Daxko’s Post

🌟 Exceptional Service: Going Above and Beyond! 🌟 Recently, in line with one of our core values at Drata "Customer Obsession," our Co-Founder and CEO, Adam Markowitz asked us all to share the best customer service experiences we’ve encountered with any product or service. At Drata, we continually strive to embody this spirit of customer obsession by not only meeting expectations but exceeding them, creating memorable moments that resonate deeply with our users. I want to share a personal experience that truly stands out for me, illustrating what exceptional service looks like, especially in unexpected places. Living in a very rural area often means that many services others take for granted are not available. Last year, for a milestone birthday, I wanted to surprise my husband with something unique: a card, but not just any card...a yard card, large and festive, right on our front lawn. Unfortunately, my search was unsuccessful because no providers serviced our area. Fast forward to this year, and to my surprise, one of the companies I’d reached out to previously (knowing the birthday date) reached out to me. Despite still not officially servicing our area, they offered to make an exception. They only asked for a reasonable travel fee to cover the extra distance. This morning, my husband woke up to a fantastic "birthday card" sprawling across our yard. His reaction was priceless - pure joy and surprise! Even our neighbors shared in the excitement, a novelty for our quiet part of town. This experience was a reminder of what makes customer service genuinely exceptional: the willingness to go the extra mile (quite literally in this case!) to deliver an exceptional experience. 🤔 I'm curious, what exceptional product or service experience have you had recently? Share your story below in the comments! #CustomerService #ContinuousImprovement #Innovation

🌎 Timezone alignment is a game-changer when hiring globally. For companies in the US and Canada, this makes LATAM an ideal region for talent. But don’t just take our word for it—hear directly from one of our satisfied clients in this week's Customer Appreciation Spotlight 🎥✨ #GlobalTalent #LATAM #RemoteWork #ClientSuccess #HiringSolutions #TimezoneAlignment #TechTalent #Revelo

See how Vendavo is driving Customer Success!! 👀 Hear directly from our valued Customers, Genpak and Molson Coors, as they share how Vendavo is enhancing their customer experience and enabling accurate and timely pricing decisions. Additionally, our CCO, Ron Pascuzzi, dives into how Vendavo supports Customers throughout the entire journey - from the very first engagement to long after Go-Live - ensuring we delivery measurable value at every stage! Check out their stories below.. #customersuccess #pricingstrategy #valuedelivered #vendavo

As I wrap up my first week at Zendesk, I am finding myself even more & more wow'd with the experience. The people, the culture, the opportunities, and the work ahead is absolutely thrilling! However, as I learn more & more about the products and the impact they have - I am SUPER excited to be part of this organization. Check out the *positive* impact we've had on Liberty below, which led to an impressive 90% CSAT score (say what?!?). #zendesk #zestyzendeskian

I am also in Europe to accelerate this new initiative. PURIN becomes global, watch for new steps

🌟 Weekly Customer Spotlight 🌟 Another week, another dose of joy from our fantastic customers! 🌈 We're over the moon to share this week's featured review captured in the image below: ⭐⭐⭐⭐⭐ "The system is easy and simple to use and It has intergrated critical service providers." A big shoutout to Finsetter for sharing their experience! 🙌 We're grateful for customers like you who make what we do so rewarding. Curious about the buzz? Dive into Quinn Pay and discover the excellence for yourself. 🚀 https://zurl.co/QpIa

Easter Step Challenge #PowerBIDashboard 🚶♂️ After the success of the company-wide Step Challenge, our customer care team wanted to try a new step challenge from Pancake Day to Easter Monday, with a target of 1.5 million steps in that period. Gareth Page's team have absolutely smashed their target, achieving nearly 1.8 million steps. Here is my #dataanalysis of the final results: • 1,777,079 steps were taken (1178km) 🪜 • 8 individuals participated in the challenge 🤺 • 222,135 average steps/participant (5417/day) • 308 individual logs of steps 📋 • Top 3 did 1,187,463 steps (66.8% of all steps) • I did 264,051 steps and came 3rd place This was another really fun thing to create, and I hope the team have enjoyed logging their steps every morning. 🖲 Click this link to see more detail: https://lnkd.in/eFYkXD2d

When you come home after a truly great week with a smile from ear to ear, you know that you love what you do. “And when you love what you do, you don’t have to work another day in your life.” One of the best quotes I know. Fantastic week 🤩 #radialeurope #fulfilment #customerexperience #directsales #ecommerce

Your target market will always remember how you made them feel.How? Have exceptional customer care