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Everyone who wants a career in sales should work as a server first. Think of all the skills that cross over: 💯Multi-tasking 💯Pipeline Management 💯Managing Expectations 💯Organizational skills 💯Active Listening 💯Note-taking 💯Timeliness 💯Preparation 💯Basic hygiene (Not a skill, but leaving in) 💯Managing deadlines 💯Teammate 💯Empathy 💯Handling pressure 💯Exchanging currency 💯Simple Math All of these are important, but none more than ACTIVELY LISTENING to what someone tells you. At the core of a sales conversation or any discussion with another person comes down to one simple fact: "Did you hear what they said?" I worked all through high school and college as a banquet server, server, bartender, and ultimately the manager, and the simple skills (even the ones that don't appear to be skills) I learned managing a section of tables or the bar with a line six people deep on a busy Saturday night. When I started college, I was going to be an athlete, only put a little thought into anything else. When it came time to choose a major, how about elementary education? By the time it was nearly over, I didn't need to look for a job in any other profession. The sales job just found me. Now, I wonder whether someone ever waited tables based on their simple day-to-day interactions or customer service. Do they type entire sentences in their emails? Do they say good morning, or how are you before they jump right in? Do they make eye contact? Are they kind? My mom (who might be the world's most excellent waitress of all time) has been a server her entire life; she even quit her day job to go back into it because she hated sitting behind a desk, and now wants to be the oldest server in all of Texas Roadhouse (she seriously might be close). She taught me a lot about my career and still does to this day when she's visiting simply by how she interacts with the person taking our order. Did she write down that I don't mayo, or did they nod? There's a huge difference. This is a picture of my mother and me while bartending in college. If you've ever been to Texas Roadhouse in Coon Rapids, Minnesota, I guarantee you she wrote down how you take your steak. Even if the computer was two feet away. If you want to be in sales, go work in a restaurant waiting tables. #sales
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A former colleague of mine recently asked what skills I learned while bartending were transferable to sales. "All of them", I replied. Communication: You have to learn to communicate between the kitchen, the waitstaff, and your patrons. The same is true in my role, I have to communicate between prospects & clients, leadership, technicians, IT departments, and my manufacturer. Patience: Some patrons simply do not go out much or it is there first time in your establishment, sometimes these folks will string order drinks or food when we are slammed. Sometimes the kitchen misses an order, sometimes I missed an order. You must remain calm and patient in these moments or you can lose the trust of your patrons, waitstaff or kitchen. YOU NEVER WANT THE KITCHEN AGAINST YOU! In sales, there is almost always a balance between your enthusiasm and eagerness to help and the DM feeling confident to pull the trigger. This is where I have had my biggest struggles. Professionalism: Some people are just difficult. There are more than a handful of people I wanted to tell to "F off" but being a good steward of my bar that was only appropriate when the patron crossed the line. I did kick a handful of people out of the bar typically, for being rude to one of the women I worked with or for being too drunk and or starting fights. Fights were fairly rare, but something I learned a long time ago is to calmly ask the two parties to "take it outside, but stay in front of the windows so we can all watch." This typically defused the tension. In my current role I must always remain professional. There have been times when I get a verbal agreement on a deal and then find out a day or two later that the prospect went in another direction. This hurts, and sometimes the emotion of the moment made me want to say some very inappropriate things. In these moments I always try and remember that I made this a tough decision and did my job, and I must handle my losses with same grace my wins. The biggest difference is obvious. Every patron in that bar came for what I have to offer. They came with money in their pocket intent on spending it with me. You have a bar full of the warmest leads ever. For my friends in the service industry that are tired of working weekends, or til 3am I encourage you to look into starting a career in sales. If you can handle a full bar you can juggle multiple leads, I promise.
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Sales Director | Helping B2B Companies Achieve Growth through HubSpot Solutions and Account-Based Marketing
Does anyone ever look back and compare a previous industry they’ve worked in and how it’s similar to what they do today? Some may know and some may not, but I was in the culinary industry for years working in kitchens at Michelin-starred restaurants in NYC as well as different spots here in FL. This is where it gets interesting….Have you ever noticed the striking similarities between a bustling kitchen team and a high-performing B2B sales team? It might sound like a stretch, but hear me out – the parallels are not only fascinating but also quite enlightening. Coordination is Key In a kitchen, chefs, sous chefs, and line cooks must work in perfect harmony to deliver delicious dishes. Similarly, in B2B sales, marketers, sales reps, and customer service teams need to coordinate flawlessly to close deals and satisfy clients. Every Role Matters Just as every ingredient in a recipe has its purpose, every team member in both settings plays a vital role. Whether it's the dishwasher or the account manager, removing one piece can disrupt the entire operation. Timing is Everything A minute too long on the stove, and the dish is ruined. In sales, timing your pitch perfectly can mean the difference between closing a deal and losing it to the competition. Constantly Adjusting to Feedback Chefs taste and adjust their dishes based on feedback. Sales teams must also be agile, refining their strategies based on customer responses and market changes. The Customer's Experience is Paramount Ultimately, both teams aim to delight their audience, be it through a memorable meal or a successful sales journey. The satisfaction of those they serve is the true measure of their success. So, next time you sit down to a meticulously prepared meal, remember the parallels to the B2B sales world. Both require passion, precision, and a relentless focus on the end goal. Here's to the chefs and sales teams – may your efforts always blend to perfection! #businessstrategy #sales #culinaryarts #collaboration #teamwork
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Counting the Cost of Missed Sales Opportunities? Imagine this: you're at the supermarket, craving an Amstel beer. You spot a salesperson checking out their brand and the competition. You ask, "Got any Amstel beer?" They point you to three other stores that carry it. Now, think about businesses. Why settle for order takers when you could have money makers? It's like picking between a cashier and a sales superstar at the store. Here's the deal STOP the cycle! Use a pre-hiring sales assessment. Train and coach to kick weaknesses, and have an A+ sales process. Don't keep making the same mistakes! 🚫 Stop losing to competitors! Still thinking? DM me [Hiring Mistakes] 💰 #HireMoneyMakers
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Empowering CEOs and Owners for Consistent Sales Success• Strategic Business Growth Partner• Achieving +50M in Client Sales.
Counting the Cost of Missed Sales Opportunities? Imagine this: you're at the supermarket, craving an Amstel beer. You spot a salesperson checking out their brand and the competition. You ask, "Got any Amstel beer?" They point you to three other stores that carry it. Now, think about businesses. Why settle for order takers when you could have money makers? It's like picking between a cashier and a sales superstar at the store. Here's the deal STOP the cycle! Use a pre-hiring sales assessment. Train and coach to kick weaknesses, and have an A+ sales process. Don't keep making the same mistakes! 🚫 Stop losing to competitors! Still thinking? DM me [Hiring Mistakes] 💰 #HireMoneyMakers
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Build, Scale & Run a High-Performance B2B Sales Team 📈💯 | Sales, Management & Leadership Training for Engineering, Manufacturing & Industrial Tech Companies 💰 | Co-Host of the Renegade Sales Podcast Show 🎙
The barista at this Starbucks in Solihull told me she got two weeks of training on how to make coffee and re-heat mozzarella and rocket paninis. Which got me thinking . . . The average B2B salesperson selling complex tech, engineering or professional services is lucky if they get two days of training. When I worked for a multi-billion euro chemical producer, the sales training was being handed some business cards . . . then being shouted out in a sales meeting a month later for not having sold more. Here's the bottom line... ❌ In the US, the average coffee shop brings in $60,500 per employee. ✅ Starbucks, on the other hand, brings in $109,500 per employee. The brand, the system, the processes, the training, the up-sell and cross-sell options, they create an 81% increase in per employee revenue. What difference could proper training make to your people? Good selling! 👊 😎 #SalesLeadership #SalesManagement #SalesTraining #Sales #Birmingham
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Did you know that mastering the art of bartending could make you a sales champ? 🍹💼 From creating great first impressions, understanding client needs or preferences to building lasting relationships, the skills involved in both professions are strikingly similar: https://ow.ly/sMii50Qk8np #SalesTips #BartenderLessons 🥂📈
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LinkedIn Top Voice | 36,500+ Authentic Followers | National Partnership Specialist - CCRW FIRST Red Seal Apprentice Support Program | EDI (Equity Diversity & Inclusion) Professional
Why in hospitality do we NOT see our front line staff the way other inustries see theirs...as SALES people who are the true FACE of our brand. Your server, bartender, host, cashier are ALL front line SALES people, train them accordingly. Do they know where your ingredients come from (no "the Sysco truck" doesn't count as an answer)? Do they know if your ingredients are local, or specially chosen and imported to creat an amazing experience? When was the last time you were served at a restaurant by an informed and trained server who knocked your socks off with their product knowledge and made great recommendations to enhance your expereince? Comment below.
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“Oh shoot! I spent 10 grand at the bar.” Maybe the bartender sold better than you did. JK Bartending Skills Will Elevate Your Sales Game 🍸 As an experienced bartender turned sales pro, Neil P. Rogers, CAS shares invaluable lessons in his book "Bar Tips" on how bartending can significantly boost your sales performance. Here are my key takeaways from the book “Bar Tips” in simple, actionable steps: 1️⃣ Master Rapid Rapport Building 🤝 - Just like instantly connecting with bar patrons, learn to establish rapport with prospects quickly - Make that critical first impression by finding common ground and putting them at ease 2️⃣ Develop Adaptability Mastery 🧠 - The unpredictable bar scene trains you to adapt your approach on the fly - In sales, be prepared to pivot your strategy in real time based on the client's emerging needs and concerns 3️⃣ Cultivate Deep Empathy 👂 - Tuning into patrons' subtle cues and moods is bartending 101 - Apply this sense of empathy to truly understand your clients' underlying goals, pain points, and motivations 4️⃣ Take Practical Action - Listen actively and ask open-ended questions to grasp the client's full perspective - Research the prospect's industry to anticipate potential challenges and bring tailored solutions - Notice body language and communication styles to flex your approach accordingly 5️⃣ Get Creative with Your Experiences - Don't underestimate the skills you've developed through unique life experiences - Find creative ways to apply those valuable lessons to your sales approach The skills honed while hustling behind the bar can be game-changing assets for a successful sales career. Learn from your diverse experiences; they may hold the keys to unlocking your sales expertise! Let me know your thoughts in the comment section below #salesskills #salestraining #bartendingskills #uniqueexperiences #BarTips
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What’s it really like to work in sales at Uber Eats? It’s something we’re asked a lot, so here’s the scoop from two of our sales leaders working in different parts of Uber Eats. Carissa Evans' team supports our restaurant partners and Robbie Keegan and his team are working with brands outside of restaurants to help our customers get almost anything on Uber Eats 🛍 The one thing they have in common? They both agree that the exposure and experience outside of the traditional sales role is what sets apart a career in sales at Uber. Read more in our latest blog 👉🏽 https://lnkd.in/gTYP7G29 Explore sales roles 👉🏽 https://lnkd.in/gZeTypKB #LifeAtUber #DriveYourGrowth
Redefining career growth: a tale of two sales leaders
uber.com
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