Standing Out from the Buffet Line: Originality vs. Copycatting in Hospitality L&D
In the dynamic world of hospitality, staying ahead of the game is vital. Although learning and development (L&D) are crucial, we should aim for uniqueness.
Recently, I completed developing the trainee manual for the Food & Beverage vocational training program. While editing, I discovered a small yet helpful feature in the Grammarly App. It allowed me to verify plagiarism by comparing my 163-page manual against millions of websites and academic papers. I achieved an impressive 1% score and felt genuinely proud.
This experience reinforced my belief that traditional methods hold considerable value, but originality is the key to true differentiation in today's competitive landscape. Let's embrace creativity and continue to push the boundaries of what's possible! Here's why:
Guest expectations are evolving: Today's guests crave unique experiences. Generic training programs won't equip your staff to deliver that.
A copycat culture stifles creativity: Encouraging your L&D team to develop fresh approaches fosters organizational innovation.
Originality attracts top talent: People passionate about hospitality are drawn to workplaces, encouraging them to think outside the box.
So, how do we embrace originality in L&D?
Identify your niche: What makes your hotel or resort unique? Craft training programs that leverage those strengths.
Empower your L&D team: Provide them with the resources and support to develop creative content and delivery methods.
Embrace storytelling: Facts are important, but stories resonate. Use storytelling to make your training programs engaging and memorable.
Measure and adapt: Track the impact of your L&D programs and be willing to iterate based on results.
By prioritizing originality in L&D, we can equip our teams to deliver exceptional service that keeps guests returning for more.
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Vice President of Hospitality
2moMy favorite thing that we do!