From the course: Management Tips
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Speaking to be heard
Have you ever heard someone say that it's not what you say, but how you say it? First of all, what you say does matter a lot. But the other part, how you say things, has a huge impact as well. So, it's not just the words you speak, it's whether you're speaking to be heard. There are many tactics you can use to add more impact to the things you say. Spend a little time researching and you'll quickly find many books, blogs and articles that can help. For right now, however, let me share with you three easy-to-use strategies that will help you step up to the next level. The first is a classic you can never underestimate, know your audience. As a professional, you might address many different types of people, peers, employees who work for you, your boss or other leaders in the company, customers, vendors and so on. Every group has different ways of communicating, and if you want to be heard, you have to know how they want to hear. It's not hard. Start by watching how they communicate and…
Contents
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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