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Come join Denise Pereira and her dream team to scale the future of relationship-building, mentoring and knowledge sharing at Ten Thousand Coffees transforming the most exciting, top tier clients in the world. Why 10KC? 💡 We all know that relationships are the biggest driver of learning, career growth, high performing cultures, and so much more... 🌍 10KC is on a mission to help every organization in the world build, manage, scale and measure best-in-class experiences to help all employees build these high impact relationships 🚀 When people get access to relationships, they are happier, higher performing, more successful and so much more 📈 Help every company provide their employees with these high impact relationships by joining 10KC's customer success team

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

I am looking to #hire one SaaS product operations specialist. Job Responsibilities: 1. Operational Management: Supervise daily operations related to product onboarding to ensure a smooth and efficient process. Coordinate with product onboarding, engineering, product management, and customer support teams to resolve operational issues. 2. Customer Onboarding: Collaborate with the product onboarding team to streamline the onboarding process, ensuring that new customers are effectively integrated into the platform and are well-versed in its functionalities. 3. Customer Success: Work closely with the customer success team to understand customer needs, monitor their progress, and ensure they achieve their desired outcomes with MayaMaya. Address any customer concerns promptly and effectively. 4. Process Improvement: Identify, develop, and implement process improvements to enhance the onboarding experience and overall product performance. Focus on reducing operational inefficiencies and supporting scalability. 5. Data Analysis: Utilize data to monitor the onboarding process and customer success metrics, identify trends, and provide actionable insights. Collaborate with data analysts to gather and interpret data related to customer onboarding and success. 6. Documentation: Maintain comprehensive documentation of onboarding processes, workflows, and procedures. Ensure all documentation is up-to-date and accessible to relevant stakeholders. 7. Quality Assurance: Conduct regular quality assurance checks to ensure the onboarding process and the product meet specified standards and performance metrics. Collaborate with QA teams to identify and address any defects or issues. 8. Customer Support: Work closely with the customer support team to understand user feedback and troubleshoot issues. Ensure timely and effective resolution of customer queries during and after the onboarding process. 9. Cross-Functional Collaboration: Act as a liaison between different departments to ensure alignment on product goals, onboarding priorities, and customer success initiatives. Facilitate communication and collaboration across teams. More details and application on - https://lnkd.in/geyv45ru

#hotjob ALERT  Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with Monica Perez! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

#hiring Manager, Customer Success Utilization Manager - East, Los Angeles, United States, $152K, fulltime #jobs #jobseekers #careers $152K #LosAngelesjobs #Californiajobs #HealthcareMedical Apply: https://lnkd.in/g3NWCGJu I. Job Purpose and Core Tasks The Manager, Customer Success Utilization plays a critical role in: 1

Chief Customer Success Officer Over Other "C-Suite" Roles Why did I specifically choose this? Customer Success: Customer success is focused on working proactively in partnership with customers throughout their time as a customer to help them get more value out of their purchase and share their feedback with you. It drives the customer experience forward and ensures a successful path into the future. Why is customer success important? Customer success leads to business success. It improves customer happiness and loyalty; by genuinely helping your customers succeed, they become your biggest promoters and advocates. Customer success is tied to your bottom line as it helps you reduce churn rates, improve renewal and satisfaction, and therefore boost revenue. Also, this role resonates with my personality of closely working with everyone whom I've worked with in the past and working for their success, getting more from the service or product which they paid for, etc. I'm happy to be the CSO of Maxyfi, working closely with our customers, educating them to use all the features of our software in an effective way, and at the end of the day they are happy that they are in good hands. I'm fortunate to be in this position, and I'm enjoying this journey a lot. Special Thanks to Nick Mehta for his wonderful insights on #customersucess and books too. Thanks again for your wonderful contribution to the CS Community. P.S. In a few years, you will see more open positions from B2B software companies who will be looking for Customer Success Managers/Executives, etc. If your SaaS company doesn't have one, hey, it's time to upload the "I'm Hiring" badge on LinkedIn. #customersuccessmanager #customersuccess #customersatisfaction #customerexperience

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

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Attention #jobseekers #hotjob ALERT  Are you #opentowork? Were you part of a recent #layoff, part of a #reductioninworkforce, #laidoff? Check out this new #jobposting with Common Room! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

Ever wondered why Technical Account Managers (TAMs) are an essential asset for any organization? Let me break it down for you in simple terms! 1. Bridge between Tech and Business: TAMs serve as a crucial link between the technical aspects of a product/service and its business objectives. They translate complex technical jargon into understandable insights for both internal teams and external clients. 2. Customer Success Champions: TAMs are dedicated to ensuring the success of the customers they serve. They proactively engage with clients, understand their needs, and provide personalized solutions to drive maximum value from the product/service. 3. Problem Solvers Extraordinaire: When issues arise, TAMs are there to save the day! They guide the customer through their technical challenges, coordinate with various teams internally, and ensure timely resolution, keeping customers happy and satisfied. 4. Strategic Advisors: TAMs don't just react to problems; they also anticipate future needs and opportunities. By understanding customer goals and industry trends, they provide strategic guidance to help clients stay ahead of the curve. 5. Driving Adoption and Growth: TAMs play a pivotal role in driving product/service adoption and expansion within client organizations. By demonstrating value and ROI, they foster long-term partnerships and drive revenue growth. In essence, Technical Account Managers are the unsung heroes behind the scenes, ensuring smooth operations, happy customers, and sustainable growth for organizations. So, next time you see a TAM in action, give them a virtual high-five! 🙌 #TechnicalAccountManager #CustomerSuccess #TechHeroes #BusinessSuccess Feel free to share your thoughts or experiences with TAMs in the comments below!