Have you ever wanted to serve the community but did not know how? Have you thought about a career in Fire, EMT, or Police but could not figure out what you would do? Well, the Metropolitan Emergency Services Agency is looking for you! Click the link below and let's get you started! https://lnkd.in/dMuZqMf3
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Important innovation. Ask if such a program is in your city today.
Since 2021, the GPL has helped alternative 911 emergency response programs work to ensure community members in crisis receive the right response at the right time. This often includes working with jurisdictions to develop dispatch protocols, which are critical to connecting unarmed responders to appropriate calls for service. A new report from Center for American Progress, Law Enforcement Action Partnership (LEAP), and Policing Project at NYU Law explores how cities are dispatching these teams to 911 calls, answers frequently asked questions, and shares lessons learned from cities who have been able to successfully dispatch community responders to a large volume of calls.
Dispatching Community Responders to 911 Calls
https://www.americanprogress.org
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Forewarning - this will be a long post. It's just a hypothesis, but after seeing the multi-aspect approach Los Angeles is taking to improve security on Metro, I thought about how public transit agencies across America could address passenger safety. This requires a four-tier approach, and all four tiers must work in tandem with each other: *Tier 1 - More Ambassadors: Transit agencies should hire more ambassadors and distribute them to groups of stations across the system instead of just at the most popular stations. Not only will they be a good resource for customers to ask for directions and assistance, but Ambassadors act as a formal set of eyes and ears who can quickly report (not intervene in) criminal or emergency events. *Tier 2 - Incident Response Division: Transit agencies should stop contracting with private security especially and develop their own in-house Transit Police and Transit EMT Divisions. The Transit Police are not armed with a gun and are strictly trained in the practice of de-escalation. The Transit EMTs (based on London Underground's Incident Response Unit) can deal with small medical emergencies on the system before they become a big problem that could halt service. All members of a Transit IRD should ideally be assigned to work or patrol groups of stations that are within a neighborhood or community they are familiar with, unless a certain situation requires more personnel at any one station. *Tier 3 - Mental Health/Housing Support: Transit agencies should work with the County (or Counties) to have mental health and housing ambassadors assigned specifically on transit to approach and help members of the houseless community find places to live and resources they can reach out to. Even if they don't take it, the presence and repeated polite offers from these particular ambassadors may convince houseless individuals to stop inhabiting transit simply because they are tired of being offered resources that they don't want. *Tier 4 - The Passengers: Transit agencies must provide tools to their riders that can be used to aid Incident Response teams with issues on the system or personal concerns, and this should go beyond just advertising the security phone number everywhere. This can be as simple as providing a local Transit Watch App (like Los Angeles Metro and Philadelphia SEPTA do), or providing blue-lit emergency call boxes on each platform (similar to what SDSU does on its Main Campus). This four-tier approach is complex and expensive: no lie. But if transit agencies were to take the initiative, and elected officials don't let the short-term price tag scare them, then we could come out of the other side of this tunnel with safer and more enjoyable transit as an option for mobility.
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Unfortunately Law Enforcement Agencies (as well as Fire) often push issues with Professional Staff Services such as Dispatch and Records to the back burner and focus the majority of their attention on the Operations (Patrol/Investigations/Special Units/etc.) side of the house. Dealing with problems with staffing, equipment updates, and even personnel matters are often given slight thought or even ignored until something horrible happens or major systematic failures occur as with what DC's 911 Center experienced. This is a failure in both organizational culture, priorities, and leadership. Public Safety Agencies need to start making their Professional Staff a priority and providing them with the staffing, equipment, support, and leadership they need to properly perform their essential duties. The Professesional Staff of Law Enforcement and the Fire Service are the unsung heroes of public safety and no agency can fulfill their duties to the public without them. It is time that we start showing them the respect and providing with them resources and leadership they deserve. #disparch #911dispatch #professionalstaff #records #policerecords #police #policedepartment #officer #officers #policeofficer #policechief #sheriff #deputy #fireservice #firedepartment #dispatchcenter #nena International Association of Chiefs of Police Police Executive Research Forum Major Cities Chiefs Association FBI National Academy Associates, Inc. (FBINAA) FBI National Academy TEEX - Institute for Law Enforcement and Protective Services National Police Chiefs' Council National Policing Institute CALNENA National Police Association National Sheriffs' Association California Police Chiefs Association California College and University Police Chiefs’ Association California State Sheriffs Association PORAC (Peace Officers Research Association of California) California Peace Officers' Association National Tactical Officers Association National Organization of Black Law Enforcement Executives (NOBLE) National Association of Women Law Enforcement Executives National Association of Field Training Officers CALIFORNIA ASSOCIATION OF POLICE TRAINING OFFICERS Police1 American Police Beat Law Enforcement Today #dispatcher https://lnkd.in/gdcEAkqy
The severity of DC's 911 outages is coming into focus — and it appears there's no quick fix
https://www.nbcwashington.com
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This is great advice for everyone not just Texans. As #911 centers nationwide experience staffing issues and increased call volume it is important to know if a call is actually an #emergency or can it be handled by #311. 311 is a simple way to report problems or ask questions without tying up emergency lines. 311 can forward complaints to local government, local utilities, and other public services to get the problem fixed or answer questions. So, before you call the police, consider whether or not your concern is an emergency. But of course, if you do have an emergency including serious injury, fire in your home, or anything life or death never hesitate to call 911. #publicsafety #911dispatch #nonemergency #cityservices
Ten Times When Texans Need to Call 311 Instead of 911
knue.com
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Learn how Koorsen helps ensure that communication between firefighters, police and emergency medical services is not impaired during an emergency in buildings and offices. What Are Emergency Responder Communications Enhancement Systems (ERCES)? https://hubs.la/Q02QB0CD0
What Are Emergency Responder Communications Enhancement Systems (ERCES)?
blog.koorsen.com
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Here's another article on non-emergency calls to 911. What's your take on educating the public in an effort to save resources (yes, that means 911 operators) for true emergencies? Do we take for granted that the public knows 911 is for emergencies only?
Dayton-area 911 operators being flooded by non-emergency calls
https://www.wdtn.com
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As we continue County Government Month with a focus on justice and public safety, let's shine a spotlight on our 911 dispatchers! 911 dispatchers exhibit remarkable composure and quick thinking, ensuring timely assistance during crises. Despite the immense pressure and emotional strain, their unwavering dedication saves lives and serves our communities heroically. If you ever need 911 assistance here's what to expect when you call. 1️⃣ Know your location! If you are unsure of your location our dispatchers have multiple tools to help locate you quickly thanks to WPH2 & RapidSOS. 2️⃣ After confirming your location, our dispatchers will ask for your name & phone number, then inquire about the emergency. 3️⃣ Be clear & concise about your emergency. 4️⃣ Dispatchers may ask follow-up questions, but rest assured, it won't delay emergency responders. 5️⃣ Our goal: to dispatch calls within 62 seconds of answering, aligning with NENA standards (National Emergency Number Association). Thank you to our dedicated dispatchers for their crucial role in keeping our community safe! #911Dispatch #PublicSafety #forwardtogether #clermontcounty #ohio
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⚠️ A SILENT SOLUTION ⚠️ Have you ever considered how you might successfully call for emergency support when you can't speak or it is not safe to speak? For example: you are the casualty who is choking or experiencing a heart attack. Intruders could be in your home or you want to alert the emergency services without raising suspicions of someone you're fearful of. When calling 999/112 for emergency help on a mobile phone, press 55 when prompted to do so. This alerts the call response handlers to the fact you can't speak - but do need emergency help. Further action may be required to confirm an emergency response is genuinely needed. These further actions include whispering, coughing or tapping the phone. Pressing '55' does not allow the emergency services to track your location. Many people believe that simply by calling 999 - especially from a mobile phone - police support will automatically be sent. It won't. This system helps the emergency call handlers filter any accidental or hoax 999 calls. Many people still don't know about this life-saving service. 𝐒𝐇𝐀𝐑𝐄. 𝐒𝐇𝐀𝐑𝐄. 𝐒𝐇𝐀𝐑𝐄.
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🚨 **Why Staying Calm During a 911 Call is Super Important!** 🚨 We get it – emergencies can be super stressful! But staying calm and answering our questions quickly and clearly helps us get you the help you need faster. 🚑🚒🚓 Our questions are crucial for updating responders with the info they need to assist you. Meet Telecommunicator Robert Norton, one of our trained professionals ready to guide you through those tough moments. Robert has been with us since 2021 and brought valuable experience from university police dispatch. He’s here to help you stay calm and get those all-important answers for our responders. 🕵️♂️ So, next time you call 911, take a deep breath and remember: staying calm helps us help you faster! 💪
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At Vision Detection Systems, we take pride in fostering robust collaborations with local Fire and Police Departments to elevate community safety standards. Our cutting-edge trailers serve as integral components in this partnership, revolutionizing the way emergency response is handled. Key Highlights: Enhanced Situational Awareness: Our trailers are equipped with state-of-the-art vision detection technology that significantly improves visibility in emergency situations. This heightened awareness enables quicker and more precise decision-making for both fire and police departments. Real-Time Data Sharing: Seamless integration with fire and police department systems allows for real-time data sharing. This exchange of critical information ensures that all stakeholders are well-informed and can act swiftly during emergencies. Strategic Deployment: The strategic placement of our trailers in collaboration with local authorities optimizes emergency response times. These mobile units can be deployed strategically based on specific community needs, providing a dynamic and adaptable approach to public safety. Versatility in Monitoring: Our trailers offer versatile monitoring capabilities, from fire detection to surveillance. This multi-functionality allows for a comprehensive approach to community safety, addressing a range of potential threats. Community Engagement: By working closely with Fire and Police Departments, we actively engage with the community to raise awareness about emergency preparedness. This collaborative effort fosters a sense of security and resilience among residents. Training and Support: Vision Detection Systems is committed to providing training and ongoing support to local emergency responders. This ensures that our technology is utilized to its fullest potential, maximizing its impact on public safety. Our collaboration with Fire and Police Departments is a testament to our dedication to creating safer environments for communities. Together, we build a safer tomorrow by leveraging innovative technology and fostering strong partnerships. #VisionDetectionSystems #CommunitySafety #VDS
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8moSuch an important job! True public servants