Eltropy’s Post

First call resolution (FCR) is a key metric for exceptional customer service. In this post, I share actionable strategies to empower your agents, streamline processes, and leverage technology to significantly improve FCR. Download the free guide to learn how to: - Equip agents with the knowledge and tools they need. - Identify and address common roadblocks to resolution. - Leverage data and analytics to optimize your approach. #CustomerExperience #FCR #CallCenter #ContactCenter #CustomerService

Unveiling the Truth: 'Unusually High Call Volumes' or Misleading Message Tactics? 📞 Are companies really swamped with "unusually high call volumes" or is it a tactic to mask inefficiencies? DITO Business Solutions understands the importance of honest communication and efficient call management. Discover how we prioritise transparency and streamline operations for our clients. Read more from Martin Lewis: https://lnkd.in/eq5g7VXk #CustomerService #Efficiency #Transparency

When are businesses going to realise that customer service plays a part in client retention!! A long term client for them is a reoccurring revenue, so why not provide a good customer service? As someone immersed in the world of customer service, it's time to shine a light on the misleading messages and poor customer service in general. Companies aren't always swamped; they might just need better management. At DITO Business Solutions, we're all about transparent and efficient communication. Let's raise awareness and strive for better service standards!

📞 Super Phone Search: Uncover vital phone data effortlessly for better contact and verification. Optimize your outreach and due diligence processes! 📱🔎 #PhoneSearch #ContactVerification #MicroBilt 👉 Get Started: https://hubs.la/Q02DCfRt0

📞 Super Phone Search: Uncover vital phone data effortlessly for better contact and verification. Optimize your outreach and due diligence processes! 📱🔎 #PhoneSearch #ContactVerification #MicroBilt 👉 Get Started: https://hubs.la/Q02DCfRt0

#DYK: Statistics show that close to 40% of people prefer to speak to someone on the phone about a dispute. #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss

A few years ago, I wrote an article about #OpinionSurveys. Someone asked me to republish it. Here it is again. The Problem With Customer Opinion Surveys and Strategy For the past few years I’ve noticed that more and more banking and banking technology articles about the future of banking seem to be informed by dubious claims. The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology. Some researchers and consultants conduct customer opinion surveys with biased questions and limited responses. The results support pre-determined positions. Click to read the rest: https://buff.ly/45hgkmt #FinTech #FinServ #Banking Sirarpi Grigoryan, Efi Pylarinou, Theodora Lau, Barb MacLean, Nafis Alam, Enrico Molinari, Tony Moroney, Alberto Garuccio, Dr. Robin Kiera, Spiros Margaris

Understand your overall customer performance with an aggregated RiskGauge Score, a holistic and timely assessment of a company’s creditworthiness. Discover RiskGauge™ Desktop: https://okt.to/ucpQd5 #CreditRisk #RiskManagement #CounterpartyCreditRisk

A White House “Fact Sheet” published today relates to customer support. Here are two excerpts that may grab your attention: “[T]he Consumer Financial Protection Bureau (CFPB) will initiate a rulemaking process that would require companies under its jurisdiction to let customers talk to a human by pressing a single button.” “The CFPB is planning to issue rules or guidance to crack down on ineffective and time-wasting chatbots used by banks and other financial institutions in lieu of customer service.” A link to the full Fact Sheet is in the comments👇

We all know that the cost-of-living crisis is affecting everyone. As credit organisations face more and more scrutiny from the regulator, we know that businesses are facing: ♦️More people defaulting on payments ♦️Not enough specific customer information to make effective decisions How Armalytix helps: ♦️Technology that provides the answers you need, fast ♦️Accurate customer data to help you make informed decisions ♦️Bank information, questionnaires, client fact finds and financial analysis. Next-generation compliance checks. Sorted. Book your discovery call > https://lnkd.in/eyQrukte #FinancialServices #consumerprotection #ConsumerDuty #CostOfLiving