Check out the latest from our leadership blog series! This time we’re spotlighting our VP of Loyalty, Launika Raykar. Launika shares insights into the loyalty strategies driving customer engagement and retention at Grubhub, like Gold Days of Grubhub+. Read more here: https://lnkd.in/gqrD-QHx
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Thinking of a few friends on this network: here's Pyxis' new report on Customer Lifetime Value in Food Delivery Get insights on DoorDash, Uber Eats, and Grubhub’s customer base and performance: - Take rate revenue - Customer quality and loyalty - New customer acquisitions As they say, download now 👉 https://bit.ly/4cfRpBy
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Aspiring Data/Business Analyst || Certified Google Data Analytics || Microsoft Power BI || Advance Microsoft Excel || SQL || Tableau || R Programming || Agile Meothodologies || Authorized to work for any US employer.
Greetings! I have crafted this Pizza Sales Dashboard using Power BI. The Pizza Sales Dashboard furnishes a comprehensive overview of the company's pizza sales. It discerns areas warranting enhancement, including average order value, pizza category, pizza size, and customer satisfaction. By effectuating the recommendations delineated in the report, the company can refine pizza sales and augment customer satisfaction.
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"Delivering Success: A Domino's Case Study. Explore how Domino's Pizza transformed its business through innovative marketing, digital strategies, and a focus on customer experience. Dive into the key initiatives that propelled Domino's to become a leader in the global pizza industry."
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Join us at the Deliveroo x Medallia fireside chat at Forrester CX EMEA. We'll discuss Deliveroo’s journey of transformation, and show you how they unlocked the power of customer feedback to shape their CX standard. #ForrCX
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I first left customer feedback at five years old. At McDonalds. Remember those comment cards and little pencils on the table? My cheeseburger had half a pickle on it. A huge letdown for a pickle-obsessed kid. So, I let them know. What a thrill, when a week later, a card arrived for a free happy meal and someone hand wrote, "with EXTRA pickles" on it. Maybe my love of pickles is responsible for my career in CX. Unfortunately, when we leave feedback, it often feels incomplete. We're asked to share our experience, but where does the feedback go? Does someone look at it? Do they act upon it? Do products or services change because of my suggestions? 🥒 Don't bother asking for the feedback if you're not going to act on it. 🥒 Don't waste their time. 🥒 Customer experience initiatives are not a check box. Last month Point of Reference hosted our inaugural Product Advisory Board and this month launched a CSAT survey - two of the many initiatives I planned for this year. And we're taking action. Because one thing is certain, I take my customer experience as seriously as I do pickles. #peoplebeforeprofessionals #customermarketing #customeradvocacy #customerexperience #feedback
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Unlocking Pizza Sales Insights: Delve into the world of pizza sales data with me! From total orders to revenue drivers and customer preferences, discover actionable insights that can drive business growth and enhance customer satisfaction. Let's slice through the numbers and uncover the secrets behind every delicious pie!
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Ever felt like your phone and walk-in orders are leaving money on the table? Imagine if every phone call and walk-in turned into a high-value digital order. That's what Slice does for you. Transforming these old-school orders into digital transactions isn’t just about convenience. It’s about maximizing your profits. When orders go digital, it’s easier to upsell. Customers are more likely to add those tempting extras. You get valuable data to understand what sells best. Plus, Slice makes it simple. Digital orders mean fewer mistakes. Your team can focus on making great pizzas, not taking notes. And here's the kicker—digital orders increase customer loyalty. With Slice, you can send special deals and promotions directly to their phones. Turn those low-value phone calls into high-value digital transactions. Plus the company was founded by Ilir Sela who grew up in his familt pizzeria. Made for pizza people by pizza people.
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This is the loyalty share for restaurants. The penetration rate compared to traditional retail is quite impressive. And much of it due to its quick adoption of frictionless tech....that comes with a big customer retention cost. Why restaurants are prime candidates to create loyalty media networks (LMNs) that helps subsidize those retention costs associated in growing the customer lifetime value. MadTech outlined a path to success for restaurants. Ping me if you want to understand your brand's opportunity #retailmedia #loyaltymedia #QSR #FSR #LMN #RMN
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PITA Mediterranean Street Food saw a 136% YoY sales growth rate in 2023, reaching over $1.1M. This case study details how PITA Mediterranean Street Food has successfully grown its app and web platform following the Lunchbox Launch Playbook. In this case study, tap into: ✔️ Effectively leveraging technology to drive sales ✔️ Increasing customer loyalty ✔️ Standing out in a competitive market ➕ more Read the full case study below. https://bit.ly/49d7wOu
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8+ year in digital commerce. Identity Intelligence that filters out fraud + focuses on customer lifetime value.
HelloFresh redefines Customer Lifetime Value. They also look at policy abuse, fraud and payments as a potential profitability driver. Different departments and individuals have different ways to look at things, and that's perfectly acceptable, but today's expert point of view looks at ways to redefine CLV + drive profitability where others may be over-looking: “What we focus on a lot with HelloFresh is how we handle policy abuse. Rather than looking at it as fraud and risk we’ve actually looked at it as, is there any potential profitability in the sector. I’m sure a lot of people have seen all the discounts and the different marketing partnerships that we’re doing and so it’s a way of driving customers in. HelloFresh came up with our own version of customer lifetime value. It’s a universal metric that all use with in HelloFresh essentially to make data-driven decisions and that was a key piece in getting buy-in for fraud or anything that my team does within payments." #fraud #policyabuse #payments #digitalcommerce #digitalservices
HelloFresh Redefines Customer Lifetime Value with Forter
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