Can a business really be managed by rallying around customer journeys 🗺 ? The short answer: yes! ✅ Last week, ✨Jochem van der Veer and I led a webinar showcasing how we use our own software (TheyDo - Journey Management) to actually run our business. By aligning our business functions around the different steps in the customer journey, and tying these steps back to our key business drivers, we're able to focus on team performance while still keeping the customer experience front and center. If you'd like to learn more, please check out the recording via the link below 👇. I'd love to hear your thoughts and questions if you have any! #JourneyManagement #JourneyMapping #CX #ServiceDesign
At TheyDo, we're not just talking the talk - we’re walking the walk by using our own journey framework as a Journey Management dashboard to drive decision-making and track internal processes. This living dashboard helps us to: 🔍 𝗧𝗿𝗮𝗰𝗸 𝗸𝗲𝘆 𝗺𝗲𝘁𝗿𝗶𝗰𝘀 across all journey stages. ⚡ 𝗜𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗮𝗻𝗱 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻 𝗽𝗼𝗶𝗻𝘁𝘀 in real-time. 🎯 𝗔𝗹𝗶𝗴𝗻 𝗼𝘂𝗿 𝘁𝗲𝗮𝗺𝘀 around what matters most to our customers and the business. Want to learn how putting #JourneyManagement at the heart of your operations can transform YOUR business? Check out our recent live session where Dan Sullivan, and ✨Jochem van der Veer, share how we built a Journey Management dashboard that integrates business metrics, qualitative research, and data within the journey contexts – and how you can too. 👉 https://lnkd.in/dQEf-zwE What's your biggest challenge in implementing Journey Management in your organization?
Enlightening webinar! The notion of using the journey to guide business is very interesting. Have you found it to be effective in improving alignment across stakeholders / executives?
CEO @ TheyDo 🟣 Journey Management for customer-obsessed companies.
1moI like most how we try to really limit the KPIs to the core that matters today. Might change in the future. But right now this is it