From the course: UX Foundations: Usability Testing
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The moderator's role
From the course: UX Foundations: Usability Testing
The moderator's role
- It's incredibly hard to moderate usability sessions well. It requires a combination of patience, empathy, professionalism and relationship building that only comes with practice. On top of that, you must also be a good observer recording participants' actions and thinking ahead so you know how you'll deal with their next moves. My best advice to you as you start moderating is to be humble. Create a relationship where you play the role of apprentice to the participant. This has several advantages. It immediately creates a respectful environment rather than an evaluative one. It also forces you to be observant and patient. The participant is the master after all and empathetic because you're really trying to put yourself in their shoes and learn from them. When you're the developer of a system that you think is the best thing in the world, it's hard to be humble. It's easy to see participants as stupid if they don't…
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