What does the Future Consumer want? I had the opportunity to ask Alejandro Reynal, CEO of Four Seasons and JP Perez, President of Related Group, at the Future Consumer Summit, hosted by McKinsey Miami. My takeaways from the two discussions: 1. Across both the luxury and mass market segments consumers are becoming more elusive and complex than ever before 2. The companies that are set up to win are focusing on share of lifestyle, not share of wallet (and in serving that consumer, brand matters - Four Seasons is committed to a consistent mono-brand experience, while Related is leveraging a portfolio of leading brands to signify a special living experience) 3. Companies need to be ultra data driven and tech forward; the tech need not, however, be visible to consumers, it just needs to enable a more distinctive experience 4. Culture, culture, culture is critical, whether it be the Four Seasons’ Golden Rule or Related’s passion and pursuit of excellence Thank you to all our wonderful speakers, including Antoine Tessier, CEO of DuPont Registry, Brett Patterson, President of Outback Steakhouse, and Sandrine Devillard, Senior Partner at McKinsey, and guests for joining us. We’re looking forward to an even more extraordinary event next year. Stay tuned …
Thank you for posting this Andre Dua. My belief is that consumers want experiences, that experiences are a distinct economic offering different from services, and we are in the early stage of the emergence of a new economic sector, the Experience Economy
thank you for sharing such valuable insights
Excellent takeaways. Many thanks to you Andre, and the McKinsey Miami team for organizing such a great event!
Cultura, cultura es critica para cultivar la excelencia.
Ah Miami. What are the rest of us doing?
Impressive Alejandro Reynal Do connect sir. Andre Dua
Andre Dua - How does a consumer’s age/generation factor into these insights?
Kudos, Andre, for such an event.
Also: That’s a great photo, Andre.