From the course: Management Tips
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Avoiding the seven toxic words
From the course: Management Tips
Avoiding the seven toxic words
- Not all words are created equally. Some, while potentially honest or well-intentioned, can hurt to the point of being toxic. By toxic I mean they can inflame emotions, negatively impact how you're perceived, and they can negatively impact communication at work. You want to use words that build rapport. Even when offering needed criticism, you can do so in a positive fashion. So, here they are in no particular order, the seven toxic words. First is the word can't. For example, we can't do that, he can't authorize that, or how about our customers can't understand this solution. Such harsh and finite statements are rarely useful. Next is the word no. Such an easy word to use. It's clear and to the point, but it's very often seen as too heavy, negative, or even disrespectful. Instead, strive to offer a more informative comment about the decision that was made. Okay, here's a classic: wrong. If you want to make someone get angry or question their intelligence, tell them they're wrong. If…
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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