Peter Howcroft’s Post

A corporate client becomes a corporate client. If there are things Ng you want to do outside of work…you’ll need to work out! Check this story out!

Should you answer job-related calls on your day off? This is entirely my personal view as field service engineer; take it with a grain of salt. So sometimes my customer not all off on saturday and sunday, some of them working 24/7 with shift system. So for me, it's all about empathy. I take my off very serious, fill it with a lot of activities. Then all of sudden you receive a call from your customer and you understand your responsibility to heed that call. Call it a professional attitude. So, should you take it? Actually, it depends on me as it is. I will initially take the call to know what are the issue. If it is within my knowledge, I can straight away assist them. If it takes a long time to solve and think about, I will make some suggestions. To proceed in the correct manner, such as contacting my sales department to escalate this if necessary. So that they can find some resource of contact any who are can help solve the issue. Overall, it is up to you to decide how you wish to handle this situation. Some will not take calls, while others will. It's all about empathy. So which one of you?

As a field service representative before you head to the site, you should have a clear idea of who your client is, what their needs are, and what their expectations are. You can do some research online, check their previous service records, or contact them directly to get some information. This will help you to tailor your service to their specific situation, avoid any misunderstandings, and build rapport and trust.

After answering over 10,000 estate agent calls, I've uncovered the secrets to success in the industry. Why do some agents consistently rise to the top? The answer is simpler than you might think! Consistency in Communication: Top agents never let a lead go cold. Their follow-up game is impeccable, ensuring no opportunity slips through the cracks. Mastering Time Management: Juggling viewings, follow-ups, and admin work with precision is key. Every minute is wisely allocated, maximising productivity. Client-Centered Focus: Placing the client's needs above all else is paramount. By building trust and strong relationships, they secure loyalty and referrals.

What are Client Happiness Coordinators (CHC), and how can they help lawyers? 🤔 Let's put it this way: If you are... 👉Dealing with the challenge of engaging past clients 👉Experiencing difficulties developing a referral plan 👉Lacking positive reviews in your Google My Business ...Then a Client Happiness Coordinator is the optimal solution to improve your client's experience and let their satisfaction speak for you. Learn more about what a CHC can do for your firm. Download the job description. 👇 https://lnkd.in/epHutAqG

⚠️ 3 Biggest Customer Red Flags ⚠️ 🚩 If a customer shares nightmare stories about many contractors, they might be the problem, not the contractors 🚩 When a customer says their project is "really small and super simple," they likely want a cheap solution 🚩 Working for a couple who can't agree is a nightmare. Avoid getting caught in the middle Need leads? Send me a DM! #ContractorTips #CustomerService #ContractorLife #HomeImprovement #BusinessGrowth #ConstructionIndustry #LeadGeneration

This is exactly how we build trust among the toughest of our clients: (You wouldn’t want to miss out on reading this one) Handling customer objections can be tricky, but it’s also a great opportunity to build trust and showcase your expertise. Here’s a story from our experience. Last summer, we had a client who was hesitant about the cost of a new roofing project. They had received lower quotes from other contractors and were unsure if our quality justified the price. Instead of getting defensive, WE: - took the time to understand their concerns - invited them to visit one of our recent projects - explained the long-term benefits of using high-quality materials and the importance of skilled installation - shared testimonials from satisfied customers who had faced similar decisions. During the visit, the client was able to see firsthand the quality of our work and talk to the homeowner. Seeing a completed project and hearing a positive review made a big impact! By the end of the visit, the client felt reassured about their investment. They decided to go ahead with our proposal. Not only did we secure the project, but we also gained a loyal customer who now refers us to their friends and family. Turning objections into opportunities is all about listening and providing value. When you address concerns with patience and transparency, you build trust and open the door for future business. Have you turned a customer objection into an opportunity? Drop a follow and let us share more of these stories along the way. #CustomerService #SalesTips #RoofingBusiness #MichiganBusiness #BuildingTrust

How do you get your home ready for the cooler months? Any must-do Fall maintenance tasks? Comment below! Michelle Rankin 250-878-6874 [email protected] CLIENT FOCUSED, RESULTS DRIVEN

Which Client-Consultant Relationship Is Best?

We all love being paid on time, but it doesn’t always happen… When identifying your top client this is an important factor, paying on time is essential for a good working relationship. If you’re looking to take the next steps to understand who those top clients are. Book a discovery call with Emily.