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Unlock the power of AI in your contact center with Google Cloud's CCAI Platform. This in-depth guide reveals how CCAI Platform combines AI-powered insights, virtual agents, and streamlined workflows to revolutionize customer interactions. If you're ready to take your customer service to the next level, this is a must-read! #CCAI #ContactCenterAI #CustomerService #AIInnovation #googlecloud

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Empower Your Agents, Delight Your Customers: Introducing #StratAspire's #ProcessShepherd and #GoogleCloudContactCenterAI Unlock the full potential of your contact center with a powerful duo: StratAspire's #ProcessShepherd and #GoogleCloud's Contact Center AI Platform (#CCAIPlatform). Streamline Agent Onboarding, Training, and Support with Process Shepherd StratAspire's Process Shepherd, a cutting-edge SaaS platform, revolutionises how you empower your agents. Designed by Jarrod Neven, this intuitive tool simplifies complex processes and ensures your team is equipped to deliver exceptional customer service. With #ProcessShepherd, you can: - Create Interactive Training Modules: Guide agents through intricate workflows with step-by-step instructions, interactive quizzes, and real-time feedback. - Provide On-Demand Support: Give agents instant access to knowledge base articles, FAQs, and troubleshooting guides, empowering them to solve problems independently. - Track Agent Performance: Identify areas for improvement and provide targeted coaching to help agents reach their full potential. - Elevate the Customer Experience with Google Cloud's CCAI Platform Complement Process Shepherd's agent empowerment capabilities with the robust features of Google Cloud's CCAI Platform. This AI-powered solution brings together virtual agents, agent assist, and insights to transform your contact center. #CCAIPlatform offers: - Unified Communication: Manage all customer interactions (calls, chats, etc.) from a single, user-friendly interface. - Mobile-First Design: Ensure accessibility on any device, so customers can reach you anytime, anywhere. - AI-Powered Insights: Analyse customer interactions to gain valuable insights, personalise experiences, and proactively address issues. - Enhanced Agent Experience: CRM-centric design equips agents with comprehensive customer information for efficient and informed support. - Streamlined Workflows: Automate routine tasks, freeing up agents to focus on building relationships and solving complex problems. #ThePerfectPartnership Process Shepherd and CCAI Platform work together seamlessly to create a contact center that empowers agents, streamlines operations, and delights customers. Ready to Transform Your #ContactCenter? Contact StratAspire today to discover how Process Shepherd and Google Cloud Contact Center AI can revolutionize your customer service. #AgentOnboarding #AgentTraining #ContactCenterAI #CustomerSupport #AgentEmpowerment #CX #AI #Innovation #SaaS #customerservice Mark Milanese Abhishek Chandel Rohit Singh Srihari Prasad Haruka Nagahashi Dr. Raja Mukherjee Washizu Yoshinori Navaneethan M Aalok Ajay Purohit Kenta Matsuoka Gorge Queiroz Shraddha Tajwe ARASHDEEP SINGH Nidhi Vadhera Raunak Gupta Jennie V. Azhar A Dhaval Gohil Prasanna Lohar Yuji Akaba Saburo Takahashi

Your Easy Guide to Google Cloud's Contact Center AI Platform! Looking for a simple way to understand tech? We hear you! Here's a simple, jargon-free guide to get you started with Google Cloud's Contact Center AI (CCAI) Platform. Why Contact Center AI Platform? Imagine having a virtual assistant that handles customer calls, chats, and even understands their emotions, while seamlessly integrating all your communication channels in one place. That's exactly what Google Cloud's CCAI Platform offers. It's more than just an AI; it's a complete Contact Center as a Service (CCaaS) solution that empowers your business to deliver exceptional customer experiences 24/7, without the need for a large support team. Share the knowledge! Help your fellow developers and cloud enthusiasts by sharing this post with your network. #gcp #ccai #ccaip

Harness the power of Artificial Intelligence-Deloitte and Google Cloud can help your enterprise integrate AI into your day-to-day operations, working at scale to achieve new levels of innovation and competitiveness. The speed of business has increased exponentially. Organizations able to take advantage of Artificial Intelligence (AI) can gain the power to deploy formidable new capabilities – and own the future. Will your enterprise be among them? Deloitte and Google Cloud are ready to help you get more out of AI today, and, ultimately, remake your business into an AI-first organization. As the recipient of Google Cloud's Generative AI - Services specialization, Google Cloud's highest technical designation, and Google Cloud's 2023 Partner of the Year award for Generative AI, Deloitte can support you on your AI journey, and help you unlock your organization's true potential Roland Pereira Ali Hamid

In almost a one month from now, Google Cloud Next24 will be in Las Vegas 💥 I am thrilled to be taking the stage alongside 💛Riccardo to discuss how Vertex AI and Cloud Build have come together to accelerate MLOps on Google Cloud. And I can't wait to demo how you can evaluate GenAI models on Vertex AI with Irina! Stay tuned 🔔 for more updates on this exciting event! #GoogleCloudNext24 #MLOps #GenerativeAI #VertexAI #CloudBuild #ModelEval

This will be a great session for not only LifeSciences organizations but also for other organizations in the healthcare ecosystem who are thinking of improving patient experience and outcomes! Insmed Incorporated and Google Cloud is at pace to transform the industry with GenAI. Mark Pellegrino Christopher Colucci #healthcareai #aibiopharma #genai #generativeai #elevatedpatientexperience #hcls

📆 Mark your calendars one week from now to meet us at the #GoogleCloudSummit in London—and discover the top innovations in #cloud and #AI. Here's where you can meet us: https://lnkd.in/g6CksFuD Google Cloud #GoogleCloudPartner #AI

Tried the Google Cloud Vertex AI Agent Builder and grounded it with some publicly available information from the IKEA website. On the left side you can see a few instructions to the agent, on the right side an exemplary conversation. The information: I have placed downloaded html and pdfs in a cloud storage bucket and linked them to the agent via a tool. The concept of agents is really impressive: e.g. handing over one agent to another for more specific tasks. Or the possibility to execute API calls contextually via OpenAPI. #googlecloud #vertexai #S4INFINITY

Less than two weeks away! ⏳ Register for Gemini at Work today and be among the first to the latest innovations and advancements in the world of AI technology from Google Cloud and Google Workspace. Registration is free → https://goo.gle/3AyuDYr. #GoogleCloud #GoogleWorkspace #GeminiAtWork