CRIF Digital’s Post

What could be the finest method of running a customer management activity? More importantly, what are the outputs you get out of it ? Add to it, how would you leverage this output ? What if I told you about an agile customer-management solution coming from a global player that has the expertise of being a Credit bureau + an Account Aggregator + an Analytics platform and having performed this in multiple countries since 7+ years ? One can imagine the sharpened outputs that enable you to risk-assess, x/upsell, monitor your ETB base by stitching all of the above mentioned. Presenting to you — CRIF Digital’s customer management solution. Reach out to us for more information.

How can banks truly enhance the customer experience across every stage of the lifecycle? In our latest report in collaboration with ebankIT, we dive deep into the full customer lifecycle, uncovering key insights that will help financial institutions from acquisition to retention. What you’ll find inside: - A breakdown of the full customer journey, from first interaction to long-term loyalty - Global insights from our survey of financial institutions on how best practices and technology are shaping the future of banking - Expert interviews with leading banking executives, sharing real-world challenges and future opportunities Whether you're looking to optimize customer acquisition, boost retention, or simply gain a deeper understanding of your customers, this report is packed with insights you won’t want to miss! Get your report today and unlock valuable insights to elevate your customer experience strategy: https://lnkd.in/erTrDJ6g

Financial services organizations are driven to maximize loyalty and win new customers while navigating the complexities of regulatory compliance. Discover how iGrafx helped Sparda-Bank Hamburg eG align process performance to customer satisfaction objectives and comply with regulations. Learn more: https://lnkd.in/eEyG-uFQ #FinancialServices #FinancialTechnology #DigitalTransformation #Finance #DigitalBanking #Banks

When it comes to Payment Screening and Instant Payments, questions like these are quite likely to come up along the way: 👉 How should the payment and compliance systems change to ensure 24/7 year-round availability? 👉 How can false positives be reduced? 👉 What are the best interfaces for addressing peripheral systems? 👉 How will requirements engineering be handled, 👉 in-house or with a service provider? 👉 What is the core business? Are there opportunities to complement the business model? 👉 What do customers expect? 👉 What is the risk of customer satisfaction deteriorating? 👉 Beyond instant payments, can any other services be improved? Read more: https://bit.ly/3TSpZMt

With iGrafx, financial services organizations (banks, investment services, insurance) can optimize business processes and resources for operational efficiencies (costs, capacity, end user experience) and managing compliance. Our Process360 Live Platform helps customers gain transparency into processes and quickly identify potential opportunities for improvement. Managing all processes in a central process repository means all employees have access to the insights they need to work more effectively - because you can’t change what you can’t see. #BankingTrends #CoreBanking #Banking #Banks #FinancialServices #compliance #digitalbanking #digitaltransformaton

✨ Credit Research Foundation Webinar: Customer Acquisition Process – Steps & Best Practices for Implementing a Digital Credit Application on Tuesday, May 7, at 12:00 pm EST. ✨ This session will help you create a value proposition statement for Senior Management and the Sales team. 📝 Register today with coupon code: ABCEDU https://lnkd.in/eacmAG4u  #crf #webinar #abcamega #creditresearchfoundation #freewebinar

In today’s competitive financial landscape, banks prioritizing the collection and analysis of corporate customer experience feedback will win. Here’s why: Enhanced Customer Relationships: By actively listening to your corporate clients, you can tailor your services to meet their unique needs, fostering stronger, long-term relationships. Informed Decision-Making: Feedback provides invaluable insights that guide strategic decisions, helping you innovate and stay ahead of market trends. Improved Service Quality: Understanding pain points and areas for improvement allows you to refine your offerings, ensuring you deliver exceptional service consistently. Increased Customer Loyalty: Satisfied customers are more likely to remain loyal and advocate for your brand, driving growth and profitability. Competitive Advantage: Leveraging feedback to enhance your services sets you apart from (some/most?) competitors, positioning you as a leader in customer-centric banking. Collecting and acting on corporate customer feedback isn’t just a best practice—it’s a strategic imperative for sustainable success. Let’s continue to listen, learn, and lead! 🚀 #CustomerExperience #CorporateBanking #Insights #StrategicGrowth #CustomerCentricity

The Art of Client Onboarding - Creating a Positive First Impression "A smooth onboarding process sets the stage for a long-lasting client relationship. Whether it's in banking, customer service, or other industries, a positive first impression is crucial. Here are some elements of a successful client onboarding: Clear and concise communication of expectations. Personalized guidance and support throughout the process. Availability for questions and addressing any concerns. Utilizing technology for a streamlined experience (e.g., online portals). Investing in a strong onboarding process can lead to higher client satisfaction and retention. #ClientOnboarding #CustomerExperience #BuildingRelationships"

Customer management in three easy steps, - Transaction collection & classification - Advance data Analytics and orchestration - Customer communication

Effective communication is the cornerstone of successful banking relationships. Explore our blog on 360-degree customer communications to see how CCM can enhance every customer touchpoint. From personalization to timely responses, learn how these strategies can boost your customer experience. To know more read our blog. https://bit.ly/46gOZRz #CustomerCommunicationManagement #CCM #CustomerExperience #Personalization #CustomerEngagement