Clearcover’s Post

Pega conducted a study with 5,000 CX practitioners, including over 800 from the insurance industry. Read the new report to learn how insurers' CX growth is being stifled by false narratives and how you can overcome today's top challenges. #CX

How can you ensure every customer receives a consistent experience, no matter the channel, agent, or query type? 🤔 In our upcoming webinar, Xander Freeman will be joined by CallMiner to discuss: 🔵 How to identify where your inconsistencies are 🔵 Best practice strategies for creating a more consistent CX 🔵 Top tips for getting buy-in for change 🔵 Where the latest technologies can make a difference 🔵 Quick wins for instant results Don't miss out on these valuable insights! Register here 👇 https://lnkd.in/ehfuyU_u #cchwebinars #contactcentres #CX

"We are simply dividing by 2 the processing time of all our simple cases”. This impressive admin workload reduction was proudly announced by Anaïs Dumas from Groupama, during our webinar last week. 🚀 "We sought a simple, digital solution. With Penbox, each client receives a unique link, enabling pre-filled forms and individual status tracking," Anaïs shared. This innovative approach allows her team to offer a truly personalized customer experience by tailoring forms content. "Given our diverse partners like La Banque Postale and Société Générale, we needed a versatile, white-label solution. Penbox adapts seamlessly to each partner's requirements," Anaïs explained. "Now, with a single click, clients can access forms and upload necessary documents without logging in," she added. Thanks to this new digital process, Groupama can efficiently send the most suitable forms from their 35 digital processes, making it effortless for clients to submit their documents. Experience Groupama's transformative journey firsthand. Catch the webinar replay! (Link in the comments) 👇🎥

Nick Moran from ConnectWise is currently revealing data-driven insights to unlock growth potential for MSPs and TSPs of all sizes! 📊 In this exclusive session with our delegates, Nick is diving into real 2024 data insights, sharing the benchmarking techniques and tools. From driving customer satisfaction to boosting profitability, this session is packed with value for ConnectWise partners and non-partners alike. #SMBiTProfessionals #Conference2024 #DataDriven #BusinessGrowth #ConnectWise #MSP #TSP #TechCommunity #CustomerSatisfaction #Profitability

Join us for a dynamic webinar on "Managing products across the lifecycle to drive value for you and your customers" hosted by Protiviti UK and Skyjed, on Thursday, 21st March at 12pm GMT. Uncover how to leverage consumer insights, technology, and data to meet regulatory demands and showcase product value. Don't miss out on transforming your product management approach for better customer loyalty and business growth! 📅 Save the date: Thursday, 21 March 2024,12pm GMT Register Now: https://lnkd.in/gZMDv_bf #ProductManagement #CustomerLoyalty

🌟 Thrilling Webinar Recap! 🌟 I recently attended an engaging and enlightening webinar led by the remarkable Andy Whyte, CEO of MEDDICC. The focus? “MEDDIC for Customer Success Managers: Elevating Customer Engagements and Driving Success.” Here are the key highlights from this insightful session: MEDDIC for Customer Success: MEDDIC -it’s a powerful framework that can benefit Customer Success Managers (CSMs). ~By embracing MEDDIC, we can enhance our customer interactions and contribute to long-term success. ~Understanding Customer Pain: Whether it’s economic challenges, efficiency bottlenecks, or risk concerns, we must identify and empathize with these pain points to drive meaningful solutions. ~Metrics as Allies: Whether it’s demonstrating ROI, tracking customer satisfaction, or showcasing successful outcomes, metrics serve as powerful allies in our toolkit. Remember, as CSMs, our mission is to empower our customers, guide them toward success, and build lasting relationships. Let’s apply the MEDDIC principles and make a positive impact! 🚀🔥 #CustomerSuccess #MEDDIC #BigChange

Start the year with diving into our Customer-Led Growth series, exploring strategies centred on today's sophisticated customer behaviour. Discover the power of Business Ecosystems, designed around specific customer needs for enhanced value. The journey continues with an article on Loyalty Programmes, highlighting their role as catalysts for growth by establishing lasting and profitable customer relationships. We end with a look at 'Anything-as-a-Service' (XaaS), transforming product strategies into customer-centric platforms for growth: https://lnkd.in/eptZXzwP Join us as we explore the transformative power of customer-focused thinking. #DeloitteDigital #CustomerLedGrowth #BusinessEcosystems #LoyaltyProgrammes #XaaS #BusinessGrowth

Embracing automation to provide a customer-centric experience can set your agency apart from your competition 💻 CJ Hutsenpiller of Hutsenpiller Insurance takes us through his journey of integrating the right tech stack in his agency. Learn how his team leveraged an AMS, accelerated sales cycle with automation, and strategies to provide the best customer experience 🌟 Tune into this episode and incorporate these strategies in your own business! https://lnkd.in/gyzR3nW5

We're delighted to spotlight Christine Matthews, Head of Claims at ManyPets, as a featured speaker at Digital Claims on April 23rd. With over 25 years of rich experience in the insurance sector, Christine is a well-respected leader whose insights are eagerly anticipated. In her session, Christine will dive into her approach to transforming the claims experience, focusing on: ⚡ Delivering exceptional digital customer claims experiences ⚡ Tailoring claims processes to meet evolving digital customer expectations ⚡ Initiating proactive customer interactions across multiple channels for better communication and trust ⚡ Enhancing the digital resources for employees to maximize customer value ⚡ Driving customer retention through outstanding claims experiences, tailored to their preferred times and channels This session is a must-attend for anyone looking to elevate their claims handling processes and meet the digital-first expectations of today's customers. Christine's wealth of knowledge and practical insights promise to inspire and guide towards creating more transparent, efficient, and customer-centric claims experiences. Don't miss this opportunity to learn from one of the industry's most experienced leaders. Let's reshape the future of claims together! #DigitalClaims #CustomerExperience #InsuranceInnovation #DigitalTransformation #TINtech

Join us for 'Managing Products Across the Lifecycle.' Are you prepared to elevate your product management strategies? 📈 Explore the potential of effective lifecycle management in our upcoming webinar hosted by Protiviti UK and Skyjed. Secure your spot now: https://lnkd.in/gZMDv_bf Limited seats are available! 🚨 We'd love to hear from you too. What are your primary challenges in product development and lifecycle management? Share your thoughts in the comments below! Looking forward to it Alex Wade Justin Pang, CA CIA Stuart O'Sullivan #productlifecyclemanagement The RegTech Association Deborah Young Simon Tuddenham #productlifecyclemanagement