CX Advocate-Telephone "On-Hold Doctor" Telephone VOIP On Hold Music, Messaging & IVR Audio Voice Prompts. Award Winning Business Networking Connector & Cultivator Of Kindness Marketing & Customer Experience Consultant
Their pain points are becoming my pain points. Their challenges (some caused by others) are now at my expense. The unexpected service fees and additional charges, resort fees, housekeeping options, menu price increases, prompts for additional tipping, fuel surcharges, ticketing and facility fees, self service kiosks, credit card fees and more… Hospitality and service? How does this feel? When and how does this diminish your experience? #fees #customerexperience #addon
Some of restaurants' biggest challenges are no shows and bots – these pain points are a priority for us at OpenTable. Eater writes about the rise of reservation deposits, which we rolled out to help combat these challenges. Read more here: https://lnkd.in/ePWRXxeZ