Contra Costa County’s Post

Hello everyone I am making this post to announce I will be coming home overseas in the coming months after being away to supervise a Help Desk. Once I return home I will be needing employment. If your company or you know one that is needing an IT Person with Security+ and ITIL 4 foundation certification please let me or them know thank you. Below I have listed my current job responsibilities: 1. Workstation administrator to patch computers for CVE quarantine, install updates, install applications, run powershell admin etc. 2. Organizational Administration to create accounts, enable/modify accounts or disable them, set rules and guidelines when accounts need to be turned off or turned on. 3. Supervised a Help Desk team by modifying hours as needed, accommodating time off health issues etc, training new personnel on policies how the systems work. 4. Information System Security Manager where I verified paperwork for account creations uploaded it into a system, gave advice and thoughts on Security related issues for the organization, handled network violations from leakage of information, to plugging in personal phones into the system. If like a resume please let me know thank you for taking the time to read this. Have a great day.

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#hiring IT Specialist, Washington, United States, fulltime #jobs #jobseekers #careers #Washingtonjobs #DistrictofColumbiajobs #ITCommunications Apply: https://lnkd.in/d7ZT_45Y Overview Overview Job specifications are intended to present a descriptive list of the range of duties performed byemployees. Specifications are not intended to reflect all duties performed within the job. SUMMARY: DOL OIG Division of Information Technology provides comprehensive technical support and assistance to ensure seamless operations for OIG's network. Within DIT we provide enterprise solutions for a wide range of IT issues, from hardware and software troubleshooting to network configurations and cybersecurity tools. Our goal is to keep OIG's IT systems running smoothly, allowing business areas to focus and meet mission objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES: End User Device Support: Troubleshoot and resolve issues related to laptops and mobile phones. Provide technical assistance for software installations, updates, and configurations. Diagnose and address hardware and software malfunctions. User Account Management: Manage user accounts in Active Directory and Azure AD. Handle password resets, account unlocks, and account creations. Ensure user access privileges are appropriately configured and maintained. Managed Cloud Based Email: Administer and troubleshoot email accounts within Microsoft O365. Assist with email configurations, synchronization, and troubleshooting. Onboarding New Users: Set up new user accounts, including email, access permissions, and device configurations. Provide orientation and basic training on IT systems and tools. Backup Systems Support: Monitor and manage backup systems to ensure data integrity and recovery capabilities. Test and verify backups regularly to confirm their effectiveness. Incident Response and Ticketing: Leverage ticketing system for logging, tracking, and resolving user reported issues. Respond promptly to incidents, prioritize based on severity, and escalate as necessary. Security and Compliance: Implement and enforce cybersecurity policies and protocols. Ensure compliance with data protection regulations and industry standards. Documentation and Knowledge Management: Create and update documentation for common issues, solutions, and procedures. Provide knowledge transfer and training to end users for self-help. Vendor Coordination: Liaison with hardware and software vendors for warranty support and troubleshooting. Reporting and Analysis: Generate regular reports on help desk performance, incident trends, and user satisfaction. Proactive Maintenance: Conduct routine health checks and preventive maintenance on end user devices and systems. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned. QUALIFICATIONS, EXPERIENCE, AND LICENSURE: Bachelor's Degree in Information Technology

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#hiring IT Support Specialist II, Washington, United States, $95K, fulltime #jobs #jobseekers #careers $95K #Washingtonjobs #DistrictofColumbiajobs #ITCommunications Apply: https://lnkd.in/gW_skC44 This is NOT a remote position. POSITION SUMMARY: The IT Support Specialist II is a critically important role situated in the IT Department responsible for in person, telephone, and hardware support of all firm authorized technology and related services, including troubleshooting and resolving technical problems. In many ways, the IT Support Specialist II is the IT Department's emissary to the rest of the firm since they'll support our attorneys and staff on a wide range of technology issues typically found in large law firms - especially related to the processing of legal documents. The IT Support Specialist II supports the firm's IT System Engineers and must be able to resolve Help Desk trouble tickets quickly, pleasantly and efficiently. This position also provides new hire training and desk side coaching to attorneys and staff on the use of all of the firm's supported technology. KEY RESPONSIBILITIES: SPECIFIC DAILY RESPONSIBILITIES 1. Resolve end user calls presented by phone, email, or face to face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.2. Log each user ticket as it occurs, monitor the firm's ticket queue dashboard, and resolve all assigned IT incident tickets using the firm's IT Service Management System.3. Resolve escalated local office or group assigned incident tickets.4. Use the firm's knowledge base of prior experience or consult other IT team resources in order to resolve incident tickets.5. Escalate tickets to appropriate support teams, when needed.6. Follow up on open issues in each ticket with appropriate escalation teams and provide regular progress updates to customer.7. Refer risks to the firm's information security to the firm's IT Security Team and validate users requesting changes to their account or resetting their password.8. Record issues and document troubleshooting efforts using the firm's IT Service Management System.9. Conference room setup with video conferencing equipment, projectors. 10. Tracking of leased hardware and purchased inventory. PERIODIC RESPONSIBILITIES 1. Participate in monthly IT maintenance server and desktop updates, and annual fire life safety shutdown testing.2. Perform lease returns, including preparing hardware to replace items that are due back to be returned, scheduling retrieval of old hardware from users, and wiping hardware prior to returning to leasing company.3. Participate in on call rotation, responding to after hour calls within firm defined service levels.4. Work with IT team members on testing software applications, firm deployed images, and updating technical documentation.5. Assist with employee onboarding, including

System Administrator Day or Sysadmin Day is unofficially celebrated around the world on the last Friday of July. In 2024, the celebration falls on July 26. A system administrator is a unique person whose work no one notices, but without whom nothing works in the office. Only a system administrator knows how to fix "that thing", return mistakenly deleted data and "cure" a computer from an annoying virus. #sysadminDay

As an IT Support Engineer, your primary responsibilities may include: 1. Providing technical support to end-users via phone, email, or in person. 2. Troubleshooting and resolving hardware, software, and network issues. 3. Installing, configuring, and maintaining computer systems, software applications, and peripherals. 4. Monitoring and managing IT infrastructure to ensure optimal performance and reliability. 5. Assisting with system upgrades, migrations, and deployments. 6. Managing user accounts, permissions, and access controls. 7. Implementing and enforcing IT security policies and procedures. 8. Documenting technical procedures, configurations, and troubleshooting steps. 9. Collaborating with other IT teams to address complex technical challenges. 10. Providing training and guidance to end-users on IT-related topics. #ITSupport #TechSupport #TechnicalAssistance #HelpDesk #ITServices #ComputerSupport #NetworkSupport #HardwareMaintenance #SoftwareTroubleshooting #CustomerService #ITInfrastructure #ITHelp #ITOperations #SystemAdministration #ITProfessional #TechSolutions #ITConsulting #TechExpertise #DigitalTransformation #ProblemSolving

More and more #ISPs and #MSPs are reaching out to CRG | TEC Recruitment They've all tried directly advertising on the likes of Indeed/Linkedin and the feedback from hiring managers is the same- inundated with unsuitable applications, taking them away from their day jobs. The view that there are lots of candidates in the #telecoms market- DOES NOT MAKE HIRING EASIER! Our consultants spend their days building candidate networks, so when you have a requirement, we complete the screening to meet the needs in a matter of days. All candidates know the end client and are happy to progress (we don't chuck CVs at vacancies) Hiring managers recieve a shortlist- usually 3-5CVs, all qualified and who meet the skills of the role and culture of the business. The result- CVs to interview rates of 90%- higher quality of interviews with fully engaged candidates (no ghosting!) offer to acceptance rates extremely high and time and cost to hire reduced. Drop me a message if you are feeling a similar pain- [email protected]

#ManagedServices #InformationTechnology #SupportDesk Your Albany managed services provider, TAG Solutions, will provide remote information technology helpdesk services 24 hours a day, 7 days a week. Support requests can be initiated by calling or emailing the support desk. All support requests will be responded to by a friendly and knowledgeable IT professional. Each request will be logged and assigned a unique support ticket number. Support requests will be reviewed at least monthly to identify opportunities to reduce or eliminate future support incidents.... https://ayr.app/l/SHiX

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