From the course: Management Tips
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Using phone etiquette
The telephone is an amazingly useful machine and very easy to use, but believe it or not, people don't always use them effectively. Because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else. Hopefully you know a few of the basics such as keeping your phone volume low or on vibrate, resisting the urge to use them during meeting or training sessions, and of course, refraining from personal texting while at work. For personal texting, it's best to give yourself one or two times per day you'll step away from your work, say outside or in the cafeteria, and then engage your personal texts. Those are obvious and important. What I really want you to think about is how you interact and respect the person with whom your speaking, and that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen so you can be ready to take needed notes without causing a delay while you look…
Contents
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Networking within your organization2m 43s
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(Locked)
Understanding organizational politics2m 29s
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(Locked)
Earning your next promotion2m 33s
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(Locked)
Planning for your next raise2m 8s
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Developing work and life balance2m 42s
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Leading as an introvert3m 13s
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So you want to be a leader?2m 39s
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Using phone etiquette2m 23s
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The successful contrarian2m 14s
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How to quit your job successfully3m 3s
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Developing a personal board of directors3m 2s
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(Locked)
Providing purpose2m 48s
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Why liking is overrated2m 53s
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The challenge of middle management2m 51s
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From a technical role to a management role3m 8s
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The leadership oath2m 48s
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How to produce value for your network2m 57s
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(Locked)
The three kinds of resumes3m 7s
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All behaviors have consequences3m 14s
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