Consumer Fusion’s Post

Our employee spotlight for this month is on Veerendra Bhimireddy, also known as the Customer Ambassador of Upshot.ai. We are incredibly grateful for his sincere commitment and assistance. It’s a pleasure working with you, Veerendra! “As a Customer Success Operations, my primary responsibility is to ensure the satisfaction and success of our clients. I work closely with customers to understand their needs, provide support, and facilitate solutions to enhance their experience. This involves effective communication, problem-solving, and building strong relationships. What drives me to give it my all every day is our customers' happiness and the effect our work has on their success. Being directly involved in their happy experiences makes me feel immensely fulfilled and strengthens my commitment. I appreciate how the company's culture promotes a happy workplace with distinct values that direct our group's activities. Transparency, trust-building, and a cohesive team dynamic are all ensured by effective communication. Focusing on teamwork demonstrates how much the company values different skill sets.” #employeespotlight #customerambassador #customersuccess

"We're so happy that you enjoyed at Best Western Dalhousie! Thank you for the positive feedback, it means a lot to us. :)" #customerreview #customerfeedback #customersatisfaction #happycustomer #review #customerappreciation #bestwesterndalhousie #customerservice #hospitality #customerexperience #feedback #reviews #customer #happycustomers #customerreviews #customers #thankyou #customersfirst #satisfiedcustomer #customerdiaries

🌟 Unscripted Success Stories Across Departments 🌟 I don’t often post here, as our Marketing Department does an excellent job of sharing our achievements. But this past week, something special happened that I feel compelled to share—three heartfelt, unscripted reviews from our customers that truly highlight the dedication and excellence of our support teams across different departments. What makes these stories even more remarkable is that these customers reached out to us on their own—completely unprompted. It’s well known that it takes something truly exceptional for customers to go out of their way to share positive feedback like this. I’ll let their words speak for themselves: 🗨️ Ralph Taylor: “As a sleep apnoea sufferer, I had the pleasure of meeting Jennifer at Naas Hospital and later, Jessica, who came to our home to explain everything about the new machine. People are quick to complain, but I believe in saying THANK YOU as well. The staff were nothing short of WONDERFUL, reflecting the quality of training at the company. WELL DONE - KEEP IT UP!” 🗨️ Majella McDonald: “I purchased a toilet riser and commode for my mother today. Linda, your employee, was excellent—she assembled the commode, explained the height positions, and provided service that was second to none. As a nurse with 48.5 years of experience, I can confidently say that this was one of the best customer service experiences I’ve had. Thank you sincerely.” 🗨️ Paul: “A quick note to say thanks for all the help with getting the stairlift installed. Aidan did an excellent job, providing extremely friendly service and taking the time to ensure my mother was comfortable with the lift. He’s a credit to your business and should be commended. I will definitely recommend your services to others.” These stories, spanning three separate departments, are a testament to the exceptional care ingrained in our company culture. A huge thank you to Jennifer, Jessica, Linda, and Aidan for their outstanding work. It’s clear that customer care is not just a task here—it’s a passion. Keep up the incredible work, team! 🙌 #CustomerSuccess #Gratitude #CustomerExperience #Teamwork #CompanyCulture #ThankYou #ExcellenceInService

“Thank you so much for your positive rating for your recent visit to Best Western Dalhousie.” #customerreview #hospitality #customerfeedback #customersatisfaction #happycustomer #review #customerappreciation #bestwesterndalhousie #guestexperience #customerservice #customerexperience #feedback #reviews #customer #happycustomers #customerreviews #customerlove #customers #thankyou #instagood #customersfirst #satisfiedcustomer #customerdiaries

Join us weekly for an exclusive look inside our operations! Each Wednesday, one of our Key Account Managers (KAMs) will lead the conversation, sharing our latest projects, industry trends, and offering insights from the front line! We're hoping this will serve as a behind the scenes look into how we're striving to serve you better than ever this year 🙌 Let us know what topics you're interested in or any questions you have for our team 💭 Also be on the lookout next Wednesday for the first glimpse into the world of our KAMs and beyond! #LogisticsOperations #LogisticsTeam #IndustryNews #KeyAccountManager #LogisticsExperts

Ever wondered what our Customer Service team does behind the scenes? Get ready to embark on an exhilarating journey into the world of ATI’s Customer Service, guided by Lulu Safiranisa! #LifeAtATI #ATIBusinessGroup #responsibility #CustomerService #ATIrole #roles #jobrole #worktips #worklife #workplacewellness #career #careergoals #CareerExploration

Yesterday marked my last day as Associate Customer Success Manager at HMH. Endings are always bittersweet, but I am excited for a new adventure. Before I take off on my new path, I think it's important to reflect on where I've been. Here's some things I learned: 1. We don't leave our experiences behind. I was so afraid when I walked away from teaching that my background wouldn't be transferable and I'd be starting all over again. That couldn't have been further from the truth. I used my classroom experiences with communication, collaboration, presentation and organization every day in Customer Success. I just added more skills and am bringing a even bigger toolkit into the next stage of my career. 2. Cultivating relationships is key. I always prided myself on how well I knew my students in the classroom, but kids aren't the only ones who appreciate attentive listening. We all want to know that someone cares and someone is paying attention. By asking questions and giving space to share for my teammates and the customers I served, I not only established trust, but also made my time as an ACSM so much better. Working from home doesn't mean we have to stay in our own bubble. 3. Reflecting, like I'm doing here, is the best way to improve your own experience in the workplace. I think my best ideas came from times when I stepped back and asked myself, "Why am I doing it this way?" or "Is this working for me?" Continuing a pattern just because it's how I've always done something isn't how I want to operate. Whether it's something as simple as using a standing desk for part of my day or something as big as changing my entire method of tracking outreach, relection is the springboard for positive change. 4. I learned I thrive on a little bit of chaos and urgency. While there is no doubt my time in education was much too chaotic at times and created stress, I found the lack of urgency and monotony in daily tasks in this role also fed my anxiety periodically. I like to always be doing something. I actually would get excited when I'd start the day with several tasks in my inbox and was happy to volunteer to throw a presentation together last minute. I think understanding this about myself will help me in future work environments. Thank you to all my colleagues at HMH. I wish you all the best. On to my next adventure!

🎉 Excited to share my journey as a Customer Support Specialist at Gera Dovana! 🎉 Working at Gera Dovana has been an incredible experience, and I wanted to take a moment to reflect on what makes this role so rewarding. As a Customer Support Specialist, I get the opportunity to connect with our amazing customers every day, helping them navigate our products and services. It’s not just about solving problems; it’s about creating positive experiences and ensuring that every customer feels valued and heard. 🗣️ Here are a few things I love about my role: - Communication: I’ve honed my ability to communicate clearly and effectively, whether through chat, email, or over the phone. It’s amazing how a few well-chosen words can turn a customer’s day around! - Problem-Solving: Every day brings new challenges, and I love diving into the details to find creative solutions. It's incredibly satisfying to resolve an issue and leave the customer smiling. - Empathy: Understanding our customers’ perspectives and showing genuine care is at the heart of what I do. It’s all about building trust and fostering long-term relationships. - Team Collaboration: I’m lucky to work with an incredible team that’s always ready to lend a hand. We learn from each other and continually strive to deliver the best support possible. - Continuous Learning: At Gera Dovana, we’re always evolving, which means there’s always something new to learn. Whether it’s a new product feature or a fresh approach to customer service, I’m constantly growing in my role. I’m proud to be part of a company that values its customers and its employees. Here’s to many more positive interactions and continued growth! 🚀 #CustomerSupport #GeraDovana #CustomerExperience #Teamwork #CareerGrowth #CustomerServiceExcellence

🔍 Unveiling the Unsung Hero: The Vital Role of Customer Support 🔍 Let's face it, in the hierarchy of glamorous job titles, "customer support representative" doesn't often make the cut. 📞🔧 But behind the scenes, they're the unsung heroes keeping the wheels of business turning. 💼 From calming irate customers to untangling technical snafus, they tackle it all with grace and grit. 💪 Yet, it's time to give credit where it's due. Without the dedication of these frontline warriors, businesses would crumble under the weight of dissatisfaction and chaos. 🛠️💥 Customer support isn't just about fixing problems; it's about fostering trust, loyalty, and satisfaction. 💬✨ So, let's celebrate the silent champions who make it all possible. 🎉 #CustomerSupport #UnsungHeroes #BusinessSuccess#LinctusGlobal

#customerservice Just try it out. You’ll see. You got to work anyway, you might as well try to make the best out of it! 🤷🏽♀️ . .. #thursdaythoughts #tryharder #customercare #foodforthought #quoteoftheday #selfdevelopment #findyourpassion #findhappiness #behappy #bekind #momaxtrainingsandmore #trainingsandmore #momax