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Explore the highlights and rankings from the J.D. Power 2024 U.S. Original Equipment Tire Customer Satisfaction Study here: https://hubs.la/Q02qzyQw0. Key insights include: - EV owners report lower tire satisfaction due to lack of awareness about faster wear. - Michelin leads in three study segments. - Falken Tire tops one segment.

🚗 Car Buyers Prioritise Customer Service! 🚗   🔹 68% prefer paying more for great customer service over getting a better deal with poor service. 🔹 67% want to engage with local dealers for better after-sales support rather than manufacturers. 🔹 46% believe online options for the entire car buying process, from finding a car to delivery, are crucial.   Customer care remains the top priority for car buyers in 2024. How will your dealership adapt? #CarBuying #CustomerService #AutoTrends Read more: Insight Quarterly by Cox Automotive Europe https://bit.ly/4aVnPjO

How RVT Commercials picked up TWO best retailer gongs Discover the winning strategies behind RVT Commercials' success as they pick up two Best Retailer gongs in the latest article from Auto Retail Network Profit. This insightful piece delves into the innovative approaches and customer-centric practices that propelled RVT Commercials to excellence in the automotive retail sector. From exceptional customer service to strategic marketing initiatives, RVT Commercials exemplifies the best practices that drive business growth and customer satisfaction. By prioritising the needs of their clients and fostering a culture of excellence, they have achieved remarkable success in the competitive market. MD Scott Thomas recently explained to Auto Retail Profit that one of the main factors behind winning Isuzu Dealer of the Year is customer satisfaction. “Our team know that it is vital that everyone receives a high level of customer service, as this is what generates repeat business. Gain valuable insight into RVT Commercials' winning formula and learn how you can apply similar strategies to elevate your own sales performance. Explore the article here: https://ow.ly/CiXH50RmSwS and unlock the secrets to becoming a top-performing retailer in the automotive industry. #customersatisfaction #AutoRetail #MarketingStrategies #AutomotiveInsights #IndustryInsights #dealership #automotiveindustry #automotive #newcars #usedcars #cardealers #oldercars #IndustryNews #Marketing #UsedCarMarket

How Steven Eagell achieved number 1 with Ichiban 🏆💡 Uncover the strategies that propelled Steven Eagell to number one with Ichiban in the insightful article, "How Steven Eagell Achieved Number 1 with Ichiban" on Auto Retail Profit. In this piece, Tim. Brownsdon, general manager, at Steven Eagell Toyota Colchester, delves into their success, offering a behind-the-scenes look at the Ichiban program and how it contributed to their remarkable achievement. Tim says the secret to the retailer’s success begins at the top. “There’s a lot to be said for culture, and it all starts with Steven Eagell himself. He lays it down from the top. I’ve been here since 2001 and have seen the retailer change hands several times. I’ve seen what a difference the right leadership can make, and our business is now thriving as a result.” For automotive professionals seeking inspiration and practical insights into elevating customer satisfaction, this article is a must-read. In a competitive market, customer experience is a key differentiator. Explore the article here: https://ow.ly/6cte50QpahW and learn from Steven Eagell's journey to the top with Ichiban. 🚗🌟 #CustomerSatisfaction #SuccessStory #AutoRetail #MarketingStrategies #AutomotiveInsights #IndustryInsights  #dealership #automotiveindustry #automotive #newcars #usedcars #cardealers #oldercars #IndustryNews #Marketing 

More than 50% of luxury car customers switch brands between purchases! How is this possible? Thus, increasing customer loyalty can bring 1.000’s of additional sales for OEMs and dealership groups. At ddx we have a team of dedicated automotive customer loyalty experts. Our customer loyalty program (link below) is proven across the world with results increasing sales and profitability. Check out the benefits of outsourcing your customer loyalty activities in our recent article with Stephen Hebditch, senior expert customer loyalty. https://hubs.ly/Q02qxJ0l0 #automotive #financialservices #mobility #ddxInsights

As the automotive industry evolves, the key to a thriving auto repair shop lies in adaptability and innovation. This involves not only diversifying the range of services offered but also implementing value-added strategies that set your shop apart. ✅Diversifying Services Diversification is key to attracting a broader customer base. Consider expanding your services to include specialties such as European car repairs, diesel engine services, or tire and lube services. Training your team and promoting these specialties can open new revenue streams. ✅ Implementing Value-Added Services Offering value-added services like free vehicle inspections, loyalty programs, or extended warranties can differentiate your shop from competitors. Such initiatives enhance customer satisfaction and encourage repeat business. Read more here ➡️ https://lnkd.in/eGZyaxXV

Recall Masters leverages recalls to bring consumers back into your dealership for critical service – a safety recall – service only a franchise dealer can perform at no cost to the consumer. R+ cards provide ongoing retention, reminding consumers that quality vehicle servicing and an exceptional customer experience are just a gift card away. Win back valuable customers from the aftermarket and demonstrate why your dealership is a better option for quality servicing and an elevated customer experience. Learn more: https://lnkd.in/gjCZDSYv

Discover how Recall Masters can transform your dealership’s performance and profitability Recall Masters leverages recalls to bring consumers back into your dealership for critical service – a safety recall – service only a franchise dealer can perform at no cost to the consumer. R+ cards provide ongoing retention, reminding consumers that quality vehicle servicing and an exceptional customer experience are just a gift card away. Win back valuable customers from the aftermarket and demonstrate why your dealership is a better option for quality servicing and an elevated customer experience. Learn more: https://lnkd.in/dwumnCXB