From the course: Management Tips
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5 Phrases to Avoid
Sometimes success at work is all about knowing what to say. Other times, it's about knowing what not to say. Even good people sometimes say things that inadvertently hurt morale or productivity in the group. Start right now by thinking about these five common phrases to avoid. Steer clear of each of these and you'll be on your way to positive, productive conversation. First, that's not my job. We've all heard this one. Here's the issue. Even when it's technically true, it never inspires and it's never helpful. When you say, that's not my job, what you're really saying is, I'm here for me, not you and I can't be bothered with the needs of the team. If you don't have time to help someone, okay. Tell them you'll help them later. But don't dismiss them with, that's not my job. Or how about, we've tried that before. This is often a standard response when discussing a problem at work, and someone suggests a possible solution. It's a type of block people use to avoid the extra work…
Contents
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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