Bonza’s Post

Bonza, whilst your recent cancellations have been understandable. The follow-up communication has been nothing short of a is abysmal. No call centre, no functioning chat boats, no functioning email enquiry. No call back function. However, your payment processor seems to be functioning as good as ever. You’ve recently cancelled flights and offered an alternative route where departure is two hours away from the original departure destination. There has been no offer of refund in the form of cash, rather only a refund in the form of credit (albeit by a barely functioning online platform). Neither of these alternative options are suitable, moreover I dare say neither of these options, combined with the lack of communication are in line with ACCC guidelines. Obviously business is taking a hit, and doesn’t always go to plan. However, you cannot leave your customers in limbo whilst you pick up the pieces. Fix your customer service ASAP…. And if you’re feeling generous, get in touch with me so that my refund can be arranged.

Awaiting a chat response to flights booked for a work conference for 7 people that you have drastically changed both outgoing and return dates and times. Only a credit note offered if cancelled and none of us can now afford to book to go to the work conference with another supplier. Terrible customer service and flight planning! please respond.

Bonza will be a case study for MBA candidates on how no to start an airline. I’ve flown with them a couple of times, the flight crews were great but everything was crap from there. Let’s look at a couple of the more obvious things they got wrong: 1. Chronically underfunded. To think you’re going to start a new business and it will be profitable from day one? 2. Poor market research and route planning. 3. Flying big aircraft on low demand routes. If your strategy was to service new destinations select appropriate size aircraft. 4. Start with the high demand routes to generate instant cash, then expand to the less popular routes 5. Customer service, this pissed your customers off mor than anything. I don’t know if I could think of any business that offered worse customer service. I could go on but what’s the point. I feel for all your employees now out of a job. A bonza disaster! 4. Not flying to major destinations

It will be interesting to see as the Administrators unravel the financials of Bonza if the owners stripped any cash out of Bonza. Was the whole Bonza thing a scheme by some US based individuals to get investors to pour cash into a business in remote Australia then strip the cash out of it and let it crash? It was interesting to see the cheap Bonza deals being offered in the weeks leading up to the crash, raking in heaps of cash ($300 from me) whilst they reportedly owed millions in air navigation charges, landing fees and lease payments and must have been aware the end was in sight. I’m not a conspiracy theorist but we’ve seen this happen before.

Hi Bonza - I have been trying for days to speak to someone about the flights you have cancelled. I received a response 5 hours after I sent a message but no further response from your team - I have tried sending messages throughout the 6 am - 11 pm timeslot - where you advise staff available no one has responded As per your flight cancellation email, there is also no refund in the app against my account. My original booking ID doesn't bring up a booking. Can someone in your team please contact me via a message? Thanks

RIP Bonza. I wish you could have made a successful go of it.

I almost think not trying would have been less embarrassing than proving everyone in the industry right in under a year

This aged well..........