Responses were mixed when employees who voluntarily left their organization were asked an open-ended question about how their manager treated them during the exit experience. About one in four respondents (24%) reported being treated professionally with respect and understanding. In contrast, another one in four (24%) encountered rudeness, hostility or a generally negative reaction, and 10% were met with indifference or a lack of acknowledgment. Only 7% felt their manager made an effort to retain them despite the high cost of turnover for organizations. Learn the importance of creating a positive exit experience for employees: https://lnkd.in/dJSJ2faw
With many managers, employees under them who wish to leave often become the targets of hostility and derision. The offending employee is seen to be 'ungrateful' and 'selfish' for rejecting the manager's leadership and for putting their needs ahead of their team's. If, instead, the line manager were to actively seek to understand from the employee as to what could have been done to retain them, this would pave the way for higher employee retention and fewer employees leaving with a bad taste in their mouths.
Antoine Cottle
1mo
Ive given massage to a lot of people...This is conducive to the stressors that I would find inside of their bodies. And when they Speak? Oh boy. That's when you know for a fact that a pa's emotional reality or behavior is played out in real time. There's no software that can find that data. It's way more than Conflict Resolution. It's more about instilling Self-Awareness in a way that catches everyone's subconscious off guard. This is Why I Exist.☯️💪🏾
Kerstin Michels
1mo
It's not surprising when you consider the leading cause of employee turnover: poor leadership and toxic company culture. Those 25% likely had prior negative experiences – or the 10% who were ignored had probably been unheard before as well. Regardless, it's essential to recognize that offboarding is a crucial part of the employee experience and can have a significant impact on the employer brand. Effective offboarding can turn former employees into ambassadors for your company, highlighting the importance of handling these transitions with care and respect.
HumanHue
1mo
The exit experience is an important touchpoint in the employee journey, reflecting the overall culture and values of an organization. The fact that only 24% of respondents reported being treated professionally, with respect and understanding during their exit, shows that there is significant room for improvement. This highlights the need for better-defined processes to ensure departing employees are treated with the professionalism and respect they deserve. Improving the exit experience can also provide valuable insights for organizational growth and retention strategies.
I've experienced both sides of the spectrum. One experience being treated fairly, with respect, and genuine care for the road ahead. While another time being shocked by indifference and painful silence. Silence is one of the worst forms of passive aggression and its sole purpose is to hurt. The way people are treated on there way out is just as if not more important as there first week on the job. It's never ok to make someone feel like just a number.
Missed - and costly - opportunity. The employee life cycle doesn't need to end at separation date. Consider an alumni approach where these exiting employees become net promoters for your org and potential future re-hires who have expanded skill sets.
Terryberry
1mo
It's eye-opening to see such varied responses about exit experiences. Treating departing employees with respect can significantly impact their perception and future advocacy. Let's strive for professionalism and understanding, even at the end.
It's a shame that managers would treat employees with anything but respect during exits. That's a ding to that company's employer brand.
Ph.D.(C)| Organizational Leadership & Change| Business Strategy & Execution| Computational Leadership & Decision-Making w/AI| Business Intelligence & Analytics| Learning Lifecycle & Measurement| Fortune 50 Achievements
1moAn employee's exit experience is every bit as much a part of their tenure as their initial onboarding. Former employees have a reputational impact that should not be taken for granted. Treating an employee with hostility, on their way out, is emotionally immature and says more about the overarching company culture than it does the manager treating the employee with hostility. Also, failing to survey an employee, on their way out, is a missed opportunity to address issues impacting retention. Organizations and their HR professionals underestimate the power of an effective exit survey/ interview.