Cameron Sperance’s Post

The most in-your-face change hotel guests likely notice during a stay is the varied practice of housekeeping. Many brands dropped daily housekeeping during the worst months of the pandemic. As the dust settled and travel demand returned, the practice of daily housekeeping largely remained unchanged, depending on the hotel. #hospitality #hotels #labor Hospitality labor levels are back to where they were in February 2020, but there was a labor shortage happening long before the health crisis upended the world. It's just that hoteliers worldwide used the crisis as an opportunity to address the lack of workers and reshuffle everything from brand standards to amenities to better operate with shorter staffing levels. "When we make these sort of operating protocol decisions, we are guided by both the evolving expectations of our guests and the economic realities of our owners and franchisees [and] weighing most of those sets of expectations and needs," Marriott CEO Anthony Capuano said on an investor call last year. Times are changing for hotels, but you can still experience the "good ol' days" of hotel offerings if you know where to look — and if you're willing to pay more each night. https://lnkd.in/e_ZMXArk

A few notes from this article that stand out: - In 2024, hotels across the US are expected to collectively shell out $123 billion in compensation — up more than 20% from 2019, The Wall Street Journal reported, citing data from the American Hotel & Lodging Association. - Hotels are still paring back amenities like daily housekeeping services, which were originally reduced or eliminated entirely during the pandemic. Some 70% of hotels have reduced or eliminated amenities and services on-site in response to staffing shortfalls. - In addition, the workers that are on staff are being asked to do more, such as check in guests at the front desk and mix up beverages behind the bar when needed, per The Journal, while the same employees that are doing laundry are helping with housekeeping duties. #hotelier #hotel #hotelmanagement #hotelsales #hotelmarket #hospitality #hotelpayroll #boutiquehotel

It's good news bad news time regarding hotel staffing. This article from The Points Guy points out that while hotel staffing may be back to pre-pandemic levels, that does not mean that all services are back to where they once were. In fact, they may be changed forever. The article touches on changes to - Housekeeping frequency - Food and beverage options - Technology like contactless check-in Virdee's own VP of Marketing, David Schnepp, stayed at two mainstream, full-service hotels (different brands) in the last two weeks where one offered housekeeping every two days and the other every four days. These were not budget hotels. One can see that standards are changing and are likely to be permanent. In the end, according to the article, it seems like luxury hotels are more likely to bring back (or have maintained) all of the pre-pandemic amenities and services. Of course, you pay for that privilege and expect it. When it comes to mainstream and lower, the adjustments may be permanent. Some of these adjustments, like high-tech options for faster and easier check-in, are a benefit. Fewer food and beverage options and a lower housekeeping frequency may take some getting used to. . . . #hospitality #roomservice #housekeeping #hospitalitytechnology

Hotel owners have been on an epic hiring spree over the past two years, yet the industry is still light on staff and often struggling to adapt. Daily housekeeping for all guests, room service and other amenities that were reduced or eliminated during the pandemic are still lacking at many properties. At the same time, hotels across the U.S. have held their daily room rates near all-time highs this winter, in part to offset the increase in wages to lure workers back. Hotels will collectively pay $123 billion in compensation this year, up more than 20% from 2019, according to the American Hotel & Lodging Association. Some hotel owners now fret that a guest backlash could be building as smaller staffs can compromise the level of service and higher wages threaten to push the cost of travel even higher. Robert Habeeb, CEO of Maverick Hotels and Restaurants, expects he will need to increase wages across his hotel portfolio by 10% this year—a cost that will be passed in part on to guests. “Consumers are going to have to pay more,” he said. Will Feuer breaks down the situation facing hotels and their guests: https://lnkd.in/gDbAZFgu

Hotel Staff Shortages Could Push Rates Up In order to offset labor shortages that have been plaguing the hotel industry since the pandemic, hoteliers have increased wages to attract workers. The level of service remains below pre-pandemic levels though, and hotel rates continue to increase, in part to make up for the rising wages, the Wall Street Journal reports. Hotel staff compensation is up 20% from 2019, but daily housekeeping, room service and more amenities are down compared to then. “The services are all back, but I think the way in which people expect them to be delivered is a little different,” said Rachel Moniz, chief operating officer of HEI Hotels & Resorts. “A lot of people are fine if you’re not necessarily doing a big formal fussy room service.” https://lnkd.in/emYKe7Xw #hospitalitymanagement #hospitalityleadership #hospitality #hospitalityindustry #humanresources #humanresourcesmanagement #rates #rateincreases #priceincrease #hotels #hotelsandresorts #financialnews #financeandeconomy #economicrecovery #economicnews

Great opportunity in Manchester

Great read on the changes for hotel guests, owners and employees #hiring #jobs #hospitality #resort #club #help #community #headhunter #recruiter #hotelrecruiter #readytowork #hotels #hotelmanagement #Hotelgeneralmanager #hotelgm #geckohospitality #hotelcareers #hotelindustry

How hotel front desk managers can bring in millions to the business Hotels tend to get an influx of visitors over the weekends and holidays. Clients sometimes make bookings before hand while others do it on the spot. The first person who comes into contact with this client is the hotel front desk manager. This is the person who gives all information regarding available accommodation rooms and pricing, meal packages offered at the facility and any other activities to engage in. Clients, who vary in terms of gender, age, financial status, temperament and so on, make decisions on how much to spend according to the treatment offered by the front desk manager. Remember, a front desk manager is responsible for the client’s satisfaction while at the hotel. Therefore, the tone, way of answering queries and persuasion skills employed could go a long way in the amount of money a client may spend during their stay. To achieve this, it is imperative to create collaborative efforts from the hotel owner, hotel managers, marketing team down to all the staff members. This way, a front desk manager and officers understand the dynamics of payment, services offered and assessment of clients to entice them on certain packages that could be appealing to them. The Africaner Hotel Management System offered by #ufanisiafrica has become the go-to for hoteliers seeking ways of maximizing revenues. Automated services in this system includes; registration of staff and their work stations, accommodation pricing, discounts offered, available bookings and much more. This is your ultimate management tool for your hotel. Contact us today through [email protected] or [email protected] #africaner_hotel #hotelmanagement 📸 Courtesy

#Staffing still a post-pandemic challenge for your hotel? This strategy can help! https://lnkd.in/ez6Y3aVF #hotelmanagement #hospitality #hotelstaffing #bestofstaffing

Staff shortages are a massive issue for Kiwi hoteliers right now but technology can play a role in helping you overcome it. When operations and communications are streamlined within your hotel’s housekeeping department, you're increasing staff efficiency, saving precious time, and equipping your team to tackle any challenges that come their way. Visit our website to learn more www.xeniasuite.co.nz #hotelsandmotels #hotels #hotelindustry #hotelsoftware #staffshortages #efficiency