Brigham and Women’s Hospital is open and seeing patients. All scheduled appointments and procedures will happen as planned on Monday, July 22nd. UPDATE: July 19 – 10:49 pm Mass General Brigham mobilized incident command and other leadership teams across the organization to manage our response to the CrowdStrike incident. As part of this response, we have also deployed hundreds of technicians to our hospitals, healthcare centers, and outpatient clinics to restore access to the systems and devices that were impacted by the software failure early this morning. The hard work since the very early hours by our response teams and staff allowed our clinics and emergency departments to remain open today for those with urgent health concerns, in addition to the many patients currently admitted in our hospitals. We are doing everything possible to restore the electronic systems that support our patient care delivery across our system. Our teams will continue to work throughout the night to implement solutions and, at this time, we expect to be operational tomorrow. We apologize for the inconvenience that this has caused to the many patients who had scheduled visits with us today. ------------------------------------------------------------------------------------- A major worldwide software outage has affected many of our systems at Mass General Brigham, as well as many major businesses across the country. Due to the severity of this issue, all previously scheduled non-urgent surgeries, procedures, and medical visits are cancelled today. Brigham and Women’s Hospital remains open to provide care to patients with urgent health concerns in our clinics and emergency departments, and we continue to care for all patients currently receiving care in our hospitals. We have dedicated every available resource to resolve this issue as quickly as possible, and we apologize for the inconvenience this has caused our patients. It is our highest priority to ensure that our patients receive the safest care possible.
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1moThank you for the update and for prioritizing patient safety during this challenging time. It’s reassuring to know that urgent care services remain available and that every effort is being made to resolve the issue swiftly. How are you ensuring clear communication with patients about rescheduling their non-urgent procedures and visits once the systems are back up and running?