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Exploring the intersection of hospitality and tech! Did you know contactless check-ins and AI-driven personalization are transforming guest experiences? Join me in unraveling the latest trends shaping the industry's future. Let's navigate the world of HospitalityTech together! 🏨💡 #HospitalityInnovation #TechTrends #LearningTogether"

Are you ready for your next challenge?! 🫵 We're on the hunt for the best speakers to be on stage at CX Festival 2024 (September 5 - 7, in Ruhlsdorf close to Berlin). You want to share your CX expertise with like-minded people from the customer experience sphere? Then this is definitely the place to be!🕺 No matter if it's a brand new approach you want to share, a very specific topic you want to address with regard to CX or the spiciest facts you want to drop. We're all ears.👂 And by the way: Our CXF location is so picturesque. It offers the perfect conditions for combining education and fun. You won't forget this business event experience, I promise.🌳🌅 𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝘀𝗽𝗲𝗮𝗸𝗲𝗿 𝗿𝗲𝗾𝘂𝗲𝘀𝘁 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀. We can't wait to hopefully see you on stage very soon! Also, follow CX Fest - An adventure with the CX Community to get insights about what to expect from CXF 2024, to participate in free raffles and win awesome prizes very soon and of course to engage with the CX community. 🫶 #cxfest #event #businessevent #customerexperience #customerservice #customersupport #networking #keynote

Genius move by Hyatt Hotels Corporation -- the future of loyalty is calling... and it's collaborative Something brands are suuuper excited about when working with rippl rewards is the ability to collaborate through our platform Not only can brands exchange discounts and offer rewards as part of each others reward ecosystem (which both drives acquisition and enhances their offerings) They will soon be able to co-host challenges and scavenger hunts... and they will be able to offer bonus rewards when customers buy all of the collaborating brands' products in-store CAC is insanely high and collaborating with brands that share a similar target demo but are non-competitive is such a cost effective way to get in front of your ICP Not to mention, it's just a bunch of fun 😎 If you're eager to team up with other brands and companies through your loyalty program, rippl rewards is creating a marketplace featuring an array of partners you can tap into without having to build the relationship yourself 🕺 #loyalty #shopifyloyalty #rewards

Frequent staff interactions as 'high-touch' service are now a thing of the past. Service excellence today hinges on AI-driven innovation. "High-touch" within the new hybrid model means fewer but better-trained, better-paid employees – each supported by AI-driven technology. Discover the 5 reasons to embrace the high-tech & high-touch model! ➡️

Dive into 'Unreasonable Hospitality' by Will Guidara, where he unveils the art of going beyond the ordinary in customer experience. Discover the magic of creating legends – experiences that transcend expectations and redefine hospitality. 🌟📚 #UnreasonableHospitality #CustomerExperience #HospitalityRevolution #CustomerExperienceMastery #UnreasonableMagic #CreatingLegends #BeyondExpectationsReads #GuidaraJourney #ServiceExcellence #HospitalityInnovation #BookRecommendation #ExceptionalCustomerJourney #UnleashHospitalityMagic #TranscendExpectations #RedefiningService #LegendaryExperiences #CustomerSatisfactionElevated #HospitalityGems #UnreasonableExcellence #InspiringHospitalityReads #ServiceBeyondOrdinary #RevolutionizeCustomerExperience #therealissaj #fyp #explore

**Teq Tuesday** In today's fast-paced world, the hospitality industry is undergoing a transformative shift, thanks to the integration of innovative technologies. From AI-driven customer service to smart room features, technology is redefining the guest experience, making it more seamless, personalized, and enjoyable. For customers, technology offers: Seamless Experiences: Mobile check-ins and keyless entry make arrival and departure quick and hassle-free. Personalization: AI-powered recommendations and tailored experiences based on preferences enhance comfort and satisfaction. Convenience: In-room smart devices allow guests to control lighting, temperature, and entertainment with ease. For businesses, the benefits are just as impactful: Operational Efficiency: Streamlined processes such as automated inventory management and staff scheduling free up time for staff to focus on service. Data-Driven Insights: Analytics provide a deep understanding of customer preferences, enabling businesses to offer more personalized services and drive loyalty. Revenue Growth: Enhanced customer experiences lead to increased repeat visits and positive reviews, boosting business success. In short, technology is no longer just an add-on; it's a vital component of the modern hospitality experience. As we continue to innovate, the possibilities are endless—creating a win-win scenario for both customers and businesses. If you would like to learn more about how technology can help your industry, or would like any more information on this post, feel free to reach out! #TeqTuesday #HospitalityInnovation #CustomerExperience #SmartTech #HospitalityIndustry

Do you remember the taste of finest ice cream creations?🍦 The sun rays on your skin? 🌞 The insightful CX keynotes? 🎤 The hands-on workshops that have broadened your horizons? 🎯 The sound of wakeboarders on the water? 🏄♂️ The like-minded people that have become collaborators or even friends? 🤝 We miss the way CX Fest 2023 has made us feel and how these things have contributed in shaping a CX community that is exchanging ideas, analyzing challenges and communicating potential solutions on a whole different level. But the good news is that we're repeating exactly this in 6 months time. Now is the time to sign up to our waiting list and secure yourself a 20% ticket discount. Find the link in the comments. What do you miss the most about CX Festival?💜 #event #cxfest #customerexperience #customerservice #contactcenter #festival #businessevent #networking #cx

🌟 Elevating Customer Experience: Lessons from Dome, Intercontinental 🌟 Recently, I had the privilege of dining at the rooftop of Dome, Intercontinental, and it was nothing short of extraordinary. Beyond serving food, they crafted an immersive experience reminiscent of a Coldplay concert. In today's competitive landscape, businesses are realizing that providing a product or service alone isn't enough to stand out. It's about creating memorable experiences that leave a lasting impact on customers. Here are a few key takeaways: 1️⃣ Emotional Connection: Like a great concert, a memorable customer experience fosters an emotional connection. Dome didn't just serve meals; they curated an ambiance that resonated with every guest, creating moments that linger long after the meal is over. 2️⃣ Differentiation: In a sea of options, businesses that prioritize experience set themselves apart. Dome's unique approach elevated them from just another restaurant to a destination that people actively seek out for special occasions and memorable nights out. 3️⃣ Loyalty and Advocacy: Exceptional experiences breed loyalty. Customers who feel valued and engaged are more likely to return and become advocates for your brand. After my experience at Dome, I find myself eagerly recommending it to friends and colleagues, further amplifying its reputation. 4️⃣ Competitive Edge: In an age where products can be replicated and services mimicked, the experience becomes the true differentiator. Businesses that invest in creating remarkable experiences gain a competitive edge that's hard to replicate. In conclusion, Dome, Intercontinental exemplifies the transformative power of creating experiences. Beyond just satisfying hunger, they nourish the soul, leaving customers craving more. As businesses, let's take note and prioritize the journey as much as the destination, for therein lies the true value. #CustomerExperience #BusinessStrategy #ExperientialMarketing InterContinental Hotels & Resorts

Nowadays, the #hospitality sector is undergoing a profound transformation. The traditional methods of operation are being redefined by technological advancements, changing consumer preferences, and the need for seamless, contactless experiences. Let's delve into the transformative power of #digitalization in hospitality, driven by implementing a single #paymentsplatform, and how it represents a lucrative $1 million opportunity for forward-thinking #businesses 👇

Transforming Hospitality Through Technology! In an era of digital innovation, technology has become an integral part of the hospitality industry, revolutionizing the way we deliver exceptional guest experiences. From AI-powered chatbots providing instant customer support to data analytics optimizing operational efficiency, technology is reshaping every aspect of the hospitality landscape. Embracing these advancements not only enhances our ability to meet and exceed guest expectations but also empowers us to create memorable and personalized experiences. As we harness the potential of technology, we're shaping a future where hospitality thrives through seamless integration and innovation. #Hospitality #Technology #Innovation #GuestExperience #DigitalTransformation