eClerx Customer Operations’ Post

One of our telecommunications partners faced increasing costs due to a high level of non-compliance by their agents and supervisors. Leveraging QA360, eClerx's Gen AI-powered QA solution, our Quality Assurance team automated their audit process to evaluate over 80K interactions monthly to identify agents giving unnecessary credits. Over the partnership, our client saw a 31% improvement in their credit compliance, saving them millions each year. #Telecom #GenerativeAI #Compliance

Facing significant customer churn, one of the largest rideshare companies in the US looked to eClerx to discover what was causing customer loss and how to boost retention. Our analytics team used an innovative AI analytic model to identify customer dissatisfaction issues and provide insights that improved personalization, reducing churn rates by 6% in under a year. Learn more about how our cutting-edge analytics solutions can undercover gaps in your brand's service: https://hubs.la/Q02zxJVL0 #AI #Rideshare #Analytics

Recently, our partner—one of the world's largest car rental brands—sought to improve their support efficiency while maintaining service quality. Utilizing the power of Roboworx, eClerx's award-winning RPA solution, our Technology team developed a suite of bots tailor-made to process their requests at +99% accuracy. Our RPA solution saved them over a million dollars in the first year and ensured seamless bot-to-human handovers during support. #Travel #RPA #Chatbots

A major cable and home internet provider was struggling with low sales results, so it came to eClerx's CX Solutions team to improve its agents' sales strategies. Using our proprietary Customer Interaction Monitoring tools, we provided valuable coaching opportunities that helped improve our client's agent upsell attempts by 15% in a few weeks. Discover how our Customer Interaction Monitoring Solutions can help your contact center 👉 https://hubs.la/Q02zxkC90 #ContactCenters #CustomerInteractionMonitoring #Upsell #eClerxCustomerOperations

Being unprepared to the increase in interactions and expectations from customers, two thirds of contact center agents (https://hubs.la/Q02CKltf0) plan on leaving in the next two years. eClerx’s virtual assistants improve agent satisfaction by providing real-world interactions during training and upskilling, resulting in less attrition and more superior experiences for customers. Click the link to learn more about the benefits of our tools: https://hubs.la/Q02CKgxr0 #Chatbots #Training #ContactCenters #eClerxCustomerOperations

📺 The telecom industry is struggling to juggle the needs of their customers with the financial constraints caused by ongoing infrastructure investments. Identifying the common issues that lead to poor CX scores and high costs, eClerx’s CX Consulting services have helped our telecom clients increase their customer satisfaction at a fraction of the cost. Learn more about how we can solve your inefficiencies: https://hubs.la/Q02CKkmz0 #Telecom #CXConsulting #BusinessOptimization #eClerxCustomerOperations

One of our longtime telecom clients sought to improve the efficiency and quality of their CX operations. To support them, eClerx's Technology team developed chatbots that integrated into their backend systems to manage customer interactions. Our solution handled 45% of our client’s customer interactions, exceeding their initial goals ahead of schedule. #CX #Telecom #SelfService #eClerxCustomerOperations

It's the June edition of The Monthly Spotlight! In this issue, we have: 📖 The inside scoop on how to embrace responsible AI and reduce customer churn 📰 A roundup of the biggest news stories in CX, Field Services, and Analytics this month 🔎 Industry insights on the future of generative AI from eClerx's own Tarun Kumar Click the link below to find out what's new in the world of Customer Operations 👇 #ResponsibleAI #Streaming #GenerativeAI #Retention #eClerxCustomerOperations

🚚 With ~40% of technician trips being considered “non-productive,” avoidable truck rolls have long been one of the largest expenses field service providers face. eClerx’s Virtual Tech program has helped prevent unnecessary visits for well over a decade, analyzing tickets remotely and in real time to keep your costs down and technicians productive. Read more about our strategy: https://hubs.la/Q02CJN_Y0 #ATR #FieldService #VirtualTech #eClerxCustomerOperations

As competition becomes fiercer across many industries, it has become more difficult for brands to retain their existing customers amid heightened expectations. Through the combination of our experienced team of analysts and the power of generative AI, eClerx’s Customer Interaction Monitoring services has helped our clients improve their customer retention by 25%. Discover how we help deliver experiences that customers deserve: https://hubs.la/Q02CK9gv0 #Retention #InteractionMonitoring #CX #eClerxCustomerOperations