In your day to day purchase, is quality or customer satisfaction more important to you? #sacrificingquality
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On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero #michaelfinn #michaelfinnauthor #lilblackbookofreferrals #businessreferrals #referrals #networking #branding #businessdevelopment #businessgrowth
How America stopped caring about quality and learned to embrace 'customer satisfaction'
businessinsider.com
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Dr Bernard Odiase is a Corporate Trainer, Human Resources Training Consultant and a Researcher at Osben Service Pro Enterprise (Consult)
CUSTOMER SATISFACTION Friends, exceptional customer service is crucial to an organization as it fosters customer loyalty and drives repeat business, ultimately enhancing revenue and growth. It also builds a positive reputation, attracting new customers through word-of-mouth and strong brand advocacy. Here are 15 customer service quotes to inspire and motivate your team: "Whenever you FAN your customers into FLAME, your business catches FIRE" – Odiase Bernard "Your most unhappy customers are your greatest source of learning." – Bill Gates "Customer service is not a department, it’s everyone’s job." – Anonymous "The goal as a company is to have customer service that is not just the best, but legendary." – Sam Walton "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." – Donald Porter "The customer’s perception is your reality." – Kate Zabriskie "Quality is remembered long after the price is forgotten." – Gucci Family Slogan "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." – Maya Angelou "To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas Adams "Kind words can be short and easy to speak, but their echoes are truly endless." – Mother Teresa "There is only one boss. The customer." – Sam Walton "Customer service is an opportunity to exceed your customer’s expectations." – John Jantsch "Make a customer, not a sale." – Katherine Barchetti "Always give people more than what they expect to get." – Nelson Boswell "The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about." – Valeria Maltoni DYN....... Grooming Africa's Future Entrepreneurs to SPARK value!™ #IamDrBernardOdiase #TheExcellentServiceDeliveryAdvocate #CorporateTrainer #Researcher #JesusIsLord
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Good quality and reliable quality are as important!!
UPM Pulp conducts a survey twice a year to measure customer satisfaction. The latest results show that our performance has continued improving, and that quality, customer service and reliability are the attributes most valued by customers. Read more: #UPMPulp #FibresForTheFuture #customersatisfaction
Open feedback builds strong partnerships
upmpulp.com
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I read an excerpt from Jeffrey Gitomer 's book "Customer Satisfaction is Worthless, Customer Loyalty is Priceless," and it resonated with me. The following insight is blunt but true. For my contacts in property management, consider this when implementing new amenities under the guise of loyalty: When renters can find the things you offer anywhere they rent, it may make them happy you offer it, but it certainly won't drive loyalty or stickiness. Loyalty is created by something the renter loses if they move out of your building, something they rave about, tell their network about, and that makes them continue to rent at your community or sister properties because of your unique offering. 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑆𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛 𝑖𝑠 𝑊𝑜𝑟𝑡ℎ𝑙𝑒𝑠𝑠. "𝑊𝑎𝑖𝑡 𝑗𝑢𝑠𝑡 𝑎 𝑠𝑒𝑐𝑜𝑛𝑑 𝑡ℎ𝑒𝑟𝑒," 𝑦𝑜𝑢 𝑠𝑎𝑦. "𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛 𝑖𝑠 𝑖𝑚𝑝𝑜𝑟𝑡𝑎𝑛𝑡!" 𝐼 𝑎𝑔𝑟𝑒𝑒. 𝐼𝑡 𝑖𝑠 𝑖𝑚𝑝𝑜𝑟𝑡𝑎𝑛𝑡. 𝐼𝑡'𝑠 𝑗𝑢𝑠𝑡 𝑡ℎ𝑎𝑡 𝑜𝑛 𝑡ℎ𝑒 𝑙𝑎𝑑𝑑𝑒𝑟 𝑜𝑓 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑖𝑚𝑝𝑜𝑟𝑡𝑎𝑛𝑐𝑒, 𝑡ℎ𝑒 𝑙𝑎𝑑𝑑𝑒𝑟 𝑜𝑓 𝑠𝑢𝑐𝑐𝑒𝑠𝑠, "𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛" 𝑖𝑠 𝑡ℎ𝑒 𝑙𝑜𝑤𝑒𝑠𝑡 𝑟𝑢𝑛𝑔. 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝐿𝑜𝑦𝑎𝑙𝑡𝑦 𝑖𝑠 𝑡ℎ𝑒 𝑡𝑜𝑝 𝑟𝑢𝑛𝑔. 𝑊ℎ𝑦 𝑖𝑠 "𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛" 𝑤𝑜𝑟𝑡ℎ𝑙𝑒𝑠𝑠? 𝐵𝑒𝑐𝑎𝑢𝑠𝑒 𝑠𝑎𝑡𝑖𝑠𝑓𝑖𝑒𝑑 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑤𝑖𝑙𝑙 𝑠ℎ𝑜𝑝 𝑎𝑛𝑦𝑝𝑙𝑎𝑐𝑒. 𝐿𝑜𝑦𝑎𝑙 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑤𝑖𝑙𝑙 𝑘𝑒𝑒𝑝 𝑐𝑜𝑚𝑖𝑛𝑔 𝑏𝑎𝑐𝑘 𝑓𝑜𝑟 𝑚𝑜𝑟𝑒, 𝑓𝑖𝑔ℎ𝑡 𝑏𝑒𝑓𝑜𝑟𝑒 𝑡ℎ𝑒𝑦 𝑠𝑤𝑖𝑡𝑐ℎ, 𝑎𝑛𝑑 𝑡𝑒𝑙𝑙 𝑒𝑣𝑒𝑟𝑦𝑜𝑛𝑒 𝑡ℎ𝑒𝑦 𝑘𝑛𝑜𝑤 𝑡𝑜 𝑑𝑜 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠 𝑤𝑖𝑡ℎ 𝑦𝑜𝑢. 𝐺𝑒𝑡 𝑖𝑡? 𝑊ℎ𝑖𝑐ℎ 𝑤𝑜𝑢𝑙𝑑 𝑦𝑜𝑢 𝑟𝑎𝑡ℎ𝑒𝑟 ℎ𝑎𝑣𝑒 - 𝑎 𝑡ℎ𝑜𝑢𝑠𝑎𝑛𝑑 𝑠𝑎𝑡𝑖𝑠𝑓𝑖𝑒𝑑 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑜𝑟 𝑎 𝑡ℎ𝑜𝑢𝑠𝑎𝑛𝑑 𝑙𝑜𝑦𝑎𝑙 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠? #loyalty #proptech #multifamily
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‼️ The Paradox of Customer Satisfaction in the Automobile Industry‼️ In the fast-paced world of after-sales service in the automobile industry, two adages often collide: "The customer is always right" and "Customers don't know what they want." Striking a balance between these seemingly contradictory statements is crucial for maintaining customer satisfaction and fostering innovation. "The customer is always right" is a mantra ingrained in customer service culture, emphasizing the importance of prioritizing customer needs and preferences. However, when it comes to after-sales service, this belief can sometimes be challenged. Customers may demand immediate solutions or specific fixes, but their requests might not always align with the best long-term solution for their vehicle. On the other hand, "Customers don't know what they want" reflects the reality that consumers may not always be aware of the most technologically advanced or beneficial options available to them. In the context of after-sales service, customers might not be familiar with the latest maintenance techniques or advancements in automotive technology. So, how can the automobile industry navigate this paradox to provide exceptional after-sales service? 🚗Active Listening and Education: It's essential to listen attentively to customer concerns while also educating them about potential solutions or upgrades that could enhance their vehicle's performance and longevity. 🚗Transparency and Communication: Clear communication about the reasoning behind recommended repairs or maintenance can help bridge the gap between customer expectations and industry expertise. Providing transparent information empowers customers to make informed decisions. 🚗Proactive Problem-Solving: Anticipating potential issues and offering proactive solutions demonstrates a commitment to customer satisfaction beyond mere transactional interactions. This proactive approach can build trust and loyalty over time. 🚗Innovation and Adaptation: Embracing innovation and staying abreast of industry advancements enables automotive service providers to offer cutting-edge solutions that exceed customer expectations. Whether it's implementing new diagnostic tools or adopting eco-friendly practices, innovation drives progress in customer service. In conclusion, navigating the delicate balance between "The customer is always right" and "Customers don't know what they want" requires a nuanced approach in the after-sales service of the automobile industry. By prioritizing active listening, education, transparency, proactive problem-solving, and innovation, automotive service providers can deliver unparalleled customer satisfaction while driving continual improvement in the industry. #AutomotiveService #CustomerSatisfaction #Innovation
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Service & Operations Analyst at Renmoney | Customer Service Specialist | Proficient in CRM & Communication | Driving Excellence and Customer Satisfaction
Day 13 here, I would like to share insights on a practical example of 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀! As a seasoned customer service professional, I've seen firsthand the impact of implementing best practices on enhancing customer satisfaction and loyalty, and today we will be using a very relatable scenario: Paint this with me -You're a customer service representative at a popular e-commerce company. Maria, a loyal customer, reaches out to you via live chat. She's disappointed because the item she received doesn't meet her expectations, and she wants to make a return. We're going to explore how to handle this situation based on whether the item is eligible for return or not: 𝗜𝗳 𝘁𝗵𝗲 𝗜𝘁𝗲𝗺 𝗜𝘀 𝗘𝗹𝗶𝗴𝗶𝗯𝗹𝗲 𝗳𝗼𝗿 𝗥𝗲𝘁𝘂𝗿𝗻: ◾Understanding Customer Needs: Begin by empathizing with Maria's disappointment and acknowledging her feelings. ◾Effective Communication: Clearly explain the return process to Maria, including any required steps or documentation. ◾Offering Solutions: Depending on company policies, provide options for Maria, such as a full refund, store credit, or a replacement item, based on her preference. ◾ Follow-up: After processing the return, follow up with Maria to ensure she's satisfied with the resolution and to thank her for her continued loyalty. 𝗜𝗳 𝘁𝗵𝗲 𝗜𝘁𝗲𝗺 𝗜𝘀 𝗡𝗼𝘁 𝗘𝗹𝗶𝗴𝗶𝗯𝗹𝗲 𝗳𝗼𝗿 𝗥𝗲𝘁𝘂𝗿𝗻: ◾ Understanding Customer Needs: Empathize with Maria's disappointment and express understanding of her situation. ◾Effective Communication: Clearly explain why the item is not eligible for return, citing company policies or product conditions. ◾Offering Alternatives: Provide alternatives to compensate for Maria's dissatisfaction, such as store credit, a discount on her next purchase, or assistance in finding a suitable alternative product. ◾Turning Challenges into Opportunities: Use this interaction as an opportunity to reinforce Maria's loyalty by offering personalized solutions and exceptional service. Implementing these best practices not only addresses Maria's concerns effectively but also showcases the company's commitment to customer satisfaction. By handling both scenarios with empathy, clear communication, and proactive solutions, we can create positive outcomes for our customers and strengthen their loyalty to the brand. Let's strive for excellence in every customer interaction! 💪 I'm Jennifer Ifeyinwa Mordi, and I'm deeply passionate about delivering exceptional service that leaves a lasting impact. #CustomerService #CustomerExperience #ExceptionalService #customerserviceexcellence #customerserviceexcellence #customerservicemanagement #20daylinkedinchallengewithhaoma #businessinsights
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Call us now: 70091 70064 Kawardha packers and movers We are affordable yet the fastest and safest packing and moving company operating in Kawardha. Do you have any question/comments? (optional) Kawardha Packing and moving RAY Packers and Movers in Kawardha, boasting over 12 years of experience, is your reliable company for seamless relocation services. They specialize in packing, loading, transportation, unloading, and rearranging for both residential and corporate moves. The team at RAY Packers and Movers understands customer needs and offers cost-effective solutions. RAY Packers and Movers Kawardha philosophy revolves around ensuring both customers and supporters are satisfied. Through innovation, dedicated service development, and continuous improvement, they strive to stay attuned to local market needs. Their goal is high-end service delivery and customer satisfaction. Behind the scenes, RAY Packers relies on dedicated customer support teams, IT experts, quality control professionals, and training specialists in Kawardha. Their commitment ensures the implementation of high-quality standards, fostering brand growth and customer satisfaction. RAY Packers and Movers Kawardha recognize that moving can be overwhelming, and their team of professionals aims to make the process stress-free. From packing to unpacking, they handle it all efficiently, ensuring a smooth moving experience. Learn more about their services in Kawardha to make your moving day less daunting.
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Email is easy. Great email isn't 📧 Doubling CRM performance for brands (and their agencies) YoY 🏆 Awards judge, speaker & guest contributor 🦒 🎈 Balloon twister.
What POSH LOO's reminded me about customer satisfaction 🚽 Expectation - Reality = Customer Satisfaction. As marketers, our job is to set expectations through promises of superior goods and services. But what happens when the reality falls short of those expectations? It can severely damage a brand’s reputation and bottom line. In fact, studies show that companies with high customer satisfaction scores generate 2.5 x more revenue than their competitors with lower scores. I got a reminder of this yesterday at a James Arthur concert. We paid extra for "POSH LOO's" (that’s how they described them). Well, after my wife and daughter visited, they came back pretty let down. Those posh loos smelled and the taps didn’t work! This stark contrast between the marketing message and the actual product experience highlighted a crucial lesson: alignment is key. When reality doesn't meet the expectation, customer satisfaction plummets. Conversely, brands that exceed expectations create lasting positive impressions and stand out in the market. Have you had any extreme experiences where reality either exceeded or fell short of your expectations? Share your stories in the comments 👇
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Global LinkedIn Influencer 71K+👉🏿 I help Professionals, Solopreneurs and Entrepreneurs get visibility/CMO/AI Solutions/Content Manager/Blogger/Copywriter/Obmeet.com/Obtranslate.com/Humanlifepreneur/Poet/Husband/Dad
Clear difference between Customer satisfaction and Conscience satisfaction!! Customer satisfaction as we all know simply refers to you meeting or exceeding customer expectations regarding a product or service. It focuses on fulfilling customer needs, providing value, and ensuring a positive experience throughout the customer journey. Conscience satisfaction, on the other hand as well known, relates to an individual's personal moral compass and the sense of fulfillment derived from acting in alignment with one's principles and values. My favourite between both is Conscience satisfaction, I will tell you why! Once upon a time, a Customer reached me for content marketing & influencer marketing service, I got the content out and customer began getting result, but guess what my conscience won't allow me be, ''why'', you may ask, because within me a statement sprung up that ''you can do better with that content'' , so what I simply did was immediately take down the written content, worked on it until my conscience had full satisfaction, and then I proceeded quickly to roll it out again. It was at that junction that I felt I could go to bed with my two eyes closed and having my peace intact. Conscience satisfaction, however, reflects an individual's sense of personal fulfillment and integrity, allowing them to align their actions with their values and contribute to the greater good. It's also important that there should be a balance customer satisfaction and conscience satisfaction that requires businesses to prioritize ethical practices, social responsibility, and sustainable actions that align with their core values. While customer satisfaction is measurable through surveys, feedback, and metrics, conscience satisfaction is a subjective measure of personal fulfillment and ethical alignment. Striving for customer satisfaction without compromising conscience satisfaction entails delivering exceptional products and services while upholding ethical standards, respecting diversity, and considering the impact on society and the environment. #customersatisfaction #consciencesatisfaction #doingitright
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