Constanza Thornton’s Post

Great to be here at #NYUIHIC24 Our industry is not without its opportunities. I’m excited to represent Alliants as it appears that #guestengagement is the secret to drive demand and revenue. Interesting stat from Ben Harrell of Booking.com • 29% of Travelers book Direct • 22% are OTA Exclusive • 46 % No Preference • 3% Travel Agent How do you go after that 46%? How do you differentiate? #Service and #Engagment

🌟Reflecting on a Remarkable Discussion at #ITBBerlin2024 🌟 Yesterday, we got a chance to be part of a captivating session at ITB Berlin, where we proudly presented the first glimpse of "The State of Distribution 2024" report, co-created together with HEDNA and NYU School of Professional Studies. During the session, Fritz Müller — VP & Head of Revenue (Europe) at RateGain — and April J. Key — #HEDNA Board Member and Director of Distribution Products at IHG Hotels & Resorts. —  delved into the pressing issues that hotels are striving to address through technology, the time and effort they are investing in reporting and analytics, and the crucial factors influencing their choice of solutions. We also explored the manual activities consuming valuable resources and the paramount importance of sourcing talent to use the new technology. If you too want to understand the evolving state of #HotelDistribution, reserve your copy by clicking on the link below. #ITBBerlin #HospitalityIndustry #StateOfDistribution #RateGain #NYU

Gearing up & Very Excited for CxOutsourcers taking place in Atlanta, Georgia from April 30th-May 2nd (www.cxoutsourcers.com). Invest Barbados is once again a Gold Sponsor at this valuable #CX event where you can access the latest #research, #strategy, #content, #bestpractices & ongoing #trends taking place across the #BPO #sector. And Why All of the Buzz about #Barbados & #BPO? Well, maybe it’s because #Barbados is an #innovative #nearshore #location that has #talent and the #availability of talent combined with a welcoming #business environment. Or maybe it’s because the beautiful, #safe island nation offers a high-quality of customer service with native English speakers. Of course, it could be the #modern #telecom & transport infrastructure or #reliable fibre-optic network. Want to hear more? Let’s book time to meet in #Atlanta – DM me at: [email protected] and it will be my pleasure to prove the multiple #business and #expansion opportunities for your company in #Barbados. See you there! Peter Ryan Traci Freeman (she / her) Mark Angus #CxO2024 #GenAI #CXdelivery #Nearshorelocation #CX #Primelocation #BPO #bposervices #bposolutions #cx #cxstrategy #siteselection #contactcenter #callcenter #outsourcingservices #customerexperience #customercare #customerservice #globalservices

Loyalty is definitely a hot topic within the hospitality industry right now, so we gathered some of the industry’s top operators to share their expertise on all things loyalty. Using insights revealed in our recent 𝗚𝗢 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: 𝗧𝗵𝗲 𝗡𝗲𝘄 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗟𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲 report, issues covered in our exclusive feature include... 1️⃣ Discounting discounts Mark Derry, Chairman, The Heartwood Collection 2️⃣ Focus on quality, not quantity Dan Brookman, CEO, Airship and Toggle 3️⃣ Cash-loaded loyalty James Nye, Managing Director, Anglian Country Inns 4️⃣ Personalisation is a must Anthony Pender CBII, Founder, Our Yummy Collection 5️⃣ It’s always been about consistency Ann Elliott, portfolio NED and Board Advisor ▶️ For all the insider info, head over to: https://lnkd.in/ebDRUj4K #ZonalUK #NewLoyaltyLandscape #Loyalty #HospitalityTech #ConsumerResearch #HospitalityExperiences #GoTechnology GO Technology report powered by CGA by NIQ

After 3 weeks sick (everyone in the DFW office got it), I am back at it. Today, the Prove It! 2025 Conference Committee toured two of the potential venues for the conference. We looked at Marriott Hotels Downtown #Dallas Convention Center and Westin Hotels & Resorts #Galleria in North Dallas. On Wednesday, we will tour Gaylord Hotels Texan in #Grapevine and then make our final decision and get the announcement out. Questions for the community — 1. If you’re traveling to #dfw for the conference — do you have a preference for the venue? All three are top notch convention centers with their own pros and cons. Would love to hear your thoughts. 2. Westin and Downtown Marriott — our conference dates would be the week of January 20th. If we do the Gaylord Texan — it will be the week of February 17. Would love to hear your feedback on the dates. This is shaping up to be an amazing show where Vendors, Integrators and End-Users will come together to learn and prove it. The official announcement will be in mid-June and sign ups will start then. We will have limited space — 25-50 vendors and 500-750 attendees total. Based on the response — we expect to sell out across the board, quickly. We have a bunch of exciting announcements coming soon (partnerships, simulcast etc) so stay tuned! #digitaltransformation #iiot #industry4

Technological Revolution and Strategies for Successful Implementation- GuestCentric, XLR8 Revenue Management System and D-EDGE Hospitality Solutions

Each business trip finds me packing my swimming trunks with optimism 🏊♂️, yet they consistently remain untouched. This recurring pattern has become a humorous reminder of the gap between my travel intentions and realities. 🧳✈️. It also serves as tangible evidence to my family that business trips are far from being leisure vacations 🚫🏖️. Bentley Europe BV #BusinessTravel #TravelReality #NotAVacation #WorkLifeBalance

Follow the posts discussing the logistics of attending #ISC2024. We look forward to meeting you there!

They are industry giants, passionate about equipping the next generation of hospitality professionals. Our keynote speakers are ready to share their wealth of experience and expertise, inspiring you to take your place in the hospitality world! Don't miss this opportunity to learn from the best and connect with fellow students and professionals in the industry." Registration Link in the comment section 👇 #HBS2024 #HBS2.0 #hospitalityandbusinesssummit #hospitalityandbusiness #keynotespeakers #industryproffesionals

Congratulations to The Tamworth Tap which has been named the Campaign for Real Ale 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐮𝐛 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 for the second consecutive year, only the second pub ever to achieve this feat. Following on from my post earlier this week, the 𝐒𝐢𝐭𝐞 𝐈𝐧𝐭𝐞𝐥 𝐏𝐫𝐨 data from Hospitality Data Insights (HDI) is mind-blowing in terms of its ability to show what's happening within the four walls of a business. A quick look at the performance of The Tamworth Tap versus its local competition within a 1 mile radius shows that its not just winning awards, its performing really well as a business too: 🏆 𝐖𝐢𝐧𝐧𝐢𝐧𝐠 𝐌𝐚𝐫𝐤𝐞𝐭 𝐒𝐡𝐚𝐫𝐞 - The Tamworth Tap is the biggest winner year-on-year, successfully growing its market share of the Top 20 local venues. 💸 𝐆𝐫𝐨𝐰𝐢𝐧𝐠 𝐒𝐡𝐚𝐫𝐞 𝐨𝐟 𝐖𝐚𝐥𝐥𝐞𝐭 - The Tamworth Tap is attracting a bigger % of spend year-on-year from its own customers, with its share of wallet up by 3.9% versus last year. 🔄 𝐇𝐢𝐠𝐡 𝐕𝐢𝐬𝐢𝐭 𝐅𝐫𝐞𝐪𝐮𝐞𝐧𝐜𝐲- The visit frequency for the Tamworth Tap is noticeably higher than its local competitors, showing that if you're a great pub, people will come back time and again. Give me a shout if you'd like to find out how 𝐒𝐢𝐭𝐞 𝐈𝐧𝐭𝐞𝐥 𝐏𝐫𝐨 can benefit your business: 📧 [email protected] #HospitalityData #SiteIntelPro #hospitalityconsulting #hospitalitysolutions #ukhospitality