ASP Windows and Doors’ Post

Barq – new digital wallet is showing an amazing growth in Saudi. Why is it interesting? We see digital wallets success in few common cases 1.       Markets with low availability of banking services, large share of cash usage, high share of unbanked population. E.g. this is what fueled growth of wallets and neobanks in South-East Asia.  Definitely not the case for Saudi – it is a very digital market with share of cash payments below 20%.    2.       Markets where incumbents can’t keep up with UX expectations. We saw how Monzo, Revolut, N26 taking their share of European markets by providing better functionality and experience. This is not true for Saudi where banking apps of major banks are pretty good and several digital wallets with very strong functionality and UX are already present. 3.       Large B2C players launching their wallets, like e& money or 7 eleven wallet. This is also not the case for barq.          So, what worked? Beyond having strong functionality and attractive UX they focused on a particular customer need – remittances. They leveraged partners like Thunes and MoneyGram to provide better exchange rates, better cash-out options and faster transfer times.     You would expect that in Saudi – for multiple years one of the largest remittances markets in the world – the market would be saturated and there won’t be space for new players. But apparently it was not the case. Barq saw this opportunity and captured it.      

To all CUSTOMER SERVICE PROFESSIONALS: It’s Friday, and it’s the last day for the observance of Customer Service Week. Customer service professionals all over the world do the hard work of taking care of customers and building the image of the company they work for. Those of you in the customer service industry are no different. We all know the challenge of trying to put a smile in your voice when the last customer you assisted tried their best to wreck your day. Instead, you hung in there, took that deep breath, cleared your mind, found your chi and got the job done. No one would have ever known there was an issue. I know that customer service is not always easy. While not a glamorous job, recognizing a customer’s worth and helping turn a difficult situation into a reason to celebrate has great reward. There’s no better feeling turning what started out as a hostile call into a conversation about kids, grandkids, and ultimately receiving compliments for a job well done. While often overlooked, you are the front facing ambassadors for your company, and as such, you are everything! Never take what you do for granted. Today – we celebrate you!!! Thank you for all of your hard work and dedication.

Happy Valentine’s Day! We at PES, appreciate all the relationships we have developed over the years and look forward to strengthening those bonds. To better serve you, we would love to hear how we are doing by you completing our brief survey at the bottom of our customer testimonials page at https://lnkd.in/eABE_Pvn. 💘 #customerfeedback #valentinesday #customerservice #thankyou

The value of Customer Service hasn’t diminished, it’s how we go about it as professionals and ensure consistent engagement when interacting with our customers/clients. Understand your purpose and never sell your abilities short. Recognition will be noticed but remember your impact is placed on that customer you just helped. That’s the ultimate recognition. #wellsfargo #customerservice #customerserviceappreciation

Here is what I realized today ... operations and personal reflection are connected by a common thread. I think org and system design should be an extension of our personal character and values.

Hi CX Superstars… Saying “NO” to customers and prospects is a conversation killer. Here are some practical ways you can communicate “no” without losing the customer or the conversation. Thank you for sharing Omiete Charles-Davies P.S: You might also want to check out the recommended movie. It’s truly edutaining. #customerservice #customerexperience #cxeducation #customerexperiencemanagement #customerservicecommunication

To all in my network who lead Sales organizations! As a coaches it is our responsibility to keep the excitement within our sales teams high so momentum grows. 💵💵 LVLUP doesn’t just take the “Gamification” of revenue growth to the next level it increases the peer to peer accountability. Imagine increasing retention of A players move B players to A players and C players to B players! Let me know when you want to set up your free trial tomorrow. 🚀💰 #gamification #salesgrowth

At the core of this; My mission as a coach is to empower the general population to take back control of their health.

The Thank You Factor in Customer Service Picture this: you walk into a store and receive exceptional service from an employee who genuinely appreciates your business and tells you thank you for your patronage. How does it make you feel? Valued, acknowledged, and eager to return, right? That's the magic of gratitude in customer interactions. Revolutionize your approach to customer service with insights that will leave you and your customers feeling valued, appreciated, and eager to come back for more! Thank you is a polite way to tell someone you are grateful for a gift, compliment, or service they have given or done for you. Everyone loves to be appreciated, and it doesn't matter, even if it's the most pious monk on Earth. Let's not pretend; we all love it! Saying thank you is the most basic expression of appreciation for what you have received from others. Saying thank you is an indication of your gratitude, and not saying it is likely to leave the giver with a bad impression of the receiver. #Appreciate #BusinessEthics #CustomerService https://lnkd.in/d7hz67xW

What an amazing Customer Success Day which we were able to experience! Our customers were at the center of everything and exchanged views on interesting HR topics. As expected, AI is seen as a great enabler to gain efficiencies but driving innovation at the same time. I can't wait to see the progress our customers achieve during the next event! Watch this space…. #CustomerSuccessDay #Innovation #AI #SAPSuccessFactors