What makes service with DHV Contact so star-worthy? ⭐ You can track multi-channel interactions in one platform, ⭐⭐Automatically route specific customers to the front of call queues ⭐⭐⭐And even relieve high call volume periods with virtual queues or callback slots. With just one tool, you improve visibility, strengthen customer sentiment, reduce wait times and minimise team overwhelm. Implement DHV Contact in your business today.
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Can we talk about AOV? It’s such an important metric to enhance profitability. The ability to get more out of every customer transaction is huge. What have been some of your most effective methods to increase AOV? Any thoughts 👉 Will Laurenson?
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AILSA will change the way contact centres, public safety and financial markets organisations interact with it’s customers by improving customer service and streamlining processes by freeing up humans to focus on what’s really important. From automating QM forms to summarising interactions and telling her people when a customer needs additional help. Get in touch for a demonstration. #ai #contactcentre #fintech #analytics
🔮 Welcome to the future of contact centres. With AILSA, you're able to gain instant insight from our agents' calls - such as call sentiment, behavioural patterns, action points, caller relationship, and more. Stay ahead of the pack in the ever-evolving customer service landscape with AILSA's transformative power in levelling up contact centres. Learn more about AILSA here: https://lnkd.in/edB-SYVe
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Customer feedback made easy with RVU Link! ⭐ ⭐ ⭐ ⭐ ⭐ Our private feedback form helps you handle negative reviews discreetly, resolve issues quickly, and protect your business's reputation. Don't let feedback slip through the cracks, sign up for RVU Link now! #RVULink #getmorereviews
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Boost your agent performance with Vibro's call recording and monitoring! 🚀🎧 Stay on top of your game and provide exceptional customer service with our cutting-edge technology. Visit www.vibroadvertising.com to learn more. . . . #VibroAdvertising #AgentPerformance #CallRecording"
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Would you rather: A) Deal with a hangry customer B) Explain the same product feature for the 100th time? Comment below and let us know! P.S. No matter the challenge, TLG can help you equip your call center to handle it all. #telemaxleadgeneration #challenge #callcenter #comment
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Overwhelmed by managing multiple customer accounts? With the new Global Jobs & Profiles feature of SureMDM Hub, MSPs can easily create the policies (jobs and profiles), and seamlessly deploy them across different customer accounts, saving precious time and boosting IT productivity. Learn more! https://bit.ly/3xmqF40
Overwhelmed by managing multiple customer accounts? With the new Global Jobs & Profiles feature of SureMDM Hub, MSPs can easily create the policies (jobs and profiles), and seamlessly deploy them across different customer accounts, saving precious time and boosting IT productivity. Learn more! https://bit.ly/3xmqF40
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A very neat beta test going on in Las Vegas! In the ever-evolving landscape of automation and process enhancement, customer-centricity is paramount. The infamous long TSA lines have long been a pain point in the customer journey. Embracing a lean perspective, the strategic reduction or elimination of TSA wait time bottlenecks holds the potential to not only enhance on-time departures but also elevate overall customer satisfaction. A genuine win-win scenario that aligns efficiency with a positive travel experience! I am interested to see how this evolves. #customerexperience #automation #leansixsigma
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Vice President Solutions Consulting @ CareAR, A Xerox Company | Forward-thinking leader
Enabling third-party installation and service partners to optimize their service performance is a challenge for every company. Their work is reflected in your customer service and satisfaction outcomes. Furthermore, your ability to verify their work using emerging visual verification technology can be a game changer in how you train and compensate your partners. Take a look at the first episode of Marco's Journey to participate in the real-life story of a CareAR customer.
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Overwhelmed by managing multiple customer accounts? With the new Global Jobs & Profiles feature of SureMDM Hub, MSPs can easily create the policies (jobs and profiles), and seamlessly deploy them across different customer accounts, saving precious time and boosting IT productivity. Learn more! https://bit.ly/3xmqF40
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Don’t track AOV, track its sub-components instead: 1. New customer AOV 2. Returning customer AOV Here’s why... AOV = Average NC-AOV * NC Rate + Average RC-AOV * RC Rate Why does this matter? It allows you to: 1. Find the point of greatest leverage 2. Understand the cause & effect of changes Let’s run through an example… A brand makes the following changes: → Changes replenishment offer to a bundle → Changes free shipping threshold from $80 to $100 AOV doesn’t change. Initial conclusion: The changes didn’t work. WRONG. Let’s analyse the sub-components. When the replenishment offer was changed to a bundle: Returning customer AOV increased by $20. However, when the free shipping threshold was changed to $100: It had the opposite effect and caused a $20 decrease in NC-AOV. So we can see that one of the changes had a positive impact… The other counteracted it. Resulting in a net $0 change. Always track the sub-components of any high-level metrics. They tell you the REAL story.
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