Fusion Risk Management’s Post

"McKinsey research on resilient businesses indicates that managing disruptions defines sustainable growth more than managing continuity." - Bob Sternfels, Global Managing Partner at McKinsey & Company According to Bob, resilience is a major theme of 2024. How are you building resilience into your business ecosystem this year? Paylode's working on helping companies: create new revenue streams, generate loyalty and increase retention, increase customer LTV and decrease operating expenses, and increase overall customer satisfaction.

Super excited to be bringing value to the MSP Community. Growing an MSP practice is tough, but you don't have to go it alone. Come join us and bring your best questions and problems to work with some of the industry's finest and walk away with a plan for success. 🌟 Here are a few things you will learn: Building a profit protection plan. 💰 Building a Customer Journey Map 🗺 Building a Sales Validation Methodology 💱 Join the Fun, Learn & Grow your business! See you all soon Friends 🚀

In the world of contact center transformation, success isn't always guaranteed. Recently Sutherland’s experts Jeff Mortlock and Noah Beltran were joined by featured Forrester speaker Max Ball, exploring some common roadblocks: 🧑 Lack of commitment from the top 🥅 Silos and disconnected goals 🤺 Reactive instead of proactive approach Watch our webinar today to shape your strategic transformation. https://lnkd.in/ef8Ttpx6 #SutherlandCXM #SutherlandInnovation

Listen to Sutherland CX leader and expert Jeff Mortlock and our friends at Forrester. Reach out to discuss how SutherlandCXM can transform your contact center in healthcare. #Sutherlandconnect #Sutherlandcx360 #AI #Automation

In a few weeks, with PACCT for sustainability community, we'll deep dive into the governance of Product As A Service Models and how to manage them. You can register to our March 16th webinar here : https://lnkd.in/eT4amT5p

In a world where understanding your competitive landscape is as crucial as the product you offer, Porter's Five Forces framework remains a titan in strategic business planning, especially in the orbit of Customer Relationship Management

It’s official: the Gartner Cool Vendors for Customer Service & Support list is out, and Echo AI made the cut. We believe every customer’s voice should be heard, as if they were in the same room as your executive team. But it’s also physically impossible to review every single customer interaction in depth – and that’s the problem Echo AI has been built to solve. This recognition is proof that our unique approach to helping business leaders learn and grow from every conversation with genAI is making waves in our industry and beyond. Learn more about our technology and why we were named a Cool Vendor on our blog, linked in the comments below. 

Struggling to successfully incorporate intent data into your GTM strategy? Join us to discuss tactical sales and marketing approaches to using intent on March 14th.

Nicely stated Michael. EDR and SIEM with a mixture of perimeter solutions are no longer able to meet increasingly complex adversarial attacks. How is your organization consistently upskilling your cyber defenders and enabling them to find & threat these emerging advanced persistent threats? Who you gonna call?

We are constantly growing, learning and evolving with our customers. We know we wont have made the progress we have made today if we haven't embraced the challenges presented as a result of their evolving needs. The digital landscape continues to become more dynamic because our customers are more dynamic and eager to serve their customers better. As we continue to deepen our digital transformation journey, we remain committed to one of our core values: #customercentricity . #thankyoufortrustingus #happycustomerserviceweek #committedtoexcellence #enablingdigitalservices #ThinkGBB Ibrahim Adeyanju