Calabrio, Inc.’s Post

Exciting times at BNP Paribas Leasing Solutions ! 🎉 I'm incredibly proud to have led this project successfully launched: our customer portal in the Netherlands. This achievement is a proof to the hard work and dedication of all the BeNe team. We embraced an agile approach, emphasizing test-and-learn methodologies to ensure we deliver the best possible experience and onboarding for our customers. Let’s keep moving forward with new ideas! 🚀 #ProjectManagement #CustomerExperience #Agile #DigitalTransformation

The 2024 COMPLY UK Virtual Customer Summit kicks off today! Chief Customer Officer Bill Mahoney set the stage, welcoming industry experts and customers to our inaugural event. Stay tuned for updates and insight on how to tackle regulatory shifts and market fluctuations and #COMPLYwithConfidence. #COMPLYUKVirtualCustomerSummit #FCAregulations

Exciting day at The Customer Conference in London today! 🚀 Looking forward to learning valuable insights and applying these to ensure our clients continue to receive the best service and value! 💪 #TheCustomerConference #CustomerSuccess #CustomerFocus #Frontify

Meet Shannon Lavery, Customer Operations Manager 👋 Shannon was one of the first members of Customer Operations at Ophelos, she has helped build the function from scratch and now leads the team. Read the full spotlight by clicking the link in the comments 👇 #internationalwomensday

Looking to enhance customer loyalty, ensure predictable revenue, and drive your business towards profitable expansion in 2024? Join us on February 22 for an exclusive webinar where industry leaders Ash Lomberg, Global VP of Strategic Growth, Chargebee and Asad Azali, Regional Sales Manager, Avalara, unveil the secrets to mastering the subscription landscape. 📆 Save your spot here: https://lnkd.in/dEXMrE_M #subscriptioneconomy #subscriptionmodel

Go paperless and improve your organization! This summit will showcase how the software has helped other manufacturers like you!

Shannon has been fundamental in building out our Customer Operations function and developing it into the high performing and supportive team that our customers love. Check out the full interview in the comments below #internationalwomensday #womenintech #customeroperations

Channel Partners with a difference 🏅 We sat down with Holly Mack, Commercial Director at Clear Business, to discuss how becoming an Intercity channel partner has helped the company improve their mobile offering for their customers. “Intercity offers support and flexibility as a partner. We've been able to improve the quality of our mobile products, while also offering low prices to customers, and improve their quality of customer care.” Check out the full video below to find out how partnering with Intercity can help you Do More 🎥👀 #ChannelPartner #DoMore

Deep Conversations, Not Just Small Talk (Personalisation is Key) Do your customers feel like just another number when they reach out to your contact centre? Generic responses and forgotten preferences can leave them feeling like they're on a bad date. 💔 Today's retail customers crave deep connections. They want to be remembered, not just tolerated. Cirrus is your wingman when it comes to personalisation. We help you integrate your systems so your contact centre agents can see a complete customer history, including previous purchases and preferred channels. This lets them tailor conversations for a truly meaningful experience. ✨ Don't settle for small talk with your customers. Spark a lasting relationship with Cirrus. https://bit.ly/4fY5RB1 #retail #contactcentre #perfectmatch #cirrus

The future of field service management is being shaped by #GenAI, and Zinier is at the forefront of this transformation. 🚀 Join Doug McCullen and George Dibb at #ConnectedBritain and explore our AI-powered Field Service Management platform. Also, grab a sneak peek at our latest integration with Deepomatic