From the course: Management Tips
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Offering a needed apology
From the course: Management Tips
Offering a needed apology
Let me start by trying to push you a little. In your career, if you don't feel compelled to offer someone an apology, at least once a year, you're not pushing hard enough. I'm not referring to apologies in response to blatantly bad behavior. We, we don't need more bad behavior. I'm referring to an apology in response to positive conflict, or unintended moments of tension or anger that arise due to different perspectives and personalities. That is completely normal. Your goal isn't to strive for perfect harmony in the team. That only means you're under performing. Great performance requires difficult conversations. And difficult conversations sometimes need to be followed by sincere apologies. So, let's talk about what a good apology looks like. All productive apologies share four important characteristics. First, a great apology is sincere. You can't fake it. You can't give an apology because you think someone expects it. You give an apology because you want to. You feel it's…
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Avoiding burnout at work2m 30s
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Learning how to say no2m 18s
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Offering a needed apology2m 25s
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Fixing mistakes2m 29s
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Finding purpose in your work2m 40s
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Avoiding blame2m 34s
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Surviving the loneliness of leadership2m 52s
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Knowing the difference between quitting and refocusing2m 32s
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Making and recovering from mistakes2m 38s
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Three dangerous leadership assumptions3m 4s
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Are leaders born or bred?2m 34s
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Maximizing personal potential2m 16s
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Pushing your limits2m 57s
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Understanding strengths and weaknesses2m 36s
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Earning respect2m 26s
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Embracing personal evolution3m 25s
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The art of delayed gratification2m 54s
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Inspiration is a choice2m 35s
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Managing emotions at work2m 35s
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Building self-awareness as a manager2m 56s
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Why it's smart to share your uncertainties2m 48s
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Let them teach you2m 25s
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How to solicit feedback from the team2m 54s
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Using a work diary2m 42s
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Tips for dealing with pressure at work2m 59s
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How to admit you’re wrong3m 1s
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