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❌ Dropped calls and lagging connections slowing you down? We've got the solution! AI-enabled Connected CLI enhances connectivity by 20%, delivering smoother and faster interactions. Improve your customer service and agent productivity with Primo's latest innovation. Know Mote➡️https://bit.ly/3SsRyuj #ConnectedCLI #CustomerService #CallCenterSolutions #PrimoDialler #connectivity #BPO #contactcentre #callcentre #outsourcing #innovation #AI

AI is at the center of telcos' aims to deliver smarter, more proactive customer retention strategies. Read the TM Forum report here - Prioritize exceptional customer experiences and engagement for churn reduction and business growth, using diverse and informative KPIs. - Integrate various real-time data sources to enhance model training and churn management, leveraging TM Forum Open APIs for breaking down data silos. - Shift from proactive to preventative churn strategies by understanding churn drivers and maintaining engagement throughout the customer lifecycle. - Optimize AI platforms for telecoms, ensuring telecom-specific knowledge and AI skills to integrate operations and personalize customer interactions. - Expand focus to include ecosystem partners in customer experience and retention strategies, recognizing their role in complex service delivery. https://lnkd.in/g3-3Ju7W #aitransformation #telcos

It's no secret that poor customer service can cost UK firms billions. So why are so many still struggling to get it right ? According to recent research, many businesses may not be taking full advantage of the technology they have already invested in. When it comes to investing in new contact centre technology, the landscape can be overwhelming. And with the rise of generative AI, the pace of change is faster than ever before. But by staying up-to-date with the latest advancements and making the most of existing tools, companies can improve their customer service and save themselves a lot of money in the process. Don't let poor customer service hold your business back. Take advantage of the technology available to you and stay ahead of the curve. Click the link in comments to read more in this fascinating article from Keith Gait MBA CCXP ⤵ #cx #customerexperience #ccaas #contactcentre #contactcenter #csat #nps #happycustomers

🌟 Revolutionize Your Collections Process with SmartAction's Virtual Agents! 🚀 Are you a large enterprise grappling with the challenge of managing high call volumes in your collections department? Look no further! SmartAction's innovative Virtual Agents are here to transform your collections operations and drive unparalleled efficiency. Imagine a solution that handles all inbound calls seamlessly, negotiates payments with customers, and even sends text confirmations - all while leaving your valuable agents free to focus on more strategic tasks. With SmartAction, large enterprise customers receiving over 20,000 calls per month can harness the power of AI to streamline their collections processes like never before. Our Virtual Agents are equipped to handle routine inquiries with precision and professionalism, ensuring a seamless customer experience at every touchpoint. Ready to experience the future of collections management firsthand? Join us for a personalized DEMO and discover how #SmartAction can revolutionize your business operations. Let's unlock new levels of efficiency and success together! 💼📞 #Collections #VirtualAgents #AI #Efficiency #SmartActionSolutions 🌐✨

2024 is here 🎉! Get ready for another year of disruption and innovation in #ContactCenters! 🌟 Call Centre Helper has reached out to technology providers to uncover "What's New in 2024?" Check out their exclusive sneak peek into new strategies, focuses, technological advancements, and exciting events coming your way as the year unfolds. Stay ahead of the game by reading and watching the updates and plans from industry leaders for 2024. 🚀 #MiaRec #CX #AI" https://hubs.la/Q02fLJmp0

By building #chabots powered by #generativeAI, enterprises can better personalize customer interactions and improve employee productivity in #financialservices, #telecom, #retail, and beyond. Learn more. https://bit.ly/3W4lNIX

By building #chabots powered by #generativeAI, enterprises can better personalize customer interactions and improve employee productivity in #financialservices, #telecom, #retail, and beyond. Learn more.

By building #chabots powered by #generativeAI, enterprises can better personalize customer interactions and improve employee productivity in #financialservices, #telecom, #retail, and beyond. Learn more.

By building #chabots powered by #generativeAI, enterprises can better personalize customer interactions and improve employee productivity in #financialservices, #telecom, #retail, and beyond. Learn more.

By building #chabots powered by #generativeAI, enterprises can better personalize customer interactions and improve employee productivity in #financialservices, #telecom, #retail, and beyond. Learn more.