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Never an airline to stand still, Qatar Airways has announced it is introducing a caviar service for business class passengers, starting tomorrow. Caviar is generally served only in First Class cabins, with airlines such as Air France, Emirates and Lufthansa serving the fish roe to top customers. Whilst Qatar Airways already offers caviar for those flying in First Class on its A380s, this announcement means that many more customers will get to try the savoury snack. It makes it, I believe, the first airline to offer it in #businessclass. (My first taste of caviar was actually on Malaysia Airlines in their ex-First Business Suite cabin.) London is one of 13 routes to have caviar service - it's unclear if this will expand further. Back in 2013, Lufthansa Group CEO Carsten Spohr said that “Five per cent of the global caviar production goes to Lufthansa first class. Five per cent. We are the biggest caviar customers in the world.” This title surely now goes to Qatar Airways which, although only launching on 13 routes initially, will presumably serve far more caviar across its much-larger business class cabins. Lufthansa has also cut back the number of First Class seats it offers since 2013. My full article goes into more detail, including the type of caviar and where it'll be served. https://lnkd.in/eTThhP6x

Singapore Airlines Enhances Safety Measures Singapore Airlines has taken a significant step to prioritize passenger and crew safety by updating its seatbelt sign policy following a recent turbulence incident on a London-Singapore flight. Key Changes: No hot drinks or meals during turbulence: To ensure everyone's safety, the airline will no longer serve hot beverages and meals when the seatbelt sign is on. Cabin crew safety first: Crew members will now return to their seats and strap themselves in during turbulence, setting an example for passengers to follow. These changes demonstrate the airline's commitment to continuous improvement and prioritizing the well-being of all on board. Let's celebrate this proactive approach to safety and look forward to a safer flying experience for everyone! #SingaporeAirlines #SafetyFirst #Turbulence #AirTravel #Aviation #Travel #SafetyMeasures

Lufthansa Lufthansa Group Your plane is cancelled. The ground staff hands over this document to you. Your advice is GREATLY APPRECIATED. Do you read that #Lufthansa will REIMBURSE you or not 1. the hotel + 2. the meals + 3. the taxi to get to the hotel as you need to stay overnight in Berlin? Let's find out what has happened? Let me know how you expect Lufthansa to reimburse you if you have all receipts relating to 1. The hotel - within the authorised budget 2. The meals - within the authorised budget 3. The taxi - within the authorised budget. Do you think they will reimburse you 1. Nothing 2. Just the hotel 3. The hotel, the meals and the taxi 4. The hotel, the meals, the taxi and a little extra as they were late making the full reimbursement (ie fulll payment happening after 4 months) If you prefer to answer privately, please do so. Will appreciate the 5 mins you will take to give me your feedback. #airlines #customerexperience #lufthansagroup #leadershipdevelopment

The Airlines with the Best In-Flight Food! If you’ve ever been on a flight where a claggy microwaved meal made the journey feel unbearably long, there’s hope! MoneySuperMarket has analyzed a staggering 27,000 passenger reviews of over more than 100 airlines to find out which operators offer the best in-flight meals, and the results are tantalizing. Taking the top spot with an impressive average score of 8.6 out of 10 across all cabin classes is Kuwait Airways, offering everything from multi-course meals in economy to lobster and beef in 'Royal Class'. Following closely behind, Oman Air secured second place with a score of 8.44, while Middle Eastern Airlines came in third with 8.39. Middle Eastern airlines, in general, performed exceptionally well, with Qatar Airways, Emirates, Etihad, and Gulf Air all scoring at least 7.4 on average. Here’s the full list of the top 20 airlines with the best in-flight food: Kuwait Airways Oman Air Middle East Airlines Air Algérie airBaltic Aegean Airlines JetBlue Turkish Airlines Air Mauritius Swiss International Air Lines Asiana Airlines Belavia Austrian Airlines Qatar Airways Emirates Air JetBlue Mint Eva Air Etihad Airways Ethiopian Airlines TAROM Next time you’re booking a flight, consider these top-rated airlines for an unexpectedly delightful dining experience at 35,000 feet! The best rates can be found here: https://lnkd.in/eWU-c9-p #Aviation #Travel #InFlightMeals #AirlineReviews #TravelSmart #FlyingHigh

Etihad: Value in-flight A lesson on how to build customer-loyalty through providing impressionable value in their in-flight services. BACKGROUND Etihad Airways had to make its space in the highly competitive market with low margins and price-sensitive consumers. Moreover, carve its niche operating with highly popular big brother Emirates Airways(perhaps the world’s largest), a premium airline operating the same routes. It was important not to be tagged as “a budget or cheaper one” & “a little one” operating in the same sector from a smaller neighbour hub “Abu Dhabi” SCOPE “Comfort and value go hand in hand when you fly Economy with Etihad Airways” - a statement of “walk the talk” objectively evidenced while flying Etihad. The long-haul ones are significantly accentuated with their “Value in-flight” In 20 years a national airline has become the beacon for Emirati values. Amongst the major traveller touch points comes three important service elements, viz. (1) buying a ticket, (2)checking in at the airport and (3)in- flight experiences. Whilst, the first two have moved to “digital touch points”, other than “baggage drop off”, entirely done on the web, using mobile devices and/or the kiosks at the airport. The customer in-flight experiences trigger with your online choice of seats and meals, but it’s physical experience begins when you enter the aircraft and while flying, that’s the challenge the airline design and crew manages. In long-haul flights, generally food is served shortly after start and then again shortly before landing. As a rule, the higher the class, the closer to takeoff/landing the food will be served. Beginning with beverages or complementary bar services is customary. Menus vary depending on your destination and flight time, and all meals are followed by a hot drink. For sometime, Etihad had in-flight chefs and F&B managers to handle food for premium flyers, which was done away with post pandemic austerity measures, but the tradition of food choices continues and the crew seem to have picked up the tricks from their erstwhile specialists. LESSONS In-flight service and food particularly has a significant role in influencing the flyers and adds value to gaining customers loyalty. Etihad and Antonoaldo Neves do recognise their inflight champions periodically and motivate them to carry out the most challenging task efficiently and effectively. https://lnkd.in/gNMbh54x #inflight #etihadairways #icao

Airlines across the Middle East are expanding their plant-based menus as they see growing demand from customers. Some of the airlines leading the charge in plant-based options include Emirates, United Airlines, Discover Airlines, and Qatar Airways. Have you noticed an increase in plant-based dishes being offered in flights recently? #sustainabletravel #airlines #plantbasedmenu

Planes, planes, planes. We know them. And have had the privilege of working with over 80 airline brands, over eighty years. Hear more from Ryan F., our ECD at Landor ✈️ #airlines #branding #livery #experience #cabin #design

Skytrax's 2024 airline rankings reveal Qatar Airways as the new number one, surpassing Singapore Airlines for the top spot. This marks Qatar Airways' eighth time leading since 2011, after securing second place last year. Asian carriers dominate the top 10, showcasing All Nippon Airways , Cathay Pacific Airways, and Japan Airlines among others. In contrast, Delta Air Lines leads as the highest-ranked U.S. airline at 21st place, reflecting global competition in air travel. Explore the full list to see how global airlines are ranked for excellence in service and customer satisfaction. https://lnkd.in/gG33rJkF #SkytraxAwards #QatarAirways #SingaporeAirlines #Emirates #TravelExcellence Branded Hospitality Ventures #hospitality #airplane Julie Stewart Duane Clark Reagan Corbett Claude Roussel Dan Janki Ed Bastian Duncan Naysmith Antonio Schulthess CNBC

Skytrax's 2024 airline rankings reveal Qatar Airways as the new number one, surpassing Singapore Airlines for the top spot. This marks Qatar Airways' eighth time leading since 2011, after securing second place last year. Asian carriers dominate the top 10, showcasing All Nippon Airways , Cathay Pacific Airways, and Japan Airlines among others. In contrast, Delta Air Lines leads as the highest-ranked U.S. airline at 21st place, reflecting global competition in air travel. Explore the full list to see how global airlines are ranked for excellence in service and customer satisfaction. https://lnkd.in/ey38nx-w #SkytraxAwards #QatarAirways #SingaporeAirlines #Emirates #TravelExcellence Branded Hospitality Ventures #hospitality #airplane Julie Stewart Duane Clark Reagan Corbett Claude Roussel Dan Janki Ed Bastian Duncan Naysmith Antonio Schulthess CNBC

Airline rating company Skytrax has released its 2024 list of the world's best business-class cabins, with Qatar Airways' Qsuite taking top honors. These rankings, published as part of the 2024 World Airlines Awards, are based on surveys from travelers representing more than 110 countries and feedback from over 350 airlines. Qatar Airways was not only named the best business-class cabin but also the best airline in the world. Notably, Asian and Middle Eastern airlines dominated the top six spots in the business-class rankings. For more details, here's a closer look at the airlines with this year's top 10 best business-class offerings, according to Skytrax. #BussinessClass #BestAirline #FirstClass #TopAirlines #GoTravel