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Communication is everything — not only in romantic relationships but in provider-patient relationships, too. 🏥 🚑 ❤️ When your healthcare org communicates effectively with patients, you improve their experience and build lasting loyalty. Check out this blog post to learn 5 strategies that can help you improve phone calls with patients 👇 https://lnkd.in/gEqT4yMn

🎄✨ 'Tis the Season for Free Practice Analysis! ✨🎄 Providers, Clinics, and Hospitals As the holiday spirit fills the air, we're delighted to extend a special Christmas offer just for you! 🎁✨ Elevate your practice in the coming year with Edge MD Solution’s complimentary Practice Analysis – a gift that keeps on giving! 🚀 What's Included: Comprehensive review of your current practice operations Identification of potential areas for improvement Customized insights and strategic recommendations Expert analysis to optimize efficiency and patient experience 🌟 Why Take Advantage? Gain a fresh perspective on your practice dynamics Unlock opportunities for growth and increased revenue Enhance overall patient satisfaction and engagement Prepare your practice for a prosperous New Year 🔔 How to Redeem: Like and share this post to spread the festive joy! Comment or send us a direct message expressing your interest. Schedule your complimentary Practice Analysis consultation. 🎅 Offer Valid Until: December 31, 2023 This holiday season, invest in the success of your practice. Let's collaborate to ensure your practice is ready to thrive in the year ahead! 🌟🏥 Wishing you a Merry Christmas and a Happy New Year filled with growth, prosperity, and good health! 🎄🌟 Website: www.edgemdsolution.com Email: [email protected] Phone: (608) 999-3792 #EdgeMDSolution #PracticeAnalysis #HealthcareProviders #ClinicManagement #ChristmasOffer #HealthcareOptimization #MerryChristmas #HappyNewYear #MedicalPractice #HealthcareSuccess

Last week I had the pleasure to attend a free lunchtime webinar on the topic that is dear to my professional heart - 'understanding patient demand', and particularly the concept of failure demand. The session focused on failure demand in general practice. What is failure demand and where does it come from? The official definition of failure demand represents ‘the inability to do something or something right from the perspective of the customer’. The concept emanates from Professor John Seddon’s work in service organisations. A question emerged during the webinar as to why primary care and general practice does not readily recognise the value of what I call ‘understanding patient demand’. The reason is that people can’t practice what they don’t know. For too many people in the NHS, failure demand remains not part of their lexicon despite the focus in recent years on quality improvement. Improvement is a matter of mindset. GP practices treat all work activity as actual work to be done. They lack the knowledge to differentiate between value and failure demand or indeed consequential failure demand. Therefore, they mistake more activity as additional work leading them to have too little capacity and not enough financial resource. Why does failure demand occur in general practice? The answer is ineffective service and system design. A good example of practice generated failure demand is when a GP surgery imposes an arbitrary protocol on patients that they can only ‘discuss one problem per (10 minute) consultation’. Such a transactional approach generates further work activity. GP practices also deal with a lot of consequential failure demand and mopping up and addressing issues caused by failures in other parts of the healthcare system. Two obvious examples of this phenomena occur when GP practices spend their time progress-chasing secondary care providers for clarity on their patients’ outpatient appointments or clinical diagnostic test results. There are many other examples. A question arose about how to manage consequential failure demand that is generated by other parts of the NHS and directly impacts on general practices. For an enlightened GP practice or even a Primary Care Network (PCN) that understands its patient demand, they can and should do use the data generated by undertaking demand analysis as an empirical evidence-based platform. The purpose is to highlight to other system convenors the importance of the type, frequency and predictability of the problems. Leaders seeing it for themselves can make an informed decision to undertake improvement action to first understand the system causes and redesign them to either remove or if you can’t do that reduce it to low-frequency levels. But here’s the trick: to actually achieve improvement requires an understanding of value demands and a preparedness to design services against such demands. I think this would require a further webinar to explain...

Did you know that Compass One Healthcare's National Performance Center has been a driving force in healthcare performance for the past 10 years? Dive deeper into their success story & discover how they continue to revolutionize the industry.

Introducing the BoundaryCare Assessment! Is BoundaryCare Right For Your Situation? This tool helps you determine if BoundaryCare fits your needs. Answer a few targeted questions to see how well it aligns with your health and safety requirements. Get your score and find out if BoundaryCare is the perfect solution for you and your loved ones. Ready to see how BoundaryCare can help you and your loved ones? Take the assessment now! https://lnkd.in/e8AR6Y4n #BoundaryCare #CaregiverSupport #HealthTech #assistivetech #assistivetechnology

🗣 | A massive thank you to everyone who joined our webinar last week on 'Failure Demand - Why Your Practice is Generating Its Own Demand'! We had a fantastic turnout and great discussion around the challenges failure demand creates for GP practices. Our expert speakers Max Pardo Roques, Simon Bricknell, Nick Downham and Darren Jones provided invaluable insights on identifying common sources of failure demand in primary care and strategies to reduce it. For those who missed it, the webinar covered key topics like: ✅ Understanding what failure demand is and why it matters ✅ Recognising drivers of failure demand in GP practices ✅ Using data to gain visibility into your practice's demand ✅ Practical approaches to optimise demand and capacity Reducing unnecessary demand is crucial for improving patient experience, staff productivity, and financial performance. We're grateful to all who attended and engaged with such an important issue. Miss the webinar and watch to catch up? Follow this link for more details ➡️ https://lnkd.in/eBk-DRTH If you have any other questions about managing failure demand, our team is here to help. And stay tuned for details on our next webinar! #GP #GeneralPractice #FailureDemand #PracticeData #PrimaryCare Steve Boam Sajid Khan

🚨 New Blog Post Alert! 🚨 👩⚕️💼 Unveiling the Nexus: Conflict among Healthcare Pros and Patient Well-being! 💉🏥 Hey health warriors! 👋✨ Dive into our latest blog post, "The Crucial Link Between Unresolved Conflict among Healthcare Professionals and Patient Satisfaction and Safety." 🌐🔍 🔍 Explore with Us: Uncover the impact of unresolved conflicts on patient satisfaction and safety. 🤝👥 How do staff dynamics influence the quality of care? We break it down! 🚑 Why It Matters: Learn why conflicts among healthcare professionals can cast a shadow on patient experiences and compromise safety. Real stories, real impact. 🌪️🚨 🌈 Solutions Unleashed: Discover actionable strategies to create a harmonious environment. From conflict resolution training to fostering open communication, we're charting a course towards positive change. 🛠️💬 🔗 Read Now: https://lnkd.in/g5JH_5b7 Join the conversation! Share your thoughts on the vital link between staff dynamics and patient outcomes. Let's spark a dialogue for a healthier, more harmonious healthcare community! 💬👩⚕️🤝 #HealthcareBlog #PatientWellBeing #ConflictResolution #SafetyFirst #JoinTheConversation

I turned 50 yesterday. As I enter the middle-third of my life, with a birthday that conveniently closely mirrors the turn of a new year, here are some 'resolutions': * I will continue the quackery of offering that patients text me with healthcare questions, using regular SMS, and I will continue to help them. * I will continue the crazy model of trusting that most patients are smart, reliable and respectful and let that be my starting point for every healthcare interaction. * I will continue to trumpet the message to other healthcare providers (and health systems) that they, too, provide SMS access for patients and offer that HIPAA does not preclude providing this type of awesome healthcare access that patients almost universally love (and will consent to). * I will continue to follow up with all my patients with questions like, "Did you fill your prescription?" and "Good morning! How are you doing today?" * I will continue to practice 'beneath' my license, because my opinion is that the value of the accountability that comes with this continuity far outweighs cutting an already-complex patient care experience into lots of little pieces. * I will continue to prioritize being able to provide my services across the socioeconomic spectrum, to the best of my human ability, so I can say with confidence that my patient base is concierge-for-all. * I will continue to root for the Miami Dolphins, as heartbreaking as it may be. * I will continue to support by daughter's baking aspirations (see how there is a '50' made out of marshmallows?) Cool. BFineMD #healthcare #healthcareaccess #equity #saas #sms #miamidolphins #daughter #healthtech #humanresources

🚀 Curious how technology is transforming the home health industry? Check out how Interim of the Great Lakes is using Forcura to drive success and improve care in our latest blog. 💡

Looking forward to this one! If you are in the care sector and looking for a solution to keep on top of your compliance tasks, scheduled inspections, digital logbooks like handover diaries, please get in touch. #careindustry #caresector #compliancesolutions #digitalassetmanagement #saas #taskmanagement