Introducing the inaugural issue of Connections, a digital magazine that embodies Aramark Collegiate Hospitality's commitment to fostering meaningful relationships and creating exceptional experiences.
We believe that hospitality is more than a service—it’s a personal connection, a memory etched in time, and an ever-changing journey. In this issue of Connections, you’ll discover stories of culinary innovation, campus community building, and the magic that happens when people come together over a shared meal.
Check out the Summer 2024 issue here: https://bit.ly/3ztS04E
The Dragon has risen from the ashes, my Cancer treatments of Proton/Chemo. I am back w/ VENGEANCE A cancer victor, master chef in food & human engineering w/ performance in mental, health & wellness lifestyle skills.
Thank you for your advocacy Dani Valent.
When it comes to genuine political changes for small businesses in Australia, I recently asked my local Federal MP to table the motion for GST reform in food businesses.
Changes could be one way to soften the crippling blow being dealt to the hospitality industry.
💡 My idea is this:
Either remove GST from restaurant prepared food, or add GST to the raw goods.
Removing GST from each transaction will support SME cash-flow by reducing the quarterly GST bill. And this is certainly the preference.
If the cost of goods are GST-inclusive this could make it a more even playing field for the operators that purchase items GST free, transform the food item into a meal and then charge GST on the final product.
Any GST incurred during this process can be claimed as a deduction.
‼️ Why does the SME sector bear the brunt of the cost of living crisis, when fossil fuel companies get huge subsidies?
I feel it’s time to level the playing field for SME.
Australian Restaurant & Cafe Association | SmartCompany | Broadsheet Media | moemina shukur
You can create not just customers but enthusiastic ambassadors, evangelists even, for life with simple, inexpensive gestures.
Here's how we've seen this effectively built into systems:
Give employees a dollar amount each month to use at their discretion with the only requirement or instruction being: blow someone's mind
Systemize and make a habit of taking notes, and not just of next steps or action items, of EVERYTHING. Use Notion or something that allows those to be easily catalogued and turned into actions.
For example, a client made a pun on a call and later referenced how much they loved Abba. It got noted in their profile and I created a task that went into their project management action list. Every email subject line I sent after that was an Abba song pun.
Do these things for your employees also to establish it as just normal behavior in your culture.
Make it a game and anytime you're reviewing numbers also review stories. Build a company canon of stories.
NYT Bestselling Author: Unreasonable Hospitality
Host: The Welcome Conference
Co-Producer: The Bear
Speaking Inquiries: [email protected]
I’m often asked whether it’s possible to extend unreasonable hospitality at scale… if in a big company with thousands of team members (serving exponentially more customers) whether it’s a reality to provide consistent and thoughtful graciousness to the people you serve. And yes, I firmly believe it is. Of course, fostering a culture of empowerment, where everyone on the team is encouraged to imbue the experience with their own kindness and creativity is the ultimate destination- but even before you get there, it IS possible to systemize hospitality into your operations. It’s just a matter of doing some simple pattern recognition- and bringing some creativity and intention to those recurring moments. Introducing another edition of Unreasonable Hospitality Out in the World, this one submitted by Shelley Beddingfield of Drums, Pennsylvania. #unreasonablehospitality
Your CX is a BFD & Your EX Needs TLC. Any Questions? || ImprintCX Co-Founder || Human Behavior Geek || CX-Passionate Individuals, Tired of the Same CX Song & Dance? Me Too || Forget the Dots. Connect the Data ||
🐾 Almost everyone in the #CX industry has heard stories about Chewy's response when customers cancel shipments because a pet has passed. As Will Guidara points out, customers do not appreciate it any less just because it is a routine behavior for Chewy.
👍🏻 He also points out that it is possible to operationalize creativity and empathy, even on a large scale, in a big company with hundreds or thousands of employees. Two things are required; the first is empowering employees and providing them the resources to do the right thing at the right time.
📊 The second, I think, is firmly in the grasp of every company: identifying the customer behavior patterns and addressing those moments with intention. We are drowning in a sea of data: #VOC, #NPS, #CSAT, social media, customer chat, qualitative and quantitative research, etc. Unfortunately, many times, that data sits in silos or is distilled down to one number. Instead, it should be used to provide a holistic view of customers so that issues can be identified and addressed, consistently exceptional experiences can be delivered, and creative solutions can implemented when it is most impactful for the customer.
Your #CustomerExperience should be intentional and thoughtful; your use of data should be, too.
NYT Bestselling Author: Unreasonable Hospitality
Host: The Welcome Conference
Co-Producer: The Bear
Speaking Inquiries: [email protected]
I’m often asked whether it’s possible to extend unreasonable hospitality at scale… if in a big company with thousands of team members (serving exponentially more customers) whether it’s a reality to provide consistent and thoughtful graciousness to the people you serve. And yes, I firmly believe it is. Of course, fostering a culture of empowerment, where everyone on the team is encouraged to imbue the experience with their own kindness and creativity is the ultimate destination- but even before you get there, it IS possible to systemize hospitality into your operations. It’s just a matter of doing some simple pattern recognition- and bringing some creativity and intention to those recurring moments. Introducing another edition of Unreasonable Hospitality Out in the World, this one submitted by Shelley Beddingfield of Drums, Pennsylvania. #unreasonablehospitality
Director of Operations Safety & Risk Solutions | DEI Advocate - SALUTE Chair- Marketplace.
Passionate about using my talents and influence to create safe and meaningful work environments.
This book was gifted to me to explore how I can implement #unreasonablehospitality into our business culture. It was a great read. Not only did it allow me to reflect on how I currently operate, it gave me focus on how to incorporate this concept into my corporate day to day. This story is yet another example of how it can be done.
NYT Bestselling Author: Unreasonable Hospitality
Host: The Welcome Conference
Co-Producer: The Bear
Speaking Inquiries: [email protected]
I’m often asked whether it’s possible to extend unreasonable hospitality at scale… if in a big company with thousands of team members (serving exponentially more customers) whether it’s a reality to provide consistent and thoughtful graciousness to the people you serve. And yes, I firmly believe it is. Of course, fostering a culture of empowerment, where everyone on the team is encouraged to imbue the experience with their own kindness and creativity is the ultimate destination- but even before you get there, it IS possible to systemize hospitality into your operations. It’s just a matter of doing some simple pattern recognition- and bringing some creativity and intention to those recurring moments. Introducing another edition of Unreasonable Hospitality Out in the World, this one submitted by Shelley Beddingfield of Drums, Pennsylvania. #unreasonablehospitality
What an amazing publication!