CARCAREERS.COM’s Post

An interesting read on some of the factors that will help modern dealerships evolve and succeed with the current customer climate. https://lnkd.in/dD82-VrF... One of the highlights is placing the right people - our specialty at carcareers.com! Other factors include early management intervention, constant connections between different departments, and a deep mutual understanding of one another's departments. Another reminder of how important our people and working as a team is to making sure our businesses run smoothly. Happy Wednesday! #cardealership #financemanagement #financemanager #salesperson #TechnicianJobs #Servicemanagement #salesmanagers #cdldriver #officemanager #titleclerk #generalmanager #generalsalesmanager #logistics #bodyshop #bodytech #dealershiplife #UsedCars #newcareer #newcar #BDC #salesalesale #SalesTraining #readytowork

I was at my barbers the other day. I’ve been going to her shop for years. We have great talks. The other day she was telling me a story about her experience getting a new car. She’d driven her Lexus for 8 years and has only driven those cars for 20 years. Loyal to the brand.🫡 Last week she decided she wanted a new one. SO, naturally, she drove to the nearest dealership. She drove in and the first person she sees a salesperson. He asked her how he can help her. She tells him she’s looking for a car that has XYZ. The man looked her up and down and no word of a lie said “Sorry, but we can’t help you, come back another day”. She drove to another dealership. But it wasn’t Lexus. It was BMW. She bought a $75k SUV, with an extended warranty, along with a second set of rims and tires, and she put $35k down. She was out the door in an hour. Let’s dive in! 🏊♂️ Many take-aways here: - Having GOOD employees, especially ones who are customer-facing, is very understated. That salesperson lost out on THOUSANDS in commission $$$, made his employer look terrible, and lost the lifetime value of a loyal customer. Imagine how pleased the dealership owner would be they he knew? - Lexus had a loyal customer in the palm of their hand and STILL managed to screw it up and lose a life-long customer in a matter of seconds. It’s bananas how quickly customers can find another option. Boom!💥 - Customer Loyalty is very difficult in today’s landscape - brand loyalty is dwindling, so it’s becoming more and more crucial that companies focus on delivering quality service/products to keep customers happy. - Make sure you have the right people in your organization that are going to further your company brand, not tarnish it! What else would you add? - would love to hear your thoughts on this! #business #sales #recruitment #constructionjobs

Would this happen in your dealership? Last Friday I was sat in a dealership showroom for 3 hours waiting a handover that was running a couple of hours late. But this post isn't about that. Its about another experience I witnessed. I witnessed a prospective customer looking for a specific model of BMW. He'd waited patiently in the reception waiting area for 30 mins for a sales exec to come free. The sales exec came over and this is a short paraphrase of the conversation "I'm looking for a used BMW [I didn't catch the actual model]" "I'm sorry but we don't have one of those in stock here" "but we might have one in group stock. If you want you can look at our Web site at www.websiteaddress." "if you see one we can take a deposit and have it moved here for pickup" "sorry I couldn't help you today" And she walked off. I actually watched my partner's mouth drop open at the complete lack of disinterest from the sales exec! Sadly, no shock to me. As part of my job I provide software tools which help sales execs (and most other dealer staff) to do their jobs - but I can't help with this sort of attitude!? 🤔 So, would this happen in your dealership? Or maybe it's me and this is acceptable? #dealer #customerexperience #motortradeWould

#hiring Used Car Buyer - Mercedes-Benz of Calabasas, Los Angeles, United States, fulltime #jobs #jobseekers #careers #LosAngelesjobs #Californiajobs #RetailConsumerProducts Apply: https://lnkd.in/gknU2B6N Job Description Used Car Buyer Purpose: The Used Car Buyer will have a primary responsibility of executing a process which involves prospecting, appraising, and presenting offers to current vehicle owners with the goal of purchasing their vehicles from multiple sources for resale. Duties and Responsibilities: Interfaces with current used vehicle owners from multiple resources with the purpose of purchasing their vehicle. Approaches, greets and interfaces with dealership customers to appraise and offer to purchase their current vehicles. Utilize Sonic Automotive automated inventory management system. Understand market trends and changes to trends in geographic market Provide guidance and support to dealership Sales Associates as it relates to purchasing used vehicles. Appraise used vehicles. Attend Trade walks daily. Exhibits high level of commitment to guest satisfaction. Knows and understands the federal, state and local laws which govern retail automotive sales. Established personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by General Manager or Sales Managers. Keeps abreast of new products, features, accessories, etc. and their benefits to guests. Knows and understands equity and values, and is able to explain depreciation to the guest. Introduces guest to sales department personnel to sell them a new vehicle after purchase of their existing vehicle. Maintains an owner follow-up system that encourages repeat and referral business and contributes to guest satisfaction. Maintains a prospect development system of current used vehicle prospects and schedules appointments to appraise and purchase used vehicles. Attends sales meetings. Maintains a safe work environment. Maintains a professional appearance. Realize that the company's business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests. Determine management, production and quality requirements by asking questions and listening. Attend Sonic meetings as requested. Maintain a follow-up system that encourages follow through with assigned project Report to Supervisor regarding objectives, planned activities, reviews and analyses. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in the product. Follow directions from a supervisor. Understand and follow work rules and procedures. Accept constructive criticism. Interact well with o

General Managers and Fixed Operations     Perhaps the single biggest division in franchised dealerships is the gulf that lies between the front and back of the house – variable and fixed. One would think that in the post-Covid, tech heavy, ever evolving car business this still wouldn’t be the case. But maddeningly, it still is. Why? It’s not just egos. It’s not just advertising dollars or website real estate. It’s not just the sheer volume of customers - time spent with one customer vs. 12-18 per day. All of these are contributing causes to the divide and, misunderstanding. But even deeper, it’s fear of not knowing, it’s a lack of communication, and most importantly, a lack of training for leadership. And by leadership, it’s the GM, EM or DP. While there are many, many similarities between the two components of the business, especially F&I and Service Advisors, the truth comes down to an enlightened GM taking the time to understand the half of the business he or she didn’t get raised in. To learn it and embrace it. Just as most Service Managers come from the advisor pool and most FOD’s are from the service side, the vast majority of GM’s come up through the sales ranks. They don’t know what they don’t know and unfortunately, they too often don’t try to find out. Absorption is an abstract number that comes appears on a financial.  They just need to make sure it’s good, according to benchmarks. CSI? Needs to be over. The GM will know a few metrics, but that’s about it – they don’t typically wade into the deeper waters. Typically. However, things are changing. Fixed is getting a seat at the table and GM’s are looking to learn about that very profitable part of their business. They are starting to ask questions, to invest and understand.  On the flip side, Parts and Service – now is the time to help them along, learn from them and make sure the divide is lessened. This Sunday, February  11th at 7:00am CST, Service Drive Live will hear from a very involved and forward thinking GM, Charles Cannon, III, on how he interacts with #Fixedops and how his role involves close working relationships with the back of the house. What does a truly excellent GM look for in parts and service? How does he help? How does he hold all departments accountable, together, as a team? DM #SDL host and founder Joe Chambers for a link and join the dozens of industry professionals who listen, learn, and share every week, getting specific and actionable info for Monday morning.  Join the #SDLNation today! Get better. Get real. Get on #SDL.

No matter how great your dealership team and management might be, no one knows everything. Knowledge is assembled from deep experience and expertise, and specialization is becoming increasingly important for success. If you don’t seek wisdom from outsiders, you’ll find your business in the dangerous position of not knowing what you don’t know! *Read the entire article by clicking below! #automotive #dealership #sales #appointments #appointmentsthatshow #moreappointments

#hiring Used Car Buyer - Mercedes-Benz of Calabasas, Los Angeles, United States, fulltime #jobs #jobseekers #careers #LosAngelesjobs #Californiajobs #RetailConsumerProducts Apply: https://lnkd.in/gknU2B6N Job Description Used Car Buyer Purpose: The Used Car Buyer will have a primary responsibility of executing a process which involves prospecting, appraising, and presenting offers to current vehicle owners with the goal of purchasing their vehicles from multiple sources for resale. Duties and Responsibilities: Interfaces with current used vehicle owners from multiple resources with the purpose of purchasing their vehicle. Approaches, greets and interfaces with dealership customers to appraise and offer to purchase their current vehicles. Utilize Sonic Automotive automated inventory management system. Understand market trends and changes to trends in geographic market Provide guidance and support to dealership Sales Associates as it relates to purchasing used vehicles. Appraise used vehicles. Attend Trade walks daily. Exhibits high level of commitment to guest satisfaction. Knows and understands the federal, state and local laws which govern retail automotive sales. Established personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by General Manager or Sales Managers. Keeps abreast of new products, features, accessories, etc. and their benefits to guests. Knows and understands equity and values, and is able to explain depreciation to the guest. Introduces guest to sales department personnel to sell them a new vehicle after purchase of their existing vehicle. Maintains an owner follow-up system that encourages repeat and referral business and contributes to guest satisfaction. Maintains a prospect development system of current used vehicle prospects and schedules appointments to appraise and purchase used vehicles. Attends sales meetings. Maintains a safe work environment. Maintains a professional appearance. Realize that the company's business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests. Determine management, production and quality requirements by asking questions and listening. Attend Sonic meetings as requested. Maintain a follow-up system that encourages follow through with assigned project Report to Supervisor regarding objectives, planned activities, reviews and analyses. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in the product. Follow directions from a supervisor. Understand and follow work rules and procedures. Accept constructive criticism. Interact well with o

🚗💡Want to take your dealership to the next level? Invest in comprehensive training programs. By arming your sales team with the knowledge and skills to expertly address customer needs and showcase vehicle features, you're not just closing sales – you're building lasting relationships and securing repeat business. Dive deeper into the impact of training on dealership success in our latest blog post! Read the Full Blog Here:- https://bit.ly/4an85He Follow 𝐛𝐞𝐞𝐩𝐳𝐳 for more such content. #Like and #share for more reach #DealershipSuccess #TrainingGoals #CustomerTrust #AutomotiveIndustry #ExpertiseMatters #CustomerSatisfaction #TrainingForTriumph #InvestInSuccess #ReadMore #TrainingMatters #AutoIndustryInsights #SalesTraining #BusinessGrowth #ProfessionalDevelopment #CustomerExperience #IndustryLeadership #trending #trendingpost #cars #hiring  #JobSearchTips #CareerAdvice #SalesSuccess #ContinuousLearning #LinkedInLearning #Hiring #Automotivejobs #CanadaJobs #USAJobs #AutomotiveTraining #Beepzz #Canada #BeepzzCanada

As we move farther and farther away from the pandemic slump, the motorcycle industry is beginning to see some incredible new opportunities develop for generating higher revenue and engaging new customers. Sales trends are pointing upward, and now that you have more financial wiggle room it may be time to consider automotive business consulting. The competition’s in the same boat, and this is the perfect time to get ahead of the game with better sales tactics. Click below to read more: #salesstrategy #SalesTraining #salestips

General Managers this is for you! Very few GM’s wade into the fixed operations side of the pool. In fact most of them say, “I don’t know fixed operations”! But the truth is, you do. Finance menus/maintenance menus. Closing ratio. Front gross / back gross - service lane gross / ASR gross. So many parallels. What is the value of a technician? How do you calculate it? What is your lost revenue in revenue or gross when you lose some techs? Ask Charles Cannon, III for a first hand answer. What if you got involved and incorporated a T.O. Process in your service department? How about you mandate a regular meeting with your techs and attend it! General managers need to manage every part of their business. Here is your chance to hear from someone that is doing it. Come in the fixed ops side of the pool! The water is warm and profits are deep.