Dawn Gribble’s Post

Customer satisfaction goes beyond being a mere statistic or metric. It serves as a profound reflection of a business's capacity to comprehend, cherish, and surpass the expectations of its customers. It illuminates the essence of a business's customer-centric philosophy. How much contentment do your customers derive from their experiences, while interacting with your brand at all touch points ? #CXInsights #customersatisfaction

Customer satisfaction isn’t a destination; it’s a continuous journey of passion, commitment, and unwavering dedication to ensuring smiles all around. #happycustomer😍 #Marketconnectphc #ThankYou #RealEstate #SocialMediaManager #SocialMediaManagement #ContentCreator #DigitalMarketer #customerfeedback😍😍 #PortHarcourtTech #PHBusiness

Prioritising hospitality in business strategies can significantly enhance customer satisfaction and loyalty. By integrating hospitality principles, companies can create memorable experiences that drive long-term success. Read this article to learn how hospitality can transform your business. 🔗https://lnkd.in/gYzhMjFq #CustomerExperience #HospitalityInBusiness #BusinessStrategies

Case (Study) of the Mondays! Imagine you're consulting for a luxury hotel chain experiencing a decrease in customer satisfaction scores. How would you approach this problem, and what strategies would you recommend to improve customer satisfaction? Approach: What would be your first clarifying question? What framework(s) would you apply? What's your initial hypothesis? #CaseStudy #Strategy #ConsultingChallenge #TheCaseRound

Sanarp application emphasizes customer satisfaction for success and growth. - Leverage Net Promoter Score (NPS) for real-time insights and enhanced guest experiences. - NPS strategy focuses on promoters, rewarding and nurturing them. - Feedback-driven, Sanarp personalizes customer experiences and addresses detractor concerns. - NPS is central to their customer-focused and thriving business model. #Sanarp #CustomerSatisfaction #NPSStrategy #GuestExperience #Personalization #CustomerLoyalty #BusinessGrowth #FeedbackDriven #HospitalityIndustry #NurturingPromoters #SustainableGrowth

VIDEO: Happiness from the Inside Out: How Investing in Employees Enhances Customer Satisfaction. 💒 👩⚕️ #employeesatisfaction #happiness #letsconnect #invest #customerretention #adewalealadeloye

Customer satisfaction is at the heart of what we do. Read about one customer's seamless transition to an electric kitchen with eControl. Learn more about eControl 🔗: https://lnkd.in/esSKfAhG #KitchenRevolution #CookingClassic #KitchenInspo #EcoFriendlyCooking

Embark on this exciting journey with us, where customer satisfaction isn't just a goal; it's a commitment to making every customer feel extraordinary. Let's navigate the world of #customerexperience together! Join me on a journey of extraordinary customer experiences! At the core of our philosophy is the belief that 'the customer is king.' We go beyond the ordinary, infusing every interaction with motivation and creativity. Elevate your brand with our commitment to making every purchase a cherished memory. It's not just about a transaction; it's about creating a lasting impact. Let's navigate the world of #CustomerExperience together and turn every customer into a loyal advocate. Because, for us, satisfaction is not a goal; it's a standard we exceed

How did we do? Not very well... Many organisations seem to have woken up to the absurdity of relying too heavily on NPS (Net Promoter Score) to measure customer satisfaction. It has always been a blunt tool, rendered even more pointless when your staff then go to ridiculous lengths like this notice in a hotel lift that encourages guests to join them in a silly NPS dance. Customer satisfaction is too important for idiocy on this many levels. We can do better. If your company is stubbornly clinging to arbitrary NPS measures, perhaps putting more effort into satisfying customers would be a better use of your team's energy. Just a thought... Happy Friyay!

Safety and Customer Satisfaction - these are two things Parklanders excel at. This week, Tara looks at a couple of examples of this work across the business, plus how the company is advancing strategy. #safetymonth #customerservice #strategy