover right around 1% of sales, Indicating a 2-4% increase in refund percentages from 3rd party delivery orders. As 3rd Party transactions are more expensive to our clients before refunds, the additional margin erosion from the refund increase creates very thin margin opportunities in those sales. Our team at DTiQ has developed a product, currently in Beta, which will use a combination of our SaaS platform and our human intelligence to assist our clients in disputing 3rd party refunds and recovering a percentage of errant refunds. Please DM me if you are interested in a Quick Look.” John Donnelly III DTiQ “Ovation‘s customers have had incredible success by using our tech to intercept that BEFORE it gets reported to DSPs and convert that guest into a direct customer next time.” 🎙️Zack Oates 💭 Ovation #restaurants #restaurantindustry #restauranttech #restauranttechnology #thirdpartydelivery #3PD #fooddelivery

https://lnkd.in/gEki5UxS How Does Grubhub Work in 2023? Everything You Need to Know “The future of food delivery is here, and Grubhub is leading the way!” With technology revolutionizing our dining experiences, Grubhub has emerged as a prominent player in the industry. From their innovative restaurant app to strategic collaborations, they have redefined online food delivery.  Their mission? To bring joy to your taste buds! In this comprehensive article, we’ll explore how Grubhub works in 2023, covering their business model, user-friendly platform, seamless delivery process, and customer satisfaction. We’ll also delve into their support for restaurants, drivers, and investors. Start Your Entrepreneurial Journey Today With Zipprr Zipprr is the online marketplace to buy, […]

Here is why Pre-Ordering is the Future of Dining 🍽️🚀 Did you know that over 60% of customers have used a pre-order service for their meals? It’s not just a trend, but a growing shift in how people prefer to dine. According to reports produced by Statista, Marketwatch, National Restaurant Association, Toast, DoorDash and Grubhub, here’s why pre-ordering is a game-changer for restaurants and customers alike: ✅ Time Savings: 75% of customers choose to pre-order to skip long lines and avoid waiting during busy hours. ✅ Higher Order Accuracy: Restaurants using pre-order systems report a 20% reduction in order errors, leading to a smoother customer experience. ✅ Increased Revenue: Restaurants offering pre-order services see an average increase in sales of 10-15%. Customers are more likely to order when they know it’s quick and convenient. ✅ Cost Efficiency: 45% of customers prefer pickup over delivery to avoid extra fees, while still enjoying the convenience of ordering ahead. For businesses, it’s a win-win. You can streamline operations, reduce bottlenecks during peak hours, increase revenue and boost customer satisfaction. 🎯 Key takeaway: Restaurants that invest in pre-order platforms are not only meeting customer demand but also driving growth. #PreOrder #RestaurantTrends #CustomerExperience #FoodTech #OrderAhead #Menyooze

Stream Expands Operations to the UK: Now Serving Ireland, Scotland, Wales, and EnglandStream is excited to announce its expansion into the United Kingdom. With operations now underway in Ireland, Scotland, Wales, and England, Stream is poised to continue our mission of helping restaurants and restaurant technology platforms streamline all things digital. We are incredibly thrilled to be working with a bunch of incredible companies including the UK's top online order and delivery marketplaces such as Just Eat Takeaway.com, Deliveroo, and Uber Eats. Can not say enough good things about the team members we've been working with at these companies. (David Handley Paddy O'Meara Sarah Datlen Nicole Massey) Stream offers a unified solution that optimizes operations and enhances customer experience. From streamlined 1st and 3rd party order aggregation to dynamic multi unit and omni channel menu management, Stream provides UK restaurants with the tools to adapt and succeed in an increasingly digital landscape. Stream's platform operates seamlessly in the UK, mirroring its operations in the US market. By offering the same innovative solutions in the UK as we do in the US, we are committed to delivering consistent value and performance no matter where our partners are located. To learn more about Stream and its offerings, visit www.streamorders.com or email [email protected].