Mayo Clinic's Journey with Design Thinking in Health Care 🏥 🚀 The Challenge of Transformative Change: Mayo Clinic's journey began with a pivotal question from physician Nicholas LaRusso in the early 2000s: Could new kinds of doctor-patient interactions be tested, similar to how new drugs are tested in clinical trials? 💭 Thinking Beyond Tradition: Recognizing that while medical advances were significant, healthcare delivery systems remained largely unchanged, Mayo Clinic sought inspiration from design firms like IDEO. LaRusso and Dr. Michael Brennan initiated a skunkworks outpatient lab, SPARC, to experiment with innovative ways of provider-patient interactions. 🌱 Cultivating Transformative Ideas: SPARC faced challenges, from recruiting physicians for untested research to bridging the cultural gap between physicians and designers. Despite hurdles, the lab evolved into the Center for Innovation (CFI), an enterprise-wide research institute dedicated to studying healthcare provision processes comprehensively. 🎯 Pursuit of Transformational Change: By 2010, the CFI had become a respected consultancy within Mayo Clinic, undertaking projects in service redesign, patient education, technology integration, and exam room redesign. While acknowledging the significance of their innovations, the team aimed for "transformational" change in healthcare delivery. 🔍 Key Questions: As Mayo Clinic's CFI grew, questions arose about achieving transformative goals. What would a major change in healthcare look like? How should the impact be measured? Were the center's structure and processes suitable for transformation? 🗒 Conclusion: Mayo Clinic's journey exemplifies the power of design thinking in healthcare, pushing boundaries, and seeking transformative change. A testament to their commitment to improving patient outcomes and enhancing the healthcare experience. Want to know more? Read this interesting Yale School of Management Case Study https://lnkd.in/d-db7hZT #HealthcareInnovation #DesignThinking #MayoClinic #TransformativeChange #PatientExperience
