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#hiring *Auto Damage Insurance Claim Rep (Fully Remote or Hybrid)*, Boston, *United States*, $22/hr, fulltime #jobs #jobseekers #careers $22/hr #Bostonjobs #Massachusettsjobs *Apply*: https://lnkd.in/gVqUfuAN Salary range commensurate with experience, $20.85 - $22.00 / hourJob SummaryFully Remote or Hybrid (2 days in office/3 days remote)Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be: Monday through Friday, 8:30 a.m. to 5:00 p.m. EST.As an Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.Communication - Assure written and verbal communications are timely, professional and empathetic.Customer Service - Deliver service to customers and agents aligned with contribution to the Departmental tNPS scoreTelephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.Programs - Maximize utilization of preferred vendors and repair/appraisals channels.Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight.Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.Embrace and effectively manage a team centric approachKnowledge, Skills and AbilitiesEducation: Associate's Degree and 1-3 years experience.Experience: 0 - 1 year experience with Bachelor's DegreeKnowledge: Limited to moderate knowledge of industry practices, standards, and concepts within field of work. Learns to apply them to the job.Decision Making: Learns to make decisions and recommendations for varied situations, applying judgment to interpret related information, policies, and procedures. Decisions generally impact specific tasks.Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks.Leadership: Works as an individual contributor. Learns the job.Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information.Additional Knowledge, Skills and AbilitiesExcellent customer service and interpersonal skills are required.Effective verba

https://www.jobsrmine.com/us/massachusetts/boston/auto-damage-insurance-claim-rep-fully-remote-or-hybrid/466018309

https://www.jobsrmine.com/us/massachusetts/boston/auto-damage-insurance-claim-rep-fully-remote-or-hybrid/466018309

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