Eastman Kodak Company’s Post

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In the automotive market speed is not just about velocity on the road: it's a crucial factor that influences every aspect of the business. 4CR want to lead the ever changing market and share its efficiency with every customers. #4CRnolimits #4CROrangeProSystem

We asked some close friends of AAPEX what trends and issues they were seeing in the automotive aftermarket industry. We want to hear from you too! Let us know in the comments below what trends and issues are top of mind for you and your business. #AAPEX24 #AutomotiveAftermarket #Trends

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Accelerating time to market! Explore how #NXP and Tessolve are transforming the automotive industry with their latest cost-effective digital cluster platform. Learn more:

ARM's increased demand in the automotive market is a testament to market share growth and higher complexity of technological usage. The company's bullish stance indicates favorable longterm outcomes. #AutomotiveIndustry #TechnologyShares #MarketGrowth

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Interesting post from down-under. I am sure there are similar issues over here too. Systemic problems, if any, cant be swept under the carpet. Unresolved issues tend to resurface and create bigger challenges in the future. It is essential to face problems head-on, address them with openness and transparency, and seek appropriate solutions. Avoiding or ignoring problems only provide short-term relief but would lead to long-term consequences. I have always wondered what is the level of customer satisfaction and the claims experience related to motor accidents and car damage in Malaysia. If I were to do a survey, I would ask the following 10 questions: 1. How satisfied were you with the ease of filing a claim for the damage to your insured car after the accident? 2. Did the insurance company provide clear and transparent information about the claims process for car damage? 3. How satisfied were you with the responsiveness of the insurance company during the claims process for car damage? 4. Did the insurance company promptly assess the damage to your car after the accident? 5. Were you satisfied with the level of communication and updates provided by the insurance company during the claims process for car damage? 6. How satisfied were you with the fairness and accuracy of the insurance company's assessment of the damage to your car? 7. Did the insurance company process your claim for car damage in a timely manner? 8. Were you satisfied with the overall outcome of your claim for the damage to your insured car? 9. How likely are you to recommend your insurance company to others based on your experience with filing a claim for car damage? 10. Is there anything specific that the insurance company could have done to improve your experience in filing a claim for car damage after the accident? Would anyone care to share their experience, pertaining to the questions? 30 years ago PIAM conducted an Own Damage Claims experience survey, and one thing that surfaced was the average time taken for repairs between RM5K to RM10K (note purchasing power of the Ringgit in 1994/95 was much much much higher then it is today) was 4 weeks. This drove PIAM to work with partners to introduce remote-claims estimation and approval system (E-Claims) and later the industry motor-parts database. These happened 6 years later after the survey, better late than never, but it showed how PIAM and the industry worked together to address a specific systemic issue. P.S. Today, RM10K is considered small claim; a casual survey indicates 50% of such claims are approved well within the 2 weeks standard of the BNM guideline. The compliance rate (although just a casual survey) could be better; I am not sure whether service-points in the guideline are being monitored. PIAM is the Malay acronym for the General Insurance Association of Malaysia.

Accelerating time to market! Explore how #NXP and Tessolve are transforming the automotive industry with their latest cost-effective digital cluster platform. Learn more: